MTN bundles give an excellent internet experience on the most reliable data network and more value for money. Visit https://www.mtn.ng/broadband/router-plans/ to view and activate any MTN Broadband plans for you.

You can also experience ultra-fast and unlimited internet connectivity with the MTN Fibre Plans. Visit https://www.mtn.ng/broadband/fibre-plans/ to choose from a range of plans designed to cater to your specific needs.

You should send a message and the affected number via DM to @MTN180 and it will be attended to,
Or you can also send a WhatsApp message to 09033000001, the line will be checked for any issues.

I am yet to get your reply @Quiteparrot.

Quiteparrot:
I thought the misery network problems will end anytime soon but no, it's been going on for almost 4/5 months now and no end in sight. It's either I hear my caller but they can't hear me or the other way round. I can attempt a simple call for up to 3/4 times before getting a clear communication,yet you charge me for every unsuccessful call.

The network literally turn my wife and I to a one way communication traffic, when she call, she will tell me all she has to and add I know you can hear me but I can't, just listen carefully

No compensation for the inconveniences caused nor acknowledgment of this glitch, many people in my area are going through this same ordeal ( Alimosho, Lagos). Who else is experiencing this network problems?

Y'ello Quiteparrot, I am sorry about this complaint. Please share your phone number, full address in Alimosho, device type via mail so I can check. I will like to know if you have tried another phone and that the issue persists. You can as well visit our thread here - https://www.nairaland.com/1379574/mtn-customer-care-thread/251. Thank you.

Petyr1:
I remember the day i subscribe for YouTube plan on MTN and thought it was unlimited because no data cap was included until when MTN sent a message that my data remain 50mb. I just shock

Hello Petyr1, apologies for the YouTube usage experience. We will like to look into it. May I know the period this happened and forward your phone number via any of these channels @MTN180 on twitter, @mtnng on Instagram, https://www.facebook.com/MTNLoaded/inbox and on Whatsapp 09033000001.
You can also report any issue on my thread https://www.nairaland.com/1379574/mtn-customer-care-thread

Parachoko:
If there are terms and conditions, MTN Nigeria should have sent the terms and conditions through SMS. The message sent to me was clear, I have free night sub for watching videos on YouTube, Why should they be deducting from my data balance then? I've been so pissed off since yesterday night and giving up on this country.

There is almost nothing person dey enjoy for this country as a Nigerian. No light, no good road etc.

Can I table this matter before the NCC? I've been calling MTN customer care for like 2 month now, I've not been able to get through to them.

Kindly assist with your contact phone number via any of these channels @MTN180 on twitter, @mtnng on Instagram, https://www.facebook.com/MTNLoaded/inbox and on Whatsapp 09033000001. Your line will swiftly be looked into.

Parachoko:
I am on a visit to a friend house in Lagos, MTN is the only good network in the area, after my terrible experience with weekly sub on MTN, I decided to start doing strictly monthly sub on MTN.

So I did #1500 sub on MTN, and I was giving a free Youtube night sub. Before sleeping, I decided to check out some videos on YouTube.

As I dey watch the videos, something dey tell me make I check my data, after checking I was shock MTN was deducting my normal monthly subscription instead of deducting from the YouTube night sub.

I won't lie, this country matter don tire me. This is nothing but robbery by MTN. I have the plans of writing NCC. Please do I have a case?

I'm so pissed off with this country, nothing seems to be working. If I no get the free night youtube subs, I go know for my mind say nah my data I wan use, but you tell me say I get free Youtube sub, yet you're still deducting from my data Ayam not understanding this at all.


Cc: Naptu2.

Hi Parachoko, I understand this experience is not a pleasant one and I apologize for the data deduction challenge on your line. Be rest assured it will be addressed. I will like to have your contact phone number via Email or Private message so as to run checks on your line. Also note that the YouTube night data can be used between 11pm and 6am.
However, there are platforms you can reach MTN customer service on @MTN180 on twitter, @mtnng on Instagram, https://www.facebook.com/MTNLoaded/inbox and on Whatsapp 09033000001.

ELDINO:
Hello,
I notice that for some time now, each time am about exhausting my MTN data, let's say I have about 19 or 20 MB left, it stops broadcasting.
And to keep browsing I have to subscribe again,when I still have some little data left. Please how do I go about this, cos I want to exhaust everything first before making new sub.
Thank you.

Hi ELDINO, I apologize for the inconvenience. Kindly forward the affected phone number through email message for checks. Also state the last time this happened.

bragamycin:


I have company of just 4 staffs, am I qualify to get a CUG? And what is the monthly cost

Hello bragamycin, thank you for reaching out and apologies for the delayed response. The minimum requirement is 10 staffs and the cost is dependent on the amount you can place on each line as credit limit.

