Johnjanrt:
Good day fellow citizens of the federal republic of Nairaland. The subscribers to the network with the widest connection in the suburb of Jos metropolis precisely Angwan Rukuba, are currently being faced with great difficulties trying to put to use MTN network to make or receive calls, as a result this, activities involving business are on the verge of crumbling since calls are hardly made or received, the network has enjoyed wide range of patronage before now, which makes recharge and sim cards business thrive is now declining, most are beginning to seek alternatives. Again persons living around the community are bitterly complaining and saddened by the sudden turn of affairs to the worst or negative, with many beginning to see relationship with their loved ones being shattered all because of "no network". Furthermore 'no network' has suddenly transformed into the most used phrase in Angwan Rukuba, why? because at all times when calls are received the person receiving it immediately retorts with sorry 'no network'. The the condition is so sad that is gradually becoming alarming for nothing has been done about the ugly situation in spite of several complaints being made. This very condition has lasted for more than two weeks, and at the moment there are no hopes of any improvement. However if the service providers feels okay with the state of affairs, fine but I will like to assure them that in no distant future, they should be ready to lose a wide range of of customer base. Please are there person's who can help or have ideas on what to do? Please pass across until this reaches the appropriate authorities.

Hello Johnjanrt, thank you for bringing the network issue to our notice. It will be looked into. Kindly send your number through e-mail message for assistance. Also, you can contact us through this thread for any MTN related issue on your line. https://www.nairaland.com/1379574/mtn-customer-care-thread/244#77568304

enoch701:

Hello mr Jide.
Great work you are doing here.
I also have similar issues,
I forgot my share and sell pin.
My no. 08138239635.
Thanks.

Hello enoch701, you will be contacted for the share and sell pin.

NeonDee:
MTN is a very big SCAM.

Why the f*ck will a sworn affidavit be needed to do a welcome back??

What then is the purpose of biometric capture during sim card registration??

Stu.pid!! Nonse.nse!! Mad!! Ru.bbish!!

Hi NeonDee, I understand how you feel. The reason for the Affidavit and other requirements for the SIM swap is for security reasons and the rules given by the regulatory body which is the NCC. The requirements will enable MTN confirm the true ownership of the line. The valid ID card, SIMpack or court Affidavit in case you misplaced your SIM pack and the SIM registration details is what customer is requested to come with for the welcome back of a SIM.

Mobolanley:
Good evening, please how do i go about Mtn Pay as you go sim swap, because at times, the sim is active and at times a sim error message pops up or no sim card and i think it is due to the sim
panel

Hello Mobolanley, sorry about this experience. You might need to visit any MTN office closest to you with a valid ID card, the SIM card and SIM registration details to update or upgrade the SIM to 4G SIM. It will correct the error and at the same time, receive 4GB data bonus on your line.

Cutedelly:
please I forgot my Mtn share and sell pin. kindly help me out here is my number 08063630145

Hello Cutedelly, thank you for reaching out. As discussed, kindly note that the share and sell Pin has been sent to your line. Thank you.

Mimicole:
Hi Jide,
Great work you are doing here.
Please I've been having network issues on my mtn line for days now, network just disappears for hours, can't make calls or receive, can't send SMS, can't even do my usual bank transactions on the phone. Nut funny enough when I put on my wifi the data service is seamless. I went to MTN Office and a lady checked my sim and told me it was ok after putting it in another phone and was able to make calls with it.
However, I went back home and put the sim into a new phone thinking that the old phone might be the issue, but the same network issue persists on the new phone as well.
Please what could be problem?

Hi, I am sorry about the network issue you experienced on your line. Kindly forward the affected number through E-mail message and your location for further assistance.

Simplep:
I mistakenly blocked my sim this morning, and it's requesting for PUK,i don't remember it,problem is i wasn't the one that registered the sim,my old friend did,and used her details,called customer care,they were telling me to make the girl call them so they will give her d numbers, babe hardly knows how to operate phone,i know she will not able to get through to them. Please how do i unlock my sim now?..
The lady stays very far away from me..jideSM

Hi Simplep, so sorry for the inconvenience. Since the line is registered with your friend's details, there is need to do security checks which she can only verify. If she's unable to operate a phone, Kindly advise her to visit the nearest MTN Walk-in centre.

Nancygoje:
Please what's the code to activate mtn old SIM?

