6ixT8:
Hello Mr jidesm. This is the third time your service have being fradulently deducting money form my account unauthorize.

The first is when I bought airtime from my bank account, I was debited and nothing reflect in my phone.

Secondly, I loaded #200 voucher and hand how #100 was miraculously debit is what I can't fathom.
All this activities I was inundated to complain.

And today that I load #500 in a bid to subscribe. I was told that that the airtime in my account is insufficient. When I checked #250 is what remained. How the Money disappeared is what I don't know. Pls help check into it asap! I don't have the strength to log into my Twitter to rant. My nunm

Hi 6ixT8. Apologies for the inconveniences experienced. Kindly provide the affected phone number via email message for checks.

mhd5757:
yeturday I bought internet data of 1gb on my 9 mobile network, and they sent me a text saying that my purchase was successful. I did not even use much to of the data, I only used a few hundred MBs and now they are telling me I have only 500mb left. I couldnt believe my eyes so I typed in the code no to check my data balance then it said I had only 358mb left.

What could be the problem?

Hi mhd5757, i can only help you with issues related to MTN's network, you can contact the customer care of 9mobile for help.

annoy1:
how do I transfer mb from 1 sim 2 another

The transfer of data bundles is not allowed at the moment, only customers with SME data bundle can share their data plans

omolomolarinero:
Customer care, pls how do I go about Mtn cug lines. I need it for a group of 3

Good morning, a CUG must consists of 10lines and more. You will be unable to get a CUG for 3 lines only.

Juliusceezr:
Pls How do I subscribe for betatalk #50 for 50 MB with talk time bonus.

Hi Julius, there is no such products. The products they have is 50MB for N100 which is valid for 24hrs only. The activation code is *104#

buklarbest:


please reply nah

CC Jidesm

Hi, sorry for replying late, please confirm if you can make calls effectively currently.

aklid:
pls i am having a dya with over 10000 naira insid hope it cnt affect my dya account as i am updating the sim name 2?

Y'ello Aklid, thank you for your reaching us. This should not be an issue. Please ensure you have a valid means of identification.

Y'ello, thank you for your inquiry. Please note that you will need a minimum of 10 lines to request for MTN CUG service.

omolomolarinero:
Customer care, pls how do I go about Mtn cug lines. I need it for a group of 3

Buchika:
Hello Jidesm, at Nkwo Nnewi Spare Parts Market Anambra state, mtn service is zero, I mean zero, one cannot browse or make call with mtn line, for over a year now it has persisted, we have complained to Mtn Nnewi office, they said it is a fault from Mtn end, they promised to rectify it but up till now, nothing was done and it is even getting worse by the day. Jide can you in anyway look into the issue. Thanks

Hi Buchika. Apologies for the inconveniences experienced. Kindly provide the affected phone number via email message to aid assistance.

aklid:
hello jidesm.please how will i go about updating my sim details if i dnt have the sim pack

Hi aklid. You will require a court affidavit in the absence of your sim pack.

maidaboi:
I can't recharge my mtn since yesterday what should I do

Hi maidaboi. I am sorry for the inability to recharge your line. Kindly state the error message received when you try to recharge your line also provide the affected phone number via email message for checks.

annoy1:
plz can u tell me how to transfer mb from 1 Mtn sim 2 d other

Hi annoy1 I am sorry, data transfer is no longer allowed but you can only share data from our SME bundles. Please visit mtnbusiness.com.ng/sme/datashare for details on MTN SME Data Share. We also have the MTN data gifting service which you can use, please dial *131*7# to get started.

unique545:
please sir I want to register my sim with my correct detail the person that bought it register it with his details

Hi unique545. Kindly visit the nearest MTN office close to you with a valid ID card and the sim pack to update the sim information.

Nonso37:
jide pls is there anyway I can get a number that have not used in 4 years back because I need a code to be sent there

Hi Nonso37. Kindly note that the sim dormancy period for a line is 365 days after which the line will be disconnected and recycled. However you can provide the affected number via email message for checks.

Redxy:
I dont receive any Megabytes when I recharge on my sim though am on MTN pulse

Hi Redxy. Kindly note that data Bonus On Recharge for MTN pulse gives 10MB for N100 recharge and 20MB for N200 or more on your first recharge of the week. However, kindly provide the affected phone number via the email message for checks.

Magnifico2000:
Please house. I got a prompt to dial *131*103# to et 2.5G for #1000. But ever since I have been trying it, it hasn't worked. Please help me.

Hi Magnifico2000. apologies for the inconveniences experienced. Kindly provide the affected phone number and the error message received via email message.

Ccanyanwu:
Please what is the tariff plan with the cheapest call rate?

Kindly find below the list and details of our tariff plan from which you can make a choice:

MTN Pulse is prepaid tariff plan that allows customers make Voice calls for the First 50 secs of the day @ 25k/sec
After the first 50secs of the day(Accumulated spend on calls reaches N12.50k) call rate drops to 11k/sec
MTN Pulse Weekly Bundle 500MB Main data + 500MB Bonus @N500 by sending 103 to 131. You can check your bundle balance sending 2 to 131 or by dialing *131*4# and bonus by dialing *559