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Jobs/Vacancies / Re: What's The Fastest Job A 35 Year Old Graduate With No Experience Get? by CallCTrainer: 8:59am On Jan 25, 2016
Consider certification in customer Services and Call centre operations

www.b20consulting.com

Jobs/Vacancies / Re: Asking For 10years Experience From Young Job Seekers; Wickedness Or Not? by CallCTrainer: 8:51am On Jan 25, 2016
Get certified as a Call Centre and Contact Centre Professional

www.b2oconsulting.com

NYSC / Re: During NYSC: A Good Professional Course To Take? by CallCTrainer: 7:05am On Jul 29, 2013
You might want to consider certifications in Call centre & Customer services operations.
For Careers in Call centres,contact centres and customer service/client facing roles.
www.b20consulting.com
trainings in abuja & Lagos

Jobs/Vacancies / Re: HR Experiences For The Benefit of Jobseekers by CallCTrainer: 8:45pm On Jan 14, 2013
What a greater percentage do not realise is that the Human Resource depts of established companies (mind my words pls -ESTABLISHED companies)use what is called HRIS (Human Resource Information system)which scans through hundreds and thousands of resumes/cvs in seconds.In the advert for jobs cum vacancies adverts you are required to send your information in a particular specified format (you are equally warned that if you do not follow the format you are not considered at all).

Now let me run through how recruitment works.

1.A gap for a particular skill is identified-no employer will pay you for doing nothing

2.A job specification is drawn up in collaboration with the head of that particular department and his/her immediate supervisor (your potential boss)

3.The person fit is also identified -can we do with a female or male,age bracket,experiences,qualifications,certifications etc-how qualified are u.
4.Advert then goes out:mind you there is always a)underemployment(people who are overqualified but will apply) b)not qualified (these are the WOT-waste of timers and the HRIS is quick to spot this and will sieve them out easily. so if you like 1million apply if you do not meet criteria set your CV will not even last 2 seconds on the system it will be expunged.

5.Shortlisting: This is when people are considered based on what the info supplied on CV and resume. Some organisations will even tell you to write a one page statement on why you should be hired for the job. (a lot of people find this extremely difficult and will chicken out at this stage) From my 14years HR experience this is the killer.Nigerian local graduates fall by the wayside here. Again mind my use of the english language -local- as a lot of our graduates fresh out of school locally cannot compose a string of coherent sentences with correct grammar,tenses and punctuation. i once interviewed a sociology 2:1 graduate that could not write a string of coherent sentences and the job involved report writing!!!!!!.Read more and practice writing good english essays not txting n ch8ing.

6.The interview proper:At this point you are one step through the door.The objective at this stage is -does this fella or lady fit into the organisation and will be an asset or a liability.of course with some bit of backgroung checking.are you who your CV say you are?
Another point to note here is with the advent of social media and lot of people put too MUCH online,facebook,tweets,pics etc.
Try and google your name and see what comes up!!! you will be shocked. (i have had to use online media for background checks while working on a classified client's contract in the UK for a job that included a security background check)Employers in US now request for your fb details at interviews-how about that!!!

7. The final stage is when you are called for a second interview where specifics are discussed-at this stage you only have your self to blame cos if you goof thats it.The company has a salary scale as no one is going to pay you more than your contemporaries in the same cadre or job within the same organisation so do your research well well before you pop out a figure (if you are asked that is)

if you succeed in all these steps and stages you are chosen if you are the BEST available,there is always someone more academically read than you,more certified than you,more experienced on the job than you.The key here is to be as competitive as possible.

If you are and there are 2 of you then one is chosen and the other is kept in view (KIV) so if the first guy misbehaves or does not fit you are called upon.
That my friends is how recruitment really works.If you are in the labour market spend the resources you have no matter how small it is to improve yourself within the career path you have chosen.become Chartered,certified or read more.Dont stop just keep moving.you will be surprised that the best jobs are never advertised but rather refered and referal comes from places were professionals meet and network.

Good luck on your next job interview.

regards
Anonymous
SPHR,MREC etc (dont let me bore you-i have 14 years Solid international HR experience)
i currently manage www.b20consulting.com

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