Good morning everyone
Please I need your help. Before now some foriegn numbers usuallycall me, some I hanged up others I blocked them. Of recent my airtime started vanishes from my both lines, some I will get a response that my last call is this without making any call. I called mtn and glo they said my phone dialled international numbers. I reset my phone to factory, still continue. Please what should I do to stop this?

Good morning, Saao.

It sounds like your phone might be compromised. Here’s what you can try:

1. Check for Malware: Download a reliable antivirus app and run a full scan to see if there’s any malicious software causing the problem.

2. Update Everything: Make sure your phone’s OS and all apps are up to date. Sometimes updates fix security issues.

3. Change Your Passwords: Change the passwords for your Google Account (Android) or Apple ID (iPhone), and any other accounts connected to your phone.

4. Review Your Apps: Go through your installed apps and delete any that you don’t recognize or remember downloading.

5. Contact Your Provider Again: Let them know the steps you've taken and see if they can offer any extra help or security measures.

If none of this works, you might need to get your phone checked by a professional or consider getting a new one.

Hope this helps!

Mistral:
Good morning, Saao.

It sounds like your phone might be compromised. Here’s what you can try:

1. Check for Malware: Download a reliable antivirus app and run a full scan to see if there’s any malicious software causing the problem.

2. Update Everything: Make sure your phone’s OS and all apps are up to date. Sometimes updates fix security issues.

3. Change Your Passwords: Change the passwords for your Google Account (Android) or Apple ID (iPhone), and any other accounts connected to your phone.

4. Review Your Apps: Go through your installed apps and delete any that you don’t recognize or remember downloading.

5. Contact Your Provider Again: Let them know the steps you've taken and see if they can offer any extra help or security measures.

If none of this works, you might need to get your phone checked by a professional or consider getting a new one.

Hope this helps!

thank you so much for your help, I will try all the options you mentioned.

Saao:
thank you so much for your help, I will try all the options you mentioned.

You're welcome. Don't forget to share your experience.

Mistral:
Good morning, Saao.

It sounds like your phone might be compromised. Here’s what you can try:

1. Check for Malware: Download a reliable antivirus app and run a full scan to see if there’s any malicious software causing the problem.

2. Update Everything: Make sure your phone’s OS and all apps are up to date. Sometimes updates fix security issues.

3. Change Your Passwords: Change the passwords for your Google Account (Android) or Apple ID (iPhone), and any other accounts connected to your phone.

4. Review Your Apps: Go through your installed apps and delete any that you don’t recognize or remember downloading.

5. Contact Your Provider Again: Let them know the steps you've taken and see if they can offer any extra help or security measures.

If none of this works, you might need to get your phone checked by a professional or consider getting a new one.

Hope this helps!

@op, it's like you recently got a used phone.

No 3. Of the above suggestions is of great importance! Had this experience at a time I bought their so called London used phones which stopped after I changed my Google password. If possible effect the change on a different device first then factory resent the one they are using against you before setting up your Google account again.

13regular:


@op, it's like you recently got a used phone.

No 3. Of the above suggestions is of great importance! Had this experience at a time I bought their so called London used phones which stopped after I changed my Google password. If possible effect the change on a different device first then factory resent the one they are using against you before setting up your Google account again.

it's not a used phone, it's a new phone less than 6 months used. Thank you I will effect that change as well

Mistral:


You're welcome. Don't forget to share your experience.

sure I will.