Yesterday my phone kept ringing from different numbers starting from 02---- when l had time and finally picked a rude mannerless girl was asking me to repay a flexi loan of 1000 naira,,, for Christ sake 1000 naira!!! When l log in on my app ,, l realize palm pay is showing me outstanding payment to make ,,
I checked my transaction history and did not see when l collected a loan of 1000 naira,, the money is small but paying for what l know nothing about is my major anger,, who have experience this and how do l sort it out please,, thank u

Report them to FCCPC abi wetin be their name.

You might have purchased an item (airtime, data, e.t.c) from their flexi loan without realizing. When you purchase palmpay products that fall under your flexi loan amount, palmpay initially deduct the payment from their flexi loan option leaving your main balance intact and putting you in debt without interest until you pay up. The next time you want to purchase palmpay products, make sure you adjust the setting of the payment option from "flexi" to "palmpay balance" so that the money eill be deducted from your main balance and not the flexi loan.

SocialJustice:
Report them to FCCPC abi wetin be their name.

NAFDAC 🚶🚶

I thought I am alone on this mine is 500 naira which later discovered was for airtime

Lolzz mine was 700 naira. They later repayed it themselves because I didn't use the loan when credited

Same thing happened to me last month.
I bought airtime and I realized that my money wasn't deducted. I quizzed it. Since I couldn't get an answer at that point, I thought maybe network issues or maybe I miscalculated my balance.

Days after, I got a notification to pay up my loan. I was taken aback!

Like from where to where...

I then realized it was the day they didn't deduct my balance that it happened.
They actually switched my payment option from my account balance to flexi loan when I was making that transaction. I don't know who sent them.

Una better take action before they started calling un family and friends.

3kay945:
Una better take action before they started calling un family and friends.

they don't

Why would you even install a loan shark's app to start with...

Leave all these loan apps.
They are doing to u what IMF, world bank and all these Chinese banks are doing to Nigeria.
They are there to Imprison u and not to help you.

Mistral:
You might have purchased an item (airtime, data, e.t.c) from their flexi loan without realizing. When you purchase palmpay products that fall under your flexi loan amount, palmpay initially deduct the payment from their flexi loan option leaving your main balance intact and putting you in debt without interest until you pay up. The next time you want to purchase palmpay products, make sure you adjust the setting of the payment option from "flexi" to "palmpay balance" so that the money eill be deducted from your main balance and not the flexi loan.

How does user adjust the settings from flexi to Palmpay balance?

Deepocean:


How does user adjust the settings from flexi to Palmpay balance?

It is hard to explain through text.

LAPO and Palmpay dey the same WhatsApp group. Them go give u loan wey u no send dia papa. Very soon your picture will be all over the Internet as a chronic debtor. If you don't respond, na obituary next o..

Also happened to me, noticed my account balance wasn't deducted when I buy airtime only to be told I owed them 1500 flexi
Discoved that when you want to purchase airtime, they put the flexi loan as default payment option so you gat check before you buy airtime or do anything on the app
Must be some selfish bastards from flexi loan who wants to wreck palmpay

SocialJustice:
Report them to FCCPC abi wetin be their name.

So you think the FCCPC would waste their time chasing a matter over dispute of a mere 1K?!

TolkowskyCut:


So you think the FCCPC would waste their time chasing a matter over dispute of a mere 1K?!

Let him try his luck and be persistent unless they refuse to respond.

Mistral:


It is hard to explain through text.

I think this should be the settings.

Deepocean:


How does user adjust the settings from flexi to Palmpay balance?

When you want to pay for a product, the payment options are there. If you're shown the "flexi option," don't use it, instead tap it and opt for your balance option. Your balance option replaces the flexi option. Simple.

Deepocean:


I think this should be the settings.

You're right, it is.

Vikto17, this user has provided what you need in picture.

princepeter566:
Leave all these loan apps.
They are doing to u what IMF, world bank and all these Chinese banks are doing to Nigeria.
They are there to Imprison u and not to help you.

palm pay is not just a loan app,, it is an app similar to opay and moniepoint were you can make transactions

Deepocean:


How does user adjust the settings from flexi to Palmpay balance?

To avoid this drama, go to your app payment settings and adjust the priority payment method to No Setting. this way, your flexi payment option will not be on auto

Vikto17:
Yesterday my phone kept ringing from different numbers starting from 02---- when l had time and finally picked a rude mannerless girl was asking me to repay a flexi loan of 1000 naira,,, for Christ sake 1000 naira!!! When l log in on my app ,, l realize palm pay is showing me outstanding payment to make ,,
I checked my transaction history and did not see when l collected a loan of 1000 naira,, the money is small but paying for what l know nothing about is my major anger,, who have experience this and how do l sort it out please,, thank u

Are you sure you didn't make your default payment option flexi? so i saw this in-app pop-up banner and clicked on it. with this, my payment default payment option is through flexi , but i've changed it back to PalmPay account balance

dicko4rill:



To avoid this drama, go to your app payment settings and adjust the priority payment method to No Setting. this way, your flexi payment option will not be on auto

The default settings is no setting, you have to adjust it to balance before you can come out of the mess.

Mine was in No Setting when I took the snap I later changed it to Balance.