Hi OkekeChristian,
We are sorry for any inconvenience that you may be experiencing with us.

I have checked the issue that you have reported and I can see that our support team had updated you on the complete progress of your domain transfer in tickets #267440 & #481049.

I can see that you had placed the domain transfer order with us on 14/09/2016. Your order was completed on 16/09/2016 & we had informed you to initiate the domain transfer 16th September by approving the email sent to you. Please refer to our reply in ticket #267440.

But the domain transfer was not initiated from your end as the email sent to you was not approved by you within 5 days so the domain transfer was stalled as per ICANN rules.

Also, we did not receive an update from your end regarding this till 30th September, 2016 on this issue. When you had contacted us we had asked you to please approve the transfer again by approving the domain transfer initiation email sent to you once again.

We have also resent you the email again and have replied to you again in ticked ID: #481049. Please check your email again and click the link in the email so that the domain transfer can be initiated asap.

After you have approved the domain transfer the domain will be transferred to us within 24 hours.

Also, please be assured that we are always ready to assist all our clients with all their issues. And we always try to resolve all issues in minimum time possible with our resolution time of under 20 minutes for almost all issues. And we are not happy that you are not satisfied with our services. We would be more than happy to clarify any doubts that you may have regarding any issues.

Please contact our support or you can chat with us on our website DomainKing.NG. Our support team is available 24/7 to answer all your doubts.

Best Regards,
Karan
DomainKing.NG

Hi T.alkwell,
I have checked your issue in detail & I can see that our support team has replied to you multiple times regarding your issue in ticket #770047.

It seems that you have not read any of our replies carefully. Please understand that you need to read our reply so that you can understand what we have explained regarding your issue. Please check your email and read our reply for clarity on your issue.

Please note that the .NG domains are registered with NiRA Registry. You had changed your nameservers on 1st October, 2016 and your nameservers have been updated with the .NG Registry since that date.

You can also verify it yourself from the NiRA (.NG domain Registry) whois that your nameservers have been updated since 1st October, 2016.

Kindly note that DNS propagation of a nameservers are totally dependent on your Hosting provider & I have checked that you are using free hosting by W apka in your case. We don't have any control over the DNS propagation of 3rd party nameservers. DNS propagation of any nameservers are totally dependent on your hosting provider that you are using. I hope you understand this.

In our experience we have seen that W apka don't seem to provide DNS support for .com.ng extension as already explained to you in our support ticket reply. Please read our reply in ticket #770047 for more clarity.

Also, if you still have any doubts then please feel free to contact our support or you can also chat with us on our website DomainKing.NG. We will be happy to assist you in clarifying all your doubts.

Best Regards,
Karan
DomainKing.NG

Christlaik:
Please what is the maximum time it takes to make payment after placing order for webhosting and domain registration? And what do I feel as depositor's name? want to use the bank deposit option

Hi,
I have checked & I can see that our support team has already replied to your similar support ticket few hours ago. Please check your email for our response & more details.

You can also read our response on ticket #746613 from your client panel and get back to us if you have any doubts or queries.

You can check your tickets from here: http://www.domainking.ng/support or you can also email to us at support[at]domainking.ng. Our support team will assist you with all your queries.

Feel free to contact us if you have any further queries or need any further help.

Best Regards,
Karan
DomainKing.NG