GodisGreat4vr:
MTN NIGERIA IS A FRAUD...
HOW CAN ONE LOAD 250MB FOR 25NAIRA AND GET LESS THAN 180MB...
MTN IS GOING DOWN...
MTN MUST GO (MMG)...

Hello, I am sorry you feel this way. Kindly note that you get same value of what you activate on your line. The 250MB for N25 is what you get and used.

jboixxx:

MTN!!! They claimed to have given me 5,859MB as WINBACK some weeks ago, but i saw only 3000MB which in actual usage sense, was just 600MB; for every 1MB the phone reads, MTN reads it as 5MB. Many MTN N200/1GB data plan users (that I know) complains about data zapping too.

I've bid their data services farewell.

Hi, you will have access to enjoy 1GB for N200 on the same Winback Offer. Dial *131*65# to see the full data offer. Also note that data exhaustion is based on the internet activities carried out on your line. ~BN

hemjayb:
hello, thanks for the feedback, what are the requirements for one to get a CUG line?

Hello, the requirements are:
You must have a registered company under CAC
Must have from 10 number of staffs and above
visit the MTN office with a valid ID card, company registration details and proof of residential location for assistance.

You will be assisted.

Halezis:
Lost my MTN sim with my phone last August. Wanted to welcome back then but I couldn't find my sim pack. Hope the number will still be available for welcome back now. Someone told me they use to sell out numbers after some time

Y'ello Halezis, thank you for contacting us. Kindly be provide the affected phone number via email to aid assistance.

However, please be informed that if the SIM pack is not available, you need to provide an affidavit attesting to the ownership and loss of SIM. You will be asked to purchase a prepaid welcome back pack which costs N100.00 and the welcome back will be done for you.

Please see image for acceptable ID card for SIM swap.

lexrichy:
Good afternoon am currently enjoying the MTN welcome back 200 naira for 1gig and I want to upgrade my sim to 4g.will I lose the MTN welcome back 200 for 1gig if I upgrade?

Hello, thank you for reaching out. I will advice that you first enjoy the winback offer before making the upgrade. The upgrade will offer you 4GB data bonus in a 4G network location and 25% data bonus on data activation.

giftedhands101:
@jideSM, kindly assist

On the 8th of May, 2019(1:19am), I recharged through my bank by dialling *919#. I mistakenly typed in 8413 and that amount was recharged to my MTN line(08034790735).

I immediately called MTN customer care and informed them of my error and asked them to kindly return 8213 into my bank account. They asked for details of the transaction and I gave them( my bank account no, ref I.d, date and time of transaction etc).

The agent promised that it would be resolved within 24 hours but I am yet to receive a refund. I have been calling customer care since then and they have been telling me that it would be resolved, but today is 13th May.

Please, what is the way forward. I really need the money. Thanks.

Hello, I am sorry about the recharge experience. Checks done show part of the airtime has been used. Share and sell service will be advised so that you will be able to enjoy part of the money. If you had not used any from the airtime, we will be able to process the reversal through your bank. You have been called to explain to you better, but the call was unanswered. ~BN

CsRockefeller:
I just got an MTN wifi device, pls, what data plan will be most suitable for a light user of a Hp laptop for 30 days?

Hi, thank you for reaching out. You can enjoy the MiFi device using MTN data bundles when you dial *131*1# to view the data plans that are available. There is daily, weekly and monthly plans. Also check link to view list of MTN data bundle https://mtnonline.com/data-plan

nurez305:
@jideSM please I need your help. I was on mtn pulse and I try to bought 500 naira data, then I saw an option to select 500MB with 500 naira talk time, then I selected it and I was migrated out of mtn pulse to men xtravalue . Then I decided to migrated back to my mtn pulse and when I check my data, I could not see the data I bought again. Please what is going on, hope I have not loose my money for migrating back to my plan.

Kindly respond to me please

Hello, sorry about the data and migration experience. May I have the affected phone number so that it will be looked into.

Neimar:
I need mtn cheat jare

Y'ello Neimar, kindly be informed that we do not have cheats on the MTN network. For more information about our products and services, please visit www.mtnonline.com Thank you.

tzjaynee:


I have active data. I only experience this ish with facebook lite. But with facebook mobile, I can view photos, even when I sign on using a browser, I can also view photos

Y'ello tzjaynee, Kindly uninstall the Facebook Lite application on your device and then install the regular Facebook application. Try to login and then choose the data plan usage if prompted to choose. Please revert once you have done this.

