So I tried to buy data from MTN on Monday, I transferred the money to the account I was given but I haven't seen the data yet. I called them and they said they are working on it. After 3 days, they sent me a message that it has been resolved, I waited for more than 24 hrs yet I didn't see any data and no refund from them. I contacted them again and they said I should talk to my bank that the didn't see the money. I contacted opay and I was informed the transaction was successful. I don't know what to do again.

Someone should guide me on how to go about this please, my 2k no fit go like that na

florianwirtz:
So I tried to buy data from MTN on Monday, I transferred the money to the account I was given but I haven't seen the data yet. I called them and they said they are working on it. After 3 days, they sent me a message that it has been resolved, I waited for more than 24 hrs yet I didn't see any data and no refund from them. I contacted them again and they said I should talk to my bank that the didn't see the money. I contacted opay and I was informed the transaction was successful. I don't know what to do again.

Someone should guide me on how to go about this please, my 2k no fit go like that na

Dear florianwirtz,

We’re truly sorry for the inconvenience you’ve faced. Rest assured, we’re here to assist you in resolving this matter promptly. Kindly share your phone number and transaction details via quoting this message, so we can investigate this issue further and ensure you receive the data or a refund as soon as possible.

Your patience and understanding are greatly appreciated.

Warm regards,
99thEnemy.
MTN Customer Care