EASYLIFE4US:
Recharging through GTB *737# is not working...Recharging through the gtb app is not working too...

Hi EASYLIFE4US, my apologies on the delayed response. Kindly confirm if issue persist with recharging through *737# or from the GT mobile app for further assistance.

edoairways:
JideSM I learnt MTN have different bands for different cities and towns,is this true?

Hi edoairways, there is 4G network band 7 and 20 available on MTN. Your device should have either of it and you will be able to enjoy 4G network any where in Nigeria.

Donazums:
Please does MTN have cug Sims for two person slike spouse and wife

Hi Donazums, thank you for reaching out. See details required to procure CUG lines below:
You must have a registered company name under CAC
Have staffs from 10 and above,
Validate the number of airtime limit to be sent on each of the lines.
Visit the MTN store to make a request.
Thank you.

Jonny2wealth:
I applied for jobs which I have missed several appointments after passing interviews. I just discovered that my mtn number is on DND which made me not to received their messages. Please how do I deactivate my line from DND?

Hi Jonny2wealth, text ALLOW to 2442 to deactivate the DND on your line.

JikanBaura:


Thanks this was very helpful.

You are welcome.

LexxRealPlayer:
Hello good morning Jide... I’ve been wanting to transfer airtime to a friend but i realised that ive forgotten my old password to do that.. how do i go about it.. the number is 08066756919

Hi LexxRealPlayer, please pardon me on the delayed response. I am really sorry for that. May I know if the MTN share pin reset has been done? If not, kindly indicate so that I can assist further. ~Jide

JikanBaura:
“Please wait your call is being forwarded” what does this means please?

Hi JikanBaura, please accept my apologies on the delayed response. The error message means that you have call divert on your line or could be a little network glitch. You can dial ##002#. Thank you.

Daaz:
Hello JideSM

I'm on MTN Beta Talk and I've been having issues with the billing on my plan. Since last month, I noticed that I'm being billed from my main account instead of my bonus account, even after the first 60 seconds of the day. I equally noticed that some times, the billing is arbitrarily done (on both main and bonus) in one call. Also, I noticed that whenever I make long calls, the billing is on my main account instead of my bonus account (and this should not be so, since the first 60 seconds of the day has been billed and I still have money in my bonus account).

I've complained several times to customer care and each time they tell me that the issue will be "escalated" to the technical department but the issue keeps repeating itself on a daily basis. It's become pretty annoying because I don't see the reason why I will have money in my bonus account and still be billed from my main account. What then is the essence of me being on Beta Talk?

Please do something about this asap.

Thanks and have a good one.

Hi Daaz, I am really sorry for the delayed response. Normally, the Betatalk billing on your first 60seconds call is made from the main airtime, from the second minutes, billing continues from the betatalk bonus. However, this will be looked into. May I have your phone number through email message so that it will be checked. Thank you.

iamprofessork:
Good day,
please I have an issue with my pin code for transferring airtime to either MTN or other networks..
how can I change my pin if I can't remember the previous one I used?

Hi iamprofessork, I empathize with you on the MTN share transfer pin challenge. You will be able to transfer/share airtime to only MTN numbers. Kindly PM your phone number or send it through email message for further assistance on the MTN share pin. ~Jide

shedy03:
So, an MTN subscriber in Yola whose 4G phone did not come with band 20 cannot get 4G service on his/her phone. It's not fair.

Hi shedy03, thank you for reaching out. There is also Band 7 and 20. Sorry about this.

.

GeoAfrikana:


No, I'm on MTN Pulse. The midnight data plan is only available on MTN Pulse.

I lost almost not less than 300mb data.

The way they deduct the data is ambiguous. From my calculations, all what I've downloaded isn't more than 400mb; just 6 videos that are an average of 40mb. Then I updated three apps from playstore; 9mb, 12mb and 22mb.

But look, I have just 500mb left. This is freaking crazy.

Hi GeoAfrikana, I actually would like to have your phone number so that I can check on the night plan bundle issue. You can PM me your phone number. Trust me, your details are safe.

Please check your mail now and reply with the affected phone number. Thank you.

LoyalBlood:


Alright. I've already follow you, but I don't know where to PM my number to you

LoyalBlood:
MTN have been sending me messages to upgrade my SIM card to 4G. I've been using the SIM card since 2009. So I went to MTN office today with all the necessary documents. I was asked to do photocopies before I enter the office, and I do it.
When I enter, a man attended to me, I gave him all the documents he ask for, and he verified all the informations are correct. Then he later told me that the personal unblocking key (PUK) on my SIM pack is not correct. I told him that's the PUK that came with the SIM card when I did the welcome back some years ago. And by the way, I came here to upgrade to 4G because of the continuous messages from MTN everyday, I didn't lost my SIM card. But he still refuse to upgrade the SIM card for me. He told me that I have to go to the court and do affidavit of the SIM card before he can attend to me. I was really angry. How can I do affidavit for a SIM card that I didn't lost? The other customer care workers were just busy gisting and laughing loudly. And I was even hearing they will collect #1,000 for the upgrading.