SammyJac:
How do I migrate to MTN pulse?

Y'ello, in order to migrate into MTN Pulse tariff plan, kindly text 406 to 131 or dial *406*1#. Migration is free once within 30 days as more than one migration within the same time frame costs N100.

tzjaynee:


I have active data. I only experience this ish with facebook lite. But with facebook mobile, I can view photos, even when I sign on using a browser, I can also view photos

Kindly go to your settings, Network settings, APN settings, remove Proxy and port and save it empty, restart your phone Log Off and Login to the Facebook lite and try again.

hemjayb:
hello jide,

please does mtn offer a postpaid package that enable one to call a specific number for some stipulated minutes for a fixed price?

Hello, you can enjoy that on a CUG. Once a line is attached to a CUG it will make call to the lines on the same CUG without deductions with a monthly limit.

AdorableJosh:
Good day Jide,

Like the poster above, I've been unable to receive and make calls for a month now on my line and it's absolutely frustrating because it's my main line, I stay in Abuja and the network comes back when I get to certain parts but goes off immediately I get to my area, I'd already talked to the customer service but they've not been much of a help, I beg you I need you to help resolve this, it's doing my head in. Thanks, I can give you my number when necessary.

Hi AdorableJosh, I apologize for the netwrok experience. May I know your location and forward the affected number through e-mail message so that it will be looked into.

AndyGlobal:
Hey Jide!
Good work you are doing here.
Please I've not been able to make or receive calls in my residence for the past 3weeks.The signal is always null. I've contacted customer care several times for this and the situation is still same.
Please kindly help me out this is making me go crazy because this is my main sim.

Hi AndyGlobal, I apologize for this experience. May I know your location and forward the affected number through e-mail message so that it will be looked into.

iNCONCLUSIVE:
Oga jidesm, #1000 airtime has been cleared from this number (08105453336) which has been inactive for some time. I only discovered it today when I tried to use the SIM card. Please address and resolve this issue. Thank you.

Hello, I am sorry you had this experience. Checks done show that your line was credited with the Winback bonus offer. The Welcome back bonus is offered to customers that have not used their lines between 30 to 180 days and your line fall in that level. However, the bonus has been used and exhausted. You can also enjoy 4GB for N1000 valid for 30days. Dial *131*65# to activate.

tzjaynee:


Tried clearing data, but all I saw was cache. I'm using a tecno camon x

Kindly go to your settings, Network settings, APN settings, remove Proxy and port and save the space empty, restart your phone and try again.

funkyjms:


Yes, it's real
That's what I'm using. However, the offer is available to SIMs that have been "inactive" for a minimum period of 30 days - if I'm correct.

Modified!

Yes you are correct.

Despirado121:
I came across an mtn advert yesterday which was talking about dialing *131*65*2# and getting 1gb for just #200. I'll like to know if it's real and from mtn and also what are the things to do to be eligible for the offer if it's real. Thanks in advance

Hello Despirado121, sorry for the delayed response. Kindly note that its a winback offer and its available for customers that have not used their lines between 30 - 180 days. Dial *559*65# to confirm if your line is eligible.

donaldking10:


This is the message i was sent, yet i don't receive any 4G signal.

Yello! Your SIM and device are 4G LTE ready. Simply dial *131# to activate a data plan for superfast 4G LTE experience within LTE locations.

For more information on MTN 4G LTE, including 4G coverage location; please visit www.mtnonline.com/4g or walk in to any of our service centres nationwide.

Hello, kindly text LTE to 131 to confirm if your line is eligible for the 4G LTE 25% data bonus on all data you will activate on your line.

Yello! Please note that *555# and *888# recharge platforms will not be available on Sunday May 12 (1am-3am) and Monday May 13 (12am-3am). You can recharge using MyMTNApp, *904# and banking channels. Please bear with us. We are upgrading our systems to make things easier #JustForYou!

validpoints:
I noticed recently that Mtn beta talk now charges from main account instead of bonus, is the company now broke and wanna salvage the situation by stealing from its customers? I think they are going contrary to what the beta talk advert stipulates (which is charging from bonus credit before main account).
I just found out it isn't just Beta talk, but on all the plans.

Thank you for your post. A recent review of our tariff plans now makes it that on MTN BetaTalk plan, your first-minute call of the day will be billed from your Main Account as against your Bonus Account. You can share your complaints or enquiries with us on our thread. https://www.nairaland.com/1379574/mtn-customer-care-thread.

krattoss:
hello dear..thanks for your good works here.


