ayusadeg:


I have done this severally, I tried to test run by sending bulk SMS to it myself but it didn't send, I called call centre severally too I was told is not active but in reality the line can't still get bulk SMS untill I stopped calling.

I am sorry for the late response. Kindly provide your phone number through e-mail message so that I can check on your line and provide you with details and resolution feedback.

sirOrubebe:
Fellow Nairalanders, I am creating this thread in the crime section because what I am about to complain about is no different from a crime.

I know many will trivialize it and probably nothing will be done about it.

But I want to know why our country is like this?

How can we allow a foreign company to come in here and rip us off without regulatory bodies doing anything about it despite all the complains?

It's weighing my heart down!

Here's my grouse...

I don't try touching MTN at all when it comes to browsing data because their data burns faster than harmattan fire (every man and his dog knows this).

I normally use Airtel because I consume data a lot and I want to see value for my money. Airtel is not perfect, but at least when I do the 5K plan it can last me for up to 3 weeks despite heavy usage.

I now moved temporarily to a village because of work. On getting here I discovered there is no Airtel network -- just Glo and MTN.

The Glo is not steady at all and very slow.

I grudgingly dug out my MTN sim and started to use it. Can you imagine that these clowns have not given me a moment's rest since I started to subscribe?

I noticed this and decided to go light on what I do with my data. There are sometimes I will even put off my phone when I have no business with it just to conserve data.

Things came to a crux this week...

Just about 3 days ago, I subscribed with 2K for the 3.5GB plan. Yesterday, my phone was off for majority of the day. Since buying this plan, I have done my best to minimize usage. No watching of YouTube videos, social media videos etc. Because I scolded myself for like also being the cause of my frequent subscription.

But despite my self-embargo and all, this time around, these clowns are sending me a message this night that my data is remaining only 718MB.

What sort of injustice is this?

Can you imagine the absolute callousness?

Men, I am pained. And since no one in power is listening. Since I can't hit MTN in any other way, I am making it clear in public that from now till the end of this year I am not going to pay a kobo for data on MTN but I will browse to my heart's content with their network.

Since they want to do dark arts, let's do it together. Rubbish.

My rant is over -- now I am a bit appeased!

Hello sirOrubebe, I feel your pain and I apologize for the data usage challenge experienced on your line. Be rest assured that your line will be checked to ascertain data billings and usage within the period the bundle was activated. However, I will also like to inform you that data usage is based on internet activities carried out on your line/device. I would be glad to have your phone number through e-mail message so that it will be checked. Also, note that I have a thread where MTN customer's issues are attended to with utmost attention. Feel free to always visit the thread https://www.nairaland.com/1379574/mtn-customer-care-thread for future complaints you may experience on your line.

ayusadeg:


It seems MTN does not have solution to that stubborn DND, I have tried so many prescriptions to solve it but all proved abortive, they will tell you DND is not active yet line will still not get bulk SMS, am just tired.

Hello, sorry about the DND issue. Kindly text ALLOW to 2442 to remove DND on your line. To activate DND, text STOP to 2442 and lets know if issue persist?

MilesLamar:



Pls my MTN SIM is making me loss customers, my aunt once complained that she called me and it said switch off... For a SIM that's inside a small phone all day I was shocked and can only imagine the amount of calls I am missing, my friend complained resently and just today I used another MTN line to try it, it said switched off... For a phone that's in my hand?? Wow, I was sad.. Pls what can be wrong?

Hello, I am sorry about the SIM issue. Kindly forward the affected phone number through e-mail message for checks and assistance.

Thank you for your inquiry. Please follow the recharge process as it will be displayed on the face of the recharge card.

gentlewind:
Pls is MTN now using *355*1* to load credit card.
because, some send me a ,q
10 digit mtn credit card and ask me to load it with the *355*1pin#. Pls I need response. Thanks

Y'ello, we are sorry about this. Please share the affected phone number via private message.

Nbote:


Oga JideSM, ur ppl have started again ooo... I woke up dis morning to resume my business as usual but dis is d response I got..

"Dear Parent, the PIN code you entered is incorrect. Kindly dial *344*7# to get a new PIN and try again. Thank you."

D same pin I've been using for years now and d code for a pin reset isn't even working...

I am sorry about your inability to make calls.

Please share the affected phone number via private message for our checks.

Mykmykel:
Hello. I bought and registered an mtn sim card a while ago. Presently I've bn browsing with it but havent bn able to make or receive calls. Help pls

Y'ello, thank you for your message.

You may need a sworn affidavit in place of the lost SIM pack.

These are what you will need:
1) The phone number must be registered.
2) Provide the SIM pack or other evidence of direct purchase/ownership. Where SIM pack is unavailable, a sworn affidavit attesting to ownership and loss is required.
3) Three (3) frequently-dialed numbers
4) Details of your last recharge activities.
5) A valid form of photo ID, defined as International Passport, Driver’s License, National ID Card, Voters Identification Card (NINs slip with ID number are also accepted).