So I left angrily and went to a road side shop that sells and registers SIM card. I told the guy that I want to upgrade my MTN SIM to 4G. He told me that he can do it but I will pay #1,000. But we later agree on #500. I gave him all the informations needed, and he was able to upgrade the SIM card just within some minutes. After 30 minutes, I input the new SIM card and it has been activated to 4G. I was given 10GB instantly. I even put on my phone hotspot for the guy to connect his WiFi to connect and download, because I can't finish 10GB within 7 days.

I've been wondering if that man at MTN office is incompetent. Or maybe he doesn't know how to upgrade a SIM card or maybe he's just lazy?

Hi LoyalBlood,
My name is Jide. I am really sorry for this experience. It is not our way of service to bring dissatisfaction. I will like to call you to get more details of this experience at our office to enable us investigate. Please follow back and PM your phone number.

You can also contact us for future enquiries and issues via our thread - https://www.nairaland.com/1379574/mtn-customer-care-thread

Lifer1:
Hello JideSM,

When I dial the *556# code to check balance, I see Main bal: #***, Airtime: #***, Data:***
But when I do not have enough on the main bal and have over 1000 on airtime, I can't still make calls or buy data. Why is that?

Also the last time I recharged, the money entered the airtime account instead of main balance and as a result I couldn't use the money. Please how can this be resolved?

Hi, my apologies on the delayed response. Kindly forward the affected phone number via e-mail message for checks.

josh1st:
No need again to work on the issue, I have seen the reversal of the money to my First Bank Account. Thanks and God bless.

Hi, sorry for the delayed response. Good to hear that issue has been resolved. We hope it will not happen again.

Yemilad4real:
Hello, I need someone who can help in retrieve mtn sim by proxy. Going to 2 years that the sim has been lost in transit, efforts made to retrieved the sim from MTN walk-in center was aborted. I don't mind the çost in as much the Sim would be retrieved. You can reached or WhatsApp on : 08143271639. Thanks

Hi Yemilad4real, sorry for the delayed response. May I know the name you registered the line with and checks show that the line is active and in use by another customer.

gameboy727:
I really need to understand what this means. And how can it be used?

Free incoming minutes: You have used 0.00 mins from your free incoming mins. You have 300.00 mins remaining, valid till 08-06-2020.

Hi, sorry for the delayed response. The free incoming call can be used while roaming your line in eligible destination country. Your line will not be billed receiving calls.

CosmicJames:
@jideSM

Please cancel Automatic Data renewal on my line : 07036741556

Thank you

Hi, sorry for the delayed response. Checks show that the auto renewal service is no longer available on your line.

BABAawoo47:
why do you ppl suck data... I tried ur 1.5gb nd it didn't last 2days..
note i neva downloaded or stream anything just whatsapp and browsing
and don't give me bullshit cos i also use glo nd 4.5gb last lyk 2wks

Hi BABAawoo47, sorry about the data bundle usage complaint. Kindly note that data is billed as you use and its based on the internet activities carried out on your line. You can view your data usage on myMTNApp. Text MyMTN to 5018 to download the app. Feel free to send me your phone number so that I can assist you check on it.

Medukarage:
I need help retrieving an old conversation I had with My MTN Line. Is this something I can get with a court order?. Your response will be appreciated.

Hello Medukarage, thank you for reaching out. May I know if its via SMS or call? May I also know the how old is the conversation so that I can advise adequately.

ALEXAPLAYME:


bro you're 100% right same thing has happened to me..

I had about 4gb(my main data) so I subscribed the 50naira 500mb at night

I wanted to watch some videos online


after watching the videos onlinethe time was already 3am

I say make I check my data, they deducted my main data of 4gb was now 207mb.. they just deducted Less than10 mb from the nigh night plan

the thing has happened to me twice.


have stopped using mtn for night plan, Glo is better for night plan you can do it for as long as you want..


I don't know if you are also experiencing this when you have below 30mb left you cannot use it again to browse so it become theirs

Hi ALEXAPLAYME, please accept my apologies on the data bundle usage challenge. Kindly share your phone number through e-mail message for checks on your line. Also share further issues on this thread https://www.nairaland.com/1379574/mtn-customer-care-thread it will be attended to.