Gratitude11:
Hi Browser123,

Thank you so much for the information.
I'm in a similar situation, my visa was issued last week but I'm yet to receive a pickup email. I just scheduled my pickup like you advised. Do you mind sharing the OIS location, also what documents do I need to present to collect my passport? P.S. my visa had to go through administrative processing, and I was required to submit the 221g I got with my passport.

OIS is at 14 Idowu Taylor street VI
Some form of ID (I used my nin) printed a copy
That's all you'll need I think

I asked last week if anyone has received a pickup email and no one has shared their experience so I'm sharing mine as I got our passports today.
We were scheduled to leave for the US last Friday but I had to move our flights because we did not have our passports. I'm on a work visa so I have return tickets to the US.
The new site says to wait 48 hours but no one seems to know anything. If it's 48 hours from August 26th, we are way past that and no email still. I understand a system change can be disruptive but this was done very badly.
So today I created an account on the OIS website and set up an appointment to pickup our passports, it let me do so @ $0 and my pickup location was dhl muri okunola which was the delivery location I chose when I set up the interview waiver appointment. I went there and they said they do not have the passports so I should go to OIS. We got to OIS and there was a lot of people waiting to pickup their passports. The common theme seems to be that no one received pickup emails, they just showed up like I did. DHL has been taking passports to OIS so if you can track your passport on the CEAC website and it's been issued for a while and you are on a time crunch, go to OIS. Be prepared to wait a bit, there were lists of names and passport numbers that they were going to check first then they either tell you they don't have it and to come back or they have it. In my case they had our passports and I paid #48k per passport to receive them. Good luck to everyone.

LadyCaplin:
Congratulations!

When did you submit your application?

August 12th
Full transparency, I’m not seeking a visit visa. I’m on a H visa, this is just to get the visas in our passports. We have approved petitions. There just isn’t a thread for people like me that I could find and the renewal process is the same.

Has anyone received a passport pickup email this week? My visa was issued yesterday with interview waiver (tracked on CEAC) and I’m still waiting.

philip5555:
Good morning all,
Please, I submitted my daughter's application for canada visiting since June last year and I'm yet to hear anything from them, please, can someone help me with their London email please.
Thank you and God bless.

I am in the US on a work visa and submitted an application for my son in May '23 and since he's a minor, biometrics wasn't required but there were no updates either. Thankfully I found the link to the comprehensive webform through this forum and asked why it was taking so long with no updates in November, i received a response within a week and they requested a letter from his father authorizing travel. I submitted that and he was approved and got a passport request letter the next week. FYI, My visa application took 3 business days from submission to approval but I had my biometrics done in 2021. You may need the same letter if you applied separately for your child.