Please if I buy a new 4g mtn sim, will I be eligible for the 5gig bonus 4g bonus and double data bonus on every if my subscription for 3 months?

Y'ello, thank you for your enquiry. Our 4GB data bonus is available on MTN SIM card upgrade to 4G network. If you are buying a new SIM card, you will be able to get 25% 4G network data bonus on all data plans activated for 3 months.

Please text 4G to 131 and share feedback here. You can also PM the affected phone number and device type for review. Moreso, we are sorry that 4G network coverage may not be everywhere yet, but we are surely expanding it.

Please bear with us.

donaldking10:


but i don't get 4g signal in my phone, even for the fact both my phone and sim are both 4g compatible.

tzjaynee:
Good day JideSM
I've got data but I still can't view photos / videos on facebook lite, though I can view it when I log into facebook using a browser. But I can't view it on facebook lite . Below are the error messages I get

Pls kindly assist
P. S I'm subscribed to a data bundle

Please check my reply far below for the needed steps to rectify this.

To migrate to MTN Pulse plan, please dial *406#. You could be charged N100 if you are migrating more than once in 30 days. There are many benefits on the tariff plan.


Daily Fee NGN12.50 i.e. 50secs @25k/sec
Calls to MTN Numbers (after daily fee has been spent) 11k kobo per second
Calls to other networks (after daily fee has been spent) 11k kobo per second

Add-Ons
Music plus Music streaming on MTN Music+ service @N10
Pulse Nightlife Bundles
250MB Pulse Nightlife bundle @N25.
500MB Pulse Nightlife bundle @N50.
Pulse InstaBinge Bundles
250MB InstaBinge Lite @₦100.
1GB InstaBinge Heavy @₦200.
Weekly bundle 100% data bonus on purchase of 500MB weekly bundle
Data bonus on recharge 10MB on ₦100 recharge or 20MB on ₦200 and above. ONLY on first recharge of the week

SammyJac:
How do I migrate to MTN pulse?

Thank you for contacting us here.

Kindly follow the steps below to resolve it
1. Go to phone settings
2. Select App management (this shows a list of apps on your phone)
3. Select Facebook
4. clear data(not cache) for the facebook app
5. Go back and select facebook app
6. Login afresh to view picture.

I will appreciate your feedback.

tzjaynee:


Anyone should please kindly assist

casted81:
@Jidesm & tayoccu

I just did welcome back on my Sim. Switched on my Huawei Y7 prime after 24hrs, yet there's no signal pls help.

Hello casted81, sorry about the SIM issue. May I have the affected number and state the office address you visited for checks.

Abcruz:


Hello jide!
Pls I have forgotten my puk pin and I tried calling 180 but it keeps showing me "emergency number" and it wouldn't go through. Pls I sincerely need your help. Thanks!

Hi Abcruz, I am sorry about the network issue. Kindly provide the affected number through E-mail message for assistance.

donaldking10:
is 4G now in Owerri?

Hello donaldking10, yes. 4G network is now available in Owerri. Use link below for details. http://mtncoveragelocator.com ~BN

abbeg:
JideSM pls did something happen to the servers? cos the signal is very,very weak almost everywhere and sometimes when data is on it just goes off for like 10mins straight.Then it comes on for another 5mins and rinses and repeats.Then it shows 'service provider side time out' and continues the cycle.Please this is very annoying and I can take up to 30mins just to search Nigeria's independence.In fact I've written this post twice because of bad network.
To make things worse at times my data drains very fast even without downloading.E.g. 225mb finishes in 45mins! with no downloading! And out of the 45mins the signal was strong for only 15mins.This makes me scared of buying data bundles.
Pls is there an error to be fixed cos I can't take this anymore.As for the bad network,I can understand sha.
When I see #justforyou I feel mocked.
Cos I'm not enjoying my experience at all.

Hello abbeg, I am sorry about the network challenge. May I know your location and send your phone number through E-mail message for assistance.

curryjuniour:
JideSM
I just loaded 200 recharge card on mtn line and its not there. I don't have any active data bundle.
My phone number is 09069036407.

Hello, I am sorry about the recharge card issue on your line. Checks done show that your line was rewarded with a WinBack bonus and the N200 airtime was converted to bonus on your line. The Welcome back bonus is offered to customers that have not used their lines between 30 to 180 days and your line fall in that level. You can dial *559*65# to confirm your bonus balance. ~BN