Our client is a leading supply chain company in Nigeria.

Due to restructuring, the company requires two (2) Customer Service Executives to strengthen their customer relationship management function.


CORE DUTY

The candidate will be responsible for supporting customers by providing helpful information, answering questions, and responding to complaints. You will be the front line of support for customers and prospects, ensuring that they are satisfied with the company’s services.

RESPONSIBILITIES

·         Maintaining a positive, empathetic and professional attitude towards customers at all times

·         Responding promptly to customer inquiries, resolving their issues, and escalating where required

·         Developing and maintaining an effective Customer Relationship Management System

·         Building sustainable relationships and trust with customers through open and interactive communication

·         Acknowledging and resolving customer complaints

·         A top-notch understanding of the company’s products, services and processes

·         Keeping records of customer interactions, transactions, comments and complaints

·         Providing feedback on the efficiency of the customer service process

·         Generating sales leads through customers’ enquiries

·         Identifying and assessing customers’ needs to achieve satisfaction

·         Providing accurate, valid and complete information on the Company’s products and services to customers and prospects

·         Handling customer complaints, providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution

·         Keeping records of customer interactions, process customer accounts and file documents

·         Giving accurate updates on customers’ shipments and cargoes


Location: Lagos, Nigeria


Interested candidates should apply on https://teoaris.com/recruitment-agency-in-nigeria/