Enyi12345:


I have responded no reply from you

As discussed, please insert your sim in a different device then try again

Enyi12345:


my sim is a 4 g sim.my phone no is 09061878903

I've sent you an e-mail message, please check and reply

teenagetalks:


please check my line 08136244035 for incessant deduction of my credit it almost on a daily basis and cancel whatever subscription it is. There's vtu message that pops up every minutes in my inbox since I recharge my line last year please help stop it.I have attached the incessant message for your viewing.please help rectify this.

Hi teenagetalks, apologies for the inconvenience. Please dial *447# to manage any active value added service on your line. In addition, simply text STOP to 2442 to activate full DND. Thereafter, text HELP to 2442 to select your preferred DND services.

Wagasigiungu:


Hello, how much is your ZTE MF920W device

Hi Wagasigiungu, Simply buy an MTN 4G LTE MiFi(a free Sim+4GLTE MiFi device ) at N15, 000 only. Check https://mtnonline.com/4Gmifi for more details

Esji80:
Urgent help please,my sisters sim is showing 'Check Operator Services' whenever she try to make call.She can neither receive nor make calls.

Hi Esji80, so sorry for the inconvenience. Please inform her to visit the nearest MTN Walk-in centre to update her sim registration details

Enyi12345:

Don't know how to email you,my no is 09061878903
I can't call or receive, can't even call customer care nor check my account bal.please rectify this.

Hi Enyi12345, your line has been worked on. Please power your device off and on then try again

teenagetalks:

what's the email address,I need to mail.you

Hi teenagetalks, click on my profile then select Send E-Mail Message To JideSM

MrImole:
It's been 5days now, who's experienced this same thing before?

Hope they won't just come very soon to tell me that my data bundle remains 50mb?

Perhaps they are deducting the data and it is not just showing on my line...

Hi MrImole, i'm truly sorry for the inconvenience you may experienced. I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. I'll appreciate if you can send your mobile number via E-mail message to enable me run a check. Regards

Enyi12345:


please I bought a new sim and phone Y72 and my sim is 4G and registered 3 weeks ago but can make or receive calls .please activate my line

Hi Enyi12345, apologies for the inability to make or receive calls. Please send the affected mobile number via Email message to enable me look into this. Regards

Pressea:
please help urgently

A friend of mine lost her phone 3days ago and effort to receive the line proved abortive has she was told that the name registered with the line is different from her name.
She couldn't find her sim pack but according to her, she has registered the line several times as requested.
Truth is I have been calling her with the number since 2010. Any help towards retrieving the line will be highly appreciated.

number is 07061310983

Hi Pressea, so sorry for the inconvenience. Please inform her to visit the nearest MTN Walk-in centre with a sworn affidavit.

benzion72:

I have problem subscribing to MTN night browsing, It is saying i should moved to Pulse why I am already on high ipulse. What can i do

Hi benzion72, apologies for the inconvenience. Kindly send your mobile number via email message for checks. Regards

neomatrix1027:
Your network is becoming worseworse and unstable. Contacted MTÑ Faceböok page and they ignored my message. I also complained of this same issue on live chat and it keeps disconnecting me from the live chat because of the Network issue. Please look into it.

Hi neomatrix1027, so sorry for the inconvenience. Kindly send your mobile number via the email message to enable me look into this. Regards

delectablegyal:
what can i do? after enjoying the double data for some months, it has stopped working. what can i do to make it work?

Hi delectablegyal, i sincerely apologize for the inconvenience you may experienced. Kindly note that the offer is valid for 3 months. You can visit https://mtnonline.com/kpalasa-faqs for more details. In addition, I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed. I will appreciate if you can send me mobile number via E-mail message to enable me assist. Regards

eemalex:
I can't subscribe on my line it keeps telling me.

Sorry, Your previous request was not successfully processed . Please try again .

Hi eemalex, so sorry for the inconvenience. Please send your mobile number and the exact subscription via Email message to enable me assist.

bigdot1759:
useless network na baba God go punish u abundantly ofo lomi efo n se

Hi bigdot1759, i'll appreciate if you can state the issue you are having here to enable me look into it

Saad64:
Hi! lost my sim card about 1 month ago, wanted to do a welcome back but was told it was denied cos the name on the sim didn't correspond with my name on my id card.I told them I registered the sim myself and that am no longer using the name. please is there a way I can retrieve this my sim..... really need to get back my sim

Hi Saad64, so sorry for the inconvenience. Please visit the nearest MTN Walk-in cente with sworn affidavit.

sacajawea:
Can I transfer from my bonus data with another MTN line

Hi sacajawea, please be informed that you can ONLY gift/transfer data from the main data and NOT data bonus. Regards

simonjassy:
where is your customer service center in Ibadan located??.I want to buy the zte A110 4G phone..

