Olamyyde:
Mtn is a disgrace. What you are complaining of has been happening for over a year. I stopped using my main mtn data sim for midnight plan because of this.


It's a very useless network . The worst part is the 500mb midnight plan is actually 420mb. After you use 360mb, mtn will automatically disconnect your network and throttle the speed. So you will have to connect and disconnect to use the remaining 60mb.

Hi Olamyyde, sorry to read about the night data bundle experience. Kindly assist with your phone number through e-mail message for checks. You can always share further issue on your line through this thread https://www.nairaland.com/1379574/mtn-customer-care-thread.

whemmytopsy:
MTN is a very terrible network provider, I was angry the night this same shit Happened to me and even more angry when the customer care representative had to hang the call on me... I felt embarrassed, it was obvious they did it intentionally... MTN is devilish, now my AIRTEL sim does the midnight work, I'm cool.

But come to think of what they take us for, They were so sure that nobody is gonna protect the right of we consumers and so they can do and undo... I'm sure they dare not try that in saner climes.... Being a Nigerian is not cool at all... If saying that is a sin, May God forgive me.

Hi whemmytopsy, my apologies on the night data bundle challenge and on the way we make you feel. I can assist you correct all of that. Kindly send me your phone number and state the date you experienced issue on your line for checks on it.

foreveryou51ng15:
Same thing happened to me three days ago, it's not fair at all, why the deception? it doesn't happen like that on other networks.

Hi, my sincere apologies about the night data plan complaint. Kindly forward your phone number and confirm the date you experienced same for assistance.

GeoAfrikana:
I'm so angry right now. As you can see, I'm creating this post in the middle of the night.

There are many negative things people say about MTN. Sincerely, I've always given them an open mind but tonight I discovered something very terrible about them

Summary:
When you subscribe for night data, MTN doesn't only deduct from your night data balance, they also deduct from your main balance.

Explanation
For long I've been using the MTN pulse plan. I buy 1.5gig weekly. But because I usually need to download tutorials from YouTube I support my data with their 500mb midnight plan.

I've always noticed that my 1.5gig doesn't last long. Within five days (sometimes three days) my data would have finished.

I spend a lot of time online but there's no way my daily usage can reach 400mb. Most of my time online is on WhatsApp, searching google for information and staying up to data with industry gists on Twitter.

This night I subscribed to the MTN night plan, then used their app to check my balance before browsing. If you use the mtn night data regularly then you know there's no way to check your balance with USSD.

Luckily for me, the MTN app shows the night balance. So I was able to monitor both my main data balance and the midnight balance.

Guess what I found?
MTN was deducting from both accounts simultaneously.
No wonder, this is the snake that has been stealing eggs from my poultry.
I was so angry that I wanted to remove the SIM but I decided to collect evidence before removing their SIM.

Below are two screenshots. I took the first before downloading a video from YouTube. The video is 48mb.

Then I took the second screenshot after the download had completed.

As you can see, MTN didn't even touch my night data again. They deducted virtually everything from my main balance.

This is so painful. I feel cheated.

Hi GeoAfrikana, I understand how you feel about the data usage billing you experienced on your line. I apologize for that. The Night data plan is meant to be billed first between 12am to 5am even with active 1.5GB weekly pulse plan. However, I will like to verify on your behalf. May I know the date you experienced this and forward the affected phone number through e-mail message for quick check. You can always share issue on this thread https://www.nairaland.com/1379574/mtn-customer-care-thread if you have any further issue on your MTN line. Thank you. ~Jide

hardeycute:
You're totally correct. What I do now is to sub for night plan on Glo,100 Naira for 5 days.

Hi hardeycute, so sorry to hear you experienced issue using the MTN Night data plan. I will like to get it resolved. Kindly forward the affected phone number via e-mail message so that I can assist you look into it. Also, there is a thread where all MTN related issues are shared for urgent attention. You can always write through the thread https://www.nairaland.com/1379574/mtn-customer-care-thread trust me, your voice will be heard. ~Jide

LORDSKULL:
Hello jidesm, i subscribed to youtube data plan but wasnt able to use for once now the expiration date has been due, without any deduction of the data subscribe for. I even called customer care all they will said off your phone and ON, did it severally without anything been done. I am very angry right now because i cant imagine big network like MTN cheating poor nigerian. If i dont get my refund of data or money to my number i will make sure i write an article against MTN. The affect number is 08168803789.

