Press Statement, @NgComCommission: Voice, Data Services Affected by Undersea Cable Cuts Restored

Following the disruption on March 14, 2024, which affected data and voice services due to cuts in undersea fibre optics along the coasts of Cote d'Ivoire and Senegal, we are pleased to announce that services have now been restored to approximately 90% of their peak utilization capacities.

All operators who were impacted by the cuts have taken recovery capacity from submarine cables which were not impacted by the cuts, and have thus recovered approximately 90% of their peak utilisation capacities.

Mobile Network Operators have assured the Commission that data and voice services would operate optimally pending full repairs of the undersea cables as they have managed to activate alternative connectivities to bring back the situation to normalcy.

We extend our appreciation to telecom consumers for their patience and understanding during the downtime caused by the undersea fibre cuts.

Signed:
Reuben Muoka
Director, Public Affairs
18th March, 2024