Hi Nancygoje, please clarify your request. I would like to confirm if you are referring to retrieving your line.

certified1:
How much does MTN CUG cost? I will like to know more about it

Cc: JideSM

Hi certified1, MTN CUG is designed for SMEs and Corporate organisations who possess Certificate of Incorporation. A minimum number of 10 lines is required for MTN Closed User Group (CUG). You can send your mobile number and email address via PM to enable the sales support team contact you. Thank you.

megasamuel:
Good evening JideSm,Sim recently got damaged and was told I’ll have to retrieve it,the issue with that is the sim originally belongs to my brother but I’ve been using it a long time.. the MTN website says a retrieval can be done by proxy,is that true and can I use my own ID card along with a sworn affidavit ?

Hello, I apologize for the SIM issue. You might need to visit any MTN office close to you together with the person that registered the SIM, both of you will have to come with a valid ID card, SIM pack or Affidavit and SIM registration details for the welcome back. The welcome back by proxy is for customers outside the country.

Seunannointing:
Good morning Mr JideSm, I lost my phone last Thursday. I can't really explain how it happened. It must have dropped inside one of the taxi I boarded home. I tried retrieving one of the SIM inside the lost phone because I was told it's N1,000 per SIM and that I must provide a national ID card which I did. Was told it will work within 24hours which elapsed 13 hours ago. Till now, it has not worked. Am seriously not happy with this. I can provide u with necessary details if u can help. The number am retrieving is 07037892198

Hello, I am sorry about the SIM swap experience. Checks done confirmed that a welcome back has been done on the line you provided. Kindly insert the SIM into another phone to know if the SIM is active and if not active, kindly visit the office once again for update of the SIM. Apologies.

smartstone:
hello jide,can i know if this mtn data offer pack can be rolled over

Hello, all data bundle from MTN can be rolled over, apart from data bonus. Thank you.

djblue007:

*606*2*3#

I would appreciate if the mistakenly borrowed credit is retrieved. I've not touched it hitherto

Hi, I am sorry to inform you that airtime borrowed cannot be reversed.Its like when you make a recharge via VTU or logical card and wants to return the PIN back to the paper. You can use and when you recharge it will be taken back to offset the bill.

johnkay1:
I couldn't check my balance *556#.

Hello Johnkay1, I am sorry about this. Kindly share error message you got when you tried checking your balance. Meanwhile, there was an issue of checking airtime balance which has been resolved. Kindly restart your phone and try again.

Hawkeye:
@JideSM Hi... Got a shocker today from an MTN office where I went to retrieve my lost sim... and was told I had to get affidavit... I just smiled and walked away... what then is the use of the bio-metrics captured some time ago.... I retrieved my glo line in less than 10 mins after entering their office... same today...

Hello Hawkeye, I apologize for this. The new requirements as provided by NCC is that for any SIM swap to be carried out on a line, the customer must provide a valid ID card, SIM pack or Affidavit, SIM registration details for the welcome back to be done. Its a new rule by NCC.

efechris:


But I can't put my data on display in a public forum. Any way I can do it privately

You can send your phone number through e-mail message so that you will be contacted.

efechris:
@ jidesm, pls how can I retrieve my lost share and sell pin.

Hello efechris, you will be able to get a new share and sell pin if all the information below will be provided.
Phone number
Full name
Date of birth
Address
Tariff plan
Year of SIM activation
Number at the back of the SIM Or PUK number
date of last recharge and amount.
State of Origin
Type of device
Mothers Maiden Name.

I await your response.

djblue007:
Good evening, Mr Jide! Pls there is a guy here on nairaland giving people code to get Free 500MB. People including me on dailing the code got a credit advance of the highest value they could be borrowed by MTN. I got 1000NGN which I don't need. Pls is there away of paying it off without using it because I don't have the need for it?

Hello, thank you for bringing this to our notice. May I have the code you were given or you dialed so as to advice accordingly.

Thomanad:
Good morning Jide....
please how can i get a MTN CUG lines for me and my fiancee.
Pls i need info ASAP. thanks in advance

Hi, thank you for your message. MTN CUG service is meant for registered companies or groups that can accommodate up to 10 people or staffs. You and your spouse alone cannot get the service. Apologies.

encryptjay:

Good evening JideSM, I've got a SIM I've been using for like 3 years now but it wasn't registered with my details but my sister's. Is it possible to go to any of your offices and do a form of registration to make the SIM mine?
People are familiar with the number and I don't want to get another number.

Hi, thank you for getting in touch. The SIM registration update will be possible if you and your sister can visit the office with your ID cards, SIM pack and SIM registration details so as to update the information on the line to yours. Thank you.