Hi simonjassy, please visit any of the listed MTN Walk-in centres below

1. Mobil Roundabout, Ring Road, Ibadan, Oyo,
2. Shop C44, 1ST Floor Cocoa Mall Dugbe, Ibadan.
3. 5 Gbenro Ogunbiyi Street Opp. Diamond Bank Bodija Ibadan
4. 73, opposite first bank branch, iwo road ibadan
5. University Of Ibadan, Ibadan, Oyo

inspiratio:
I purchased a N1000 credit via my bank account, I received the credit on my mobile line 0806 269 6463, but when I tried to subscribe to the the N1200 1.5gb monthly data plan, I received a response that my credit is low, on checking my balance, I realised N1000 had been deducted with no data allocated. Pls, kindly help out.

Hi inspiratio, apologies for the inconvenience. Checks on your line show the N1,000 was credited into your WINBACK wallet which offers 2000% bonus (500% of the bonus to make calls and send SMS to ALL Local Networks in Nigeria and 1500% for browsing). WINBACK is an offer that rewards customers who have spent 45 – 180 days on the network without performing any chargeable activity. let me know if you need further clarification

Hunry:
is your night plan scrapped, sent night to 131 and got no reply apart from request received, do not resend bla bla bla

Hi Hunry, so sorry for the inconvenience. The MTN Pulse night browsing is still available. Please confirm if the subscription amount was deducted. In addition, kindly send your mobile number via Email message to enable me run a check.

LolaO:


Hello Jide,

I use the new ZTE MF920W+

Can I also use YelloTopup?

Hi LolaO, yes please. Kindly visit https://yellotopup.com/

Babalakin:
I'm having the same issue. .I have wasted more than 8000 within 2 months cos of this glitch. .I bought #2000 data just yesterday only for me to receive an alert this morning that I have just 500mb remaining. what rubbish..I will port to Etisalat by next week if nothing is done,and I mean it.

08106949571

Hi Babalakin, i apologize for the inconvenience you may have experienced. Checks on your line show you currently have 1.5GB in your data bonus (which can ONLY be used from 1:00am – 7.00am). Please note that for 3.5GB data plan @ N2,000, you were given 2.5GB main data and 1GB data (which can ONLY be used from 1:00am – 7.00am). Regards

neezar:
can't I use my bonus credit to buy data

Hi neezar, please be informed that you can only purchase data from your main credit.

Damysa:
I just started using my MTN sim again after about 6 months. I subscribe to Data of #1,200 for 30 days. Since then, I have not been able to browse. I also tried calling Customer care on 180 but I cant reach them. Kindly help

Hi Damysa, i'm truly sorry for the inconvenience. Please send your mobile number, device type and error message via Email message to enable me assist. Regards

LolaO:
Hello,

Pls how do I buy data on My MTN Mifi...
Buying 50gb which is 20k

Hi LolaO,

kindly download the Huawei Hilink app from google play store or Apple store and install the app on your phone device. After the installation, you will be required to log in with your username and password.

Your default username is admin and password is also admin.

You can change the password after logging in.

Once your log in, you can now click on the sms icon to enable you purchase the 50Gb data plan.

Sicilyjoe:
I subscribed to mtn 500 weekly plan and I have bonus credit from my startpack, why did they leave the data and start deducting from my credit

Hi Sicilyjoe and Obainoneandonly, the bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first billed from the bonus airtime. In addition, I wish to inform you that I currently run a thread here called the MTN Customer care https://www.nairaland.com/1379574/mtn-customer-care-thread/ where issues like this are discussed and resolved. Let me know if you need further clarification.

Y'ello, please share the affected phone number via private message for review. Any inconvenience is regretted.

dahdah:
I subscribed to a YouTube package of #150 for 1hour, MTN deducted my money ,sent me a confirmation mention yet didn't give give me anything for YouTube.

yettymuse:
looks like one cannot migrate to this tariff

The tariff is basically for New MTN customers after registering and activating a new SIM

juininho:
pls,I can't browse with my goodybag data,no WhatsApp,no Facebook .I can't even browse with my airtime at 3/ per mb.what's wrong? No is 09039347198.pls rectify.this has been happening for weeks and I've wasted enough

Hi juininho, i'm truly sorry for the inability to browse. Checks on your line show that you have exhausted the Facebook data bundle and currently you are having 49.38MB data balance on WhatsApp. To browse with airtime, kindly send Reset to 131 or dial *131*200 then restart your device.

yettymuse:
I want to migrate to mtn yafun yafun kindly help with the code

In between, it's safe to say this thread as been consistent for 5years... Wow! I just stumbled on this. Weldone to all the MTN agents.

Hi yettymuse, glad to have you on this thread. Please note that MTN YafunYafun SIM offer is a special tariff plan that allows New MTN customers enjoy the following benefits after registering and activating a new SIM. You check this link: https://mtnonline.com/yafunyafunbonus for more details

arewaseye:
09062152847 this is the number. Could not send it via Email due to technical errors. Thanks

Checks on your line show browsing activities.

arewaseye:
Good morning Mr. Jidesm. I received a message from MTN that I have been unsubscribed from my N-POWER DATA. This is the first time I will be experiencing this. I have been calling customer care but it seems they don't have an answer to it. Pls kindly help. Thanks.

Hi arewaseye, so sorry for the inconvenience. Please provide the affected mobile number via Email message to enable me run a check.