Hello, I am sorry for the delayed response and about your inability to use the YouTube pack bundle. May I know the date you made the activation so that it will aid in checking your line.

toluxa1:
Jidesm

I saw an ad for MTN Hynet for 20,000 with the router + 120GB and a free phone. Can you confirm if this is currently on and how do I get it in Abuja?

Hi, I am sorry for the delayed response. The HynetFlex device is currently available and you can get it at any MTN store around you. Dial *123*7*1# to view the nearest MTN store. Kindly note that the offer is valid while stock last.

Akin4Christ:
Hi JideSM,

Is there any package as the MTN U&Me of old that allows unlimited call subscription to a particular number?

Hello Akin, sorry for the delayed response. There is no plan of such any longer. If its available, customers will be informed.

iyoema:
please how do I deactivate mtn awuf4u?

Hello iyoema, sorry for the delayed response. You can enjoy the Awuf4U bonus anytime you recharge using *888*PIN# you will receive 500% bonus on your recharge. The bonus will be valid for calls, internet and sms.

Oyinlomobambam:
How can I upgrade my Mtn line to 4g without going to thier office?

Hello, thank you for getting in touch. kindly visit any nearest MTN office with either a Driver’s License/Voters Card/National ID Card/NIN document/Sworn affidavit, SIM card and SIM registration details for the SIM upgrade.

wummex:
Hi Jide,
Please help confirm my Mtn keep my number status. I have sent a message to you already.
Thank you

Hello, sorry for the delayed response. May i have your phone number through e-mail message for checks on the Keep My Number service on your line.

Skykid1208:
Hello, subscribed to the MTN weekly YouTube plan of 2gb for a week, but when every I use YouTube my normal data was being used until it got finished now I can even access YouTube with my YouTube plan, either using the YouTube app on my phone or using my browser to access YouTube website, and I have over 2045mb for YouTube but it's not working.

Hello, checks done show that the YouTube data bundle was in use. However, your line profile has been refreshed. Kindly update the app and try opening the app once again. I apologize for the delayed response.

teejnation:
I retrieved my mtn line today via roadside agent. Sim yet to be activated. Pls help

Hello, I am sorry for the delayed response. Kindly confirm if the line is active for use now. If not, you may need to visit the nearest MTN store with a valid ID card, SIM pack/Affidavit and SIM registration details for the welcome back. The SIM cost only N100. ~BN

finebois:
hello, pls I lost my mtn sim last week, but before I lost the sim, the last time I used the sim was 2018. Is it still possible for me to retrieve the sim

Hello finebois, thank you for reaching out. I would like to have the affected phone number through e-mail message for checks on the availability of the line. Unused lines is usually recycled after 365days.

Y'ello Skykid1208,
We are sorry about this experience. Please share the affected phone number via mail. We are following you here to permit the mailing.

Skykid1208:
Hello, subscribed to the MTN weekly YouTube plan of 2gb for a week, but when every I use YouTube my normal data was being used until it got finished now I can even access YouTube with my YouTube plan, either using the YouTube app on my phone or using my browser to access YouTube website, and I have over 2045mb for YouTube but it's not working.

Yewandequeen:
@JideSM what is this now? I recharged 1500 to subscribe for data, the recharge was successful and I got the notification but fund not in my acct. Tried to subscribe but says insufficient balance. Can you please resolve this asap!

How do I drop my no?

I am sorry about the recharge issue.
Please confirm if this is still pending. If so, send a private mail to me about the recharge details.

fidelium7:
Hello
Please I have been trying to reach a customer care agent on 180 but its connecting to an Emergency Line.
I have an issue: I made a recharge from my account several days ago. I was debited but the airtime hasn't reflected in my account.

Hello, I am sorry about the delayed response on the recharge issue. Kindly forward the phone number, bank name, account number, reference ID, mode of recharge, date and amount of recharge through e-mail message for checks and assistance.

alaricsaltzman:
I get check operator services whenever I want to make calls. How can I fix this?