Thank you.

ERUDITEE:
Hello JideSM ,

I lost my sim card of over 7 years and the SIM pack is lost.

How cannot retrieve the line without the SIM pack?

We are sorry about the delay. There is no active DND service on the provided line. Thank you.

EditLord:
Please I beg you in the name of God, kindly remove my number from DND. I've sent ALLOW countless number of times without any change. I still miss Bulk SMS.
I'm a jobless graduate who has lost out on countless job interviews because my number is not allowed to receive such messages.
I beg you with everything you hold dear, please disable the DND feature on my line ��

0706**6690**784
cc: JideSM

We are sorry about this. Please keep using the line. Recycled line ownership is claimed when you have the SIM Pack. With time, the calls will stop. Thank you for your understanding.

hero20:
Hello @JideSM,

I recently bought a recycled sim and since then I've been getting calls and SMS from people accusing me of calling and trying to scam them, even when I don't make any calls from my line.

Please do you advice I get rid of the sim or can something be done?

DrinkWater10:

Please what is the status of this number 081-340-18661

Hello, thank you for getting in touch. May I know the status you are referring to?

Rajman45:
Hello sir, I can't sent sms through my sim anymore. The message center number is correct. My number is 07036837968.
Thanks.

Hello, sorry for the SMS issue experienced. Kindly enter +234803000000 on your message center number space. From message to message settings to center number or service center, enter the above number, save, restart the phone and try again to send sms. Your line is fine and has been refreshed.

tjmc:
Hi Mr JideSM,

I subscribed for mtn data of 1k for 4Gb since on Tuesday, 25th June and ever since i cant browse with my normal phone browser, though whatsapp messages do drop.

i have called your CC lines and all i was told is that the problem is from my phone.
The phone i use is Doogee Y8 and i have used that same phone to browse with normal subscription.

Please kindly help me resolve this.

Thanks

Hello, I am sorry for the delayed response. Kindly state the error message you got when you tried accessing the internet and forward your phone number through e-mail message for checks and assistance.

blanta:
Hello sir please how can I go about getting my number and my partner's number to be added on any cug group thank you

Hello, sorry for the delayed response.
Kindly see the requirements below for CUG:
You must have a registered company under CAC
Must have from 10 number of staffs and above
visit the MTN office with a valid ID card, company registration details and proof of residential location for assistance.

You will be assisted.

FOLYKAZE:
Please I need your help @Jidesm.. My sim went missing two weeks ago. I bought the sim in 2007 (that is the exact year but can't remember actual day/month). So I went to an mtn agent for sim welcome back with my valid id and registration details. He did the necessary thing and told me the sim will work after 24hrs.

Two days later, the sim refused to work. I returned it to the agent who told me the picture on the database does not conform with my present image. I argued it has been 12yrs since I bought the sim and I have changed physically. Also requested to see the picture. He showed a picture that isn't mine and told me that is what is on the database. It is unbelievable. I registered the sim myself back then and did updated it when I was in the varsity.

The agent told me to look for the person on the picture or the swap won't be validated. The fact is I don't know who the person. How can I retrieve my sim back? Thanks

Hello, I apologize for the delayed response. May I have your phone number and the name you registered the line with through e-mail message for checks.

BluePrincee:

Hello Jide, I have one sim card I normally use in my modem for browsing. For some months now I did not use it as I was using my phone. Then last night I wanted to use it, there was no signal. Can I retrieve this sim back? I used the number to open some important accounts and can't login to them because an SMS will be sent to the number with a code I have to enter before I login in. So I really need this number. Help pls

Hello, I am truly sorry for the delayed response. May I have the affected phone number through e-mail message so that I can verify on it.

Nbote:


Oga JideSM, ur ppl have started again ooo... I woke up dis morning to resume my business as usual but dis is d response I got..

"Dear Parent, the PIN code you entered is incorrect. Kindly dial *344*7# to get a new PIN and try again. Thank you."

D same pin I've been using for years now and d code for a pin reset isn't even working...

Hello Nbote, I am sorry for the delayed response. Kindly forward your phone number through e-mail message so that your line will be checked. Also confirm if issue persist after restarting your phone.

Rajman45:
Hello Jide, how can i lock my mtn sim card.
Thanks.

Hello Rajman45, I am sorry for the delayed response. To Lock your SIM, you will need your line PUK number. Go to the phone settings, security, SIM lock and use your preferred 4digit code for the SIM lock. The MTN default Pin is 0000.

yetunsbay:
How do I lock my Mtn sim card & also (easily) unlock at will ?

Hi yetunsbay, kindly go to the phone settings to security to SIM lock and get started. Please ensure you have the PUK number to complete the process.

treasuremi1:
Hi Jide, I retrieved my MTN line in March and I've been subscribing the 200 for 1g data since mid/late March. This morning I was notified that I'm no longer eligible for the plan. Thought this offer is meant to last for 6 months. Does that mean it's all but over or should I try the other 100 for 250mb or 1k for 4gig

The offer is valid for 3months and dial *559*65# to confirm if the SIM is still eligible for the offer.

