Job Title: Customer Service and Account Officer
Location: Mowe-Ibafo / Lagos
Employment Type: Full-time (Hybrid: 3 Days Remote, 2 Days Onsite)

Position Overview:
We are seeking to recruit a motivated and customer-focused Customer Service / Account Officer to join our team. The ideal candidate will have a passion for delivering exceptional customer service and possess the skills to effectively manage customer relationships. This role involves a mix of remote and onsite work, providing flexibility and the opportunity to engage directly with customers.

Qualifications, Skills, and Experience:
Proximity to Mowe will be an advantage.
Educational Requirement: ND/BSc/HND in any field, or current NOUN undergraduate.
Experience: Minimum of 6 months in Customer Relationship Management is a plus.
Social Media Management experience is an added advantage.

Technical Skills:
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Basic proficiency in spreadsheet and word-processing software.
Communication: Strong verbal and written communication skills.
Interpersonal Skills: Ability to work both independently and as part of a team.
Multitasking: Ability to manage multiple customer requests simultaneously.
Customer Service: Exceptional service and follow-up skills.

Key Responsibilities:
Website Promotion: Promote our website across various online channels.
Sales: Drive offline sales initiatives.
Customer Feedback: Manage and respond to customer/account feedback.
Content Management: Update and upload customer content to the website.
Customer Support: Provide customer support and resolve issues effectively.

Engagement:
Engage with customers through software sales.
Manage social media channels and engage with the online community.

Requirements:
Sales Skills: Proven ability to drive sales.
Customer Service: Strong customer service and support skills.
Internet Marketing: Experience in online marketing and engagement.
Growth Hacking: Innovative approaches to marketing and customer acquisition.
Technical Support: Basic software support skills.

Compensation:
Starting Salary: N60,000 monthly
Data/Airtime: Provided weekly
Commission: Up to N30,000 based on performance

Application Process:
Interested candidates should send their CVs to (with a cover letter):

Email: hr@kingsoft.com.ng and webguru.com.ng@gmail.com


Website: kingsoft.com.ng ; www.webguru.com.ng