Hello, I apologize for this experience. Kindly insert the SIM in a small device and try again to confirm if its the same error message you will receive on it. Also, forward the affected phone number through e-mail for further checks.

ayusadeg:
Though I will still send you the Email anyway just to let you know that, it is still the same thing you asked 2 years ago and didnt get positive result at the end.

Hello, may I know if the bulk SMS issue on your line has been restored as discussed?

EasternActivist:
Why is the night plan not subscribing

Hello, sorry for the delayed response. The night data bundle is still available. Dial *406#, follow the prompt to activate the bundle for N25 or N50 respectively. May I know if you have been able to activate it?

jboixxx:


It's here https://www.nairaland.com/1379574/mtn-customer-care-thread/215#62573229 in your quote

Hello jboixxx, your request has been granted.

ayusadeg:
Though I will still send you the Email anyway just to let you know that, it is still the same thing you asked 2 years ago and didnt get positive result at the end.

Kindly assist with the recent error message received when a bulk SMS is being sent to your line so that the resolution will be based on that evidence. Checks also confirm that your line is fine to receive OTP, SMS on it.

jboixxx:

Mr Jide, kindly edit my number from my post you quoted in this above post. Thanks.

Hello, may I know the number you want me to edit?

Taymi:
Mr Jide, please I want to know who load a recharge card (the no) , can I get it please?
41020141041788684.....Mtn

Hell Taymi, thank you for getting in touch. Kindly note that you might not be able to get the phone number that loaded the recharge card. I apologize for that. If you are suspecting any phone number, you can present it and I will assist with the verification.

kayusely70:
Ive got a welcome back sim at MTN office in Abeokuta after much stress, thanks all the same.

You are welcome.

kayusely70:
I mistakenly used the wrong code and the PUK of my MTN line was blocked, but i couldnt find the pack but i saw the pin in my old diary where i wrote it, can that serve in lieu of the pack, the line is welcome back.

Hello, I am sorry for the delayed response. I can assist you with PUK number.
Kindly provide the following for assistance:
Full name
Date of birth
Address
Tariff plan
Year of SIM activation
Number at the back of the SIM
date of last recharge and amount.
State of Origin
Type of device
Mothers Maiden Name.

Diegobonito:
I was told the same thing. Must i go with a valid ID cos i don't have an valid ID. And can i re-register anywhere? It's urgent please help

Hello, for the SIM registration update, you may have to visit the MTN store with a valid ID card to complete your SIM validation with us.

Cheexi:
Good day @JideSM please for the past three days now I have not been able to make or receive calls o my blackberry classic... I have called different customer agents, removed and replaced my sim turned the phone off and on still the same. I can't even call 180 with my line right now. Please help!!!

Hello, I am sorry for the delayed response and your inability to use your line. Kindly restart the phone and insert it into another phone to confirm if issue will continue. And if you are still unable to use the line, simply forward the affected phone number through e-mail message so that it will be looked into.

peggywebbs:
Please my mum complained that MTN is sending her message to go and update her SIM registration information and come with her passport. Is this legit or 419 because she has registered her SIM since the beginning of SIM registration and she just started getting this message. She said they gave her deadline of 1st August 2019

Y'ello, we understand that your mum may have undergone the registration before now and plea that you find time to update your SIM details.

This is required in order to ensure your records are up to date and in compliant with the regulatory standards.

We have several MTN hub close to you to make the process a seamless one. Kindly dial *123*7*1# for the MTNN Center closest to you or visit /2HgLrDD Also, with a valid ID card for the update.

We apologize for any inconvenience this may cause.

Redxy:
Hello customer care service!
My MTN SIM card usually sucks data very fast.
Though I am not a heavy internet user, my 25MB plan finishes in 10 min. What do I do?

Hello, thank you for reaching out. You may need to control your data to last longer for you too. Use this link /2UVcFVN to learn how to do that. I will also advice you activate bigger data bundle to enable you access the internet more. Dial *131*1# to activate.

grosy:
Pls I can't check my balance n also can't load a card showing me connection error or invalid MMS 07031648628

Hello grosy, sorry about this experience. Checks done show that your line is fine and the profile has been refreshed. Kindly restart the phone and try again to recharge and check your balance.