Valuer303:
Im trying to open a dya account on my phone for over a month ago. And it keeps bringing out: failed due to network issue. I bought another sim again same story. What might be the cause? I want to know cos im really interested in opening one.

Hi Valuer303, sorry about this experience. May I know how you tried creating the DYA account? You can dial *710# to try again.

treasuremi1:
Hi Jide, I retrieved my MTN line in March and I've been subscribing the 200 for 1g data since mid/late March. This morning I was notified that I'm no longer eligible for the plan. Thought this offer is meant to last for 6 months. Does that mean it's all but over or should I try the other 100 for 250mb or 1k for 4gig

Y`ello, sorry about this. Kindly forward your phone number through e-mail message so that I can assist you check on it.

Mzora:
Hello, please I tried cutting my mtn SIM to a micro SIM, but was told my sim is the old type and can't cut it so as not to spoil the chip, how do I get a new SIM as I still have the SIM itself?

Y`ello, kindly visit any nearest MTN store with either a Driver’s License/Voters Card/National ID Card/NIN document/Sworn affidavit or Authentication Letter from a community Leader. Don’t worry, you’ll only need one! SIM card and SIM registration details. The SIM will be upgraded for you.

jboixxx:

All I'm saying is, your Winback offer is a scam (permit me to use d word). You gave me 3GB that was, in real sense,
just 600mb; now you want me to buy 1GB that would be 200MB in the real sense of it? Keep your Winback offer, abeg. Make I just de use your line to receive calls and WhatsApp activities when needs be. Airtel and 9mobile are there for calls and superb internet connectivity/pricing.

The data you activate through Winback offer are the real data bundle and it depends on the way you use it that will determine if it will last for you.
Use the link to learn how to manage your data. /2UVcFVN

Sektion:


Hello please I'm suspicious about the new mtn sim i bought this week, Initially i was receiving spam messages from MTN to dial *131*1# for data bundle which made me activate DND, but today i received a message from my own mobile number today which is very alarming and unusual, I tried calling 180 to make complaint and make verification but the language was in hausa and unable to get a way to change it. Screenshots attached below

Hello, sorry about this. Kindly send your number through e-mail message so that your line will be checked.

ibizgirl:
Hi, @jidesim, I wanted to recharge my data but when I recharged my line was surprised to see that the credit has been converted to N3000 talk time. I did not subscribe for this. Is there anyway it can be converted back? 08130350400

Hello, Checks done show that the recharge card you loaded N100 is available on your line and have been used for making calls with N82 remaining on it. May I know if you made another recharge on your line?

ibizgirl:
Hi, @jidesim, I wanted to recharge my data but when I recharged my line was surprised to see that the credit has been converted to N3000 talk time. I did not subscribe for this. Is there anyway it can be converted back? 08130350400

Y'ello, I am sorry to read about this. Kindly provide the mode or method of recharge and the screenshot of the sms received to aid assistance.

Benolbenzene:
please sir, I back up my mum number, but when they stole her phone the total number I back on mtn were reduced, so I don't know how to go about it. her number is 08060476770. I would like to get the total number of back up contact please

Y'ello, thank you for contacting us. Kindly be informed that it is the contacts you backed-up you saw after a successful SIM swap done on the stolen line.

bizza45:
hey Jidesim this *131*65# does it work in all sim ... cos it doesn't work in mine ...

Hello bizza45, thank you for reaching out. Kindly note that the *131*65# is a WINback data offer given to customers that have not used their lines between 30 - 180 days. Kindly dial *131*1# to view list of MTN data bundles. ~BN

tzjaynee:


Thanks
I'm good now

That's good to hear.

MRoss:
My Naija Mtn sim was stolen with my Tecno tablet here in South Africa .. Can I retrieve the line without visiting Naija...??

Hi MRoss, sorry about the lost SIM. You can SIM swap by proxy on the line. Kindly see the process below;

Requester/Proxy must provide at least three (3) frequently-dialed numbers
Proxy collection requires an affidavit & passport-photograph of the owner
Proxy requester requires affidavit sworn to by SIM owner detailing reasons for replacement, reasons for inability to carry-out replacement in person, copy of subscribers ID & valid photo ID of proxy (Photo ID defined as International Passport, Driver’s License or National ID Card or Voters Identification Card)
All documents & information provided by the proxy shall be retained for twelve(12) months.

GodisGreat4vr:


I had a similar nasty experience, I was downloading a movie and at 120mb, MTN NIGERIA notified me with a text that I have used up 210mb and before I knew it,zap! My data was exhausted... I felt so tired and frustrated.

MTN NIGERIA MUST GO(MMG)....

Hello, sorry about the data challenge. Kindly note that data exhaustion is determined by individuals use of the internet through internet enabled apps and browsers. Please follow the link below to see data management tips. Thank you. /2UVcFVN