KKDUBEM:
Good evening JideSM, I can't access my sim card, since this morning , when I called my number from another phone , MTN kept saying, Switched Off. Please kindly help me fix this. My phone number is 07063153270

Hello KKDUBEM, I am sorry for this experience. Kindly insert your SIM into another phone, try calling it again to confirm if the error message will read the same and let's have feedback. Thank you.

247Dior:
PLease how do i deactivate CUG on my line?
Someone activated in on my line but i want to deactivate it
Help

Hello, you might need to visit any MTN office close to you for further assistance. You also need to contact the Telecom Master in charge on the CUG for the process to be taken.

rayjox:

My area alagbado near AIT

Hello rayjox, I am sorry about the network experience. May I have the affected number and how long you have experienced the network issue on your line for assistance.

Virginsince1997:
JideSM I misplaced my MTN sim , I don't have a sim pack , and all I have is an nysc ID card

We are sorry about the misplacement. You may need a sworn affidavit in place of the SIM pack. Also and preferably, you will need a valid ID card issued by the Federal Government - Voters Card, National ID Card, Driver's License, International Passport. It costs N100 to get our Welcome Back Pack. Kindly visit any of our offices for assistance.

Y'ello Mejai, thank you for your inquiry. Please note that our team in charge of mast location have a guide on what to follow on acquiring the location that may be preferred.

mejai:
do u guys still erect mast on selected location/land? I have available secured land at awka, anambra. The area has been notorious for poor network.

Diseye29:
Please how can I use MTN free 20 mb Facebook data to download or open Google and to browse through other sites

The 20MB is for accessing Facebook only, not for google or any other website.

seunfly:


My bank told me they are still working on it, but my wife told me she talk to mtn customer care b4 her owner similar issue resolved. kindly assist in any way. You may also give me your email address to send you my details.

Kindly make a complaint on twitter to @MTN180 there are details that will be requested privately to aid resolution. I will not be able to request for such information via this medium. I assure you that they will attend to you and resolve it quickly.

derojucom:
Hello JideSM,
I am currently in Canada and want to retrieve my MTN line. How do i go about this without being present in NIgeria. Thank you.

Good afternoon Derojucom, to retrieve your line when roaming, send an email to this email add customercare3@mtn.com and they will send a feedback on the requirements and documents for a proxy swap. You can check this image too

rubi96:
Good morning, I paid for mtn hynet, two weeks ago so that it can automatically reactivate after expiration. Now my subscription has expired and I just noticed that the money I paid was not reflected on the account. How do I get my money or subscription back?

Hi Rubi, sorry this happened, kindly call 216 or send an email to escustomer.service@mtn.com and these channels will investigate and resolve your issue

seunfly:


Good evening sir, pls I recharged my line through my first bank mobile apps like I normally do, i did not receive any credit. I recharged 1000 and 500 naira respectively with out any credit.
My phone no is 08169290786 and the recharge reference are NGN1,000.00 On 25-JAN-2019 17:04:09 By AIRTIME/140486373791/08169290786/MTN.

NGN500.00 On 25-JAN-2019 17:20:31 By AIRTIME/140486375592/08169290786/MTN.

I v sent mail to first bank and they claimed the will resolve it but this is one week now.
Kindly do something sir.

Hi Seun, seeing you have contacted your bank about it, have you contacted them about a feedback on the issue? I will see how i can assist from here also, but will need your account details, if you dont feel comfortable sending it here, you can check them on twitter via @MTN180 which is their official twitter handle or Facebook via MTN Nigeria and they will attend to you.

Sledge007:
Good morning, pls my mtn has refused to roam . Kindly assist. I am currently in the US

Hi Sledge007. Apologies for the inconveniences experienced. You can do a manual search on your device and latch on to our referred network in US AT&T.

6ixT8:
Hello Mr jidesm. This is the third time your service have being fradulently deducting money form my account unauthorize.

The first is when I bought airtime from my bank account, I was debited and nothing reflect in my phone.

Secondly, I loaded #200 voucher and hand how #100 was miraculously debit is what I can't fathom.
All this activities I was inundated to complain.

And today that I load #500 in a bid to subscribe. I was told that that the airtime in my account is insufficient. When I checked #250 is what remained. How the Money disappeared is what I don't know. Pls help check into it asap! I don't have the strength to log into my Twitter to rant. My nunm

Hi 6ixT8. Apologies for the inconveniences experienced. Kindly provide the affected phone number via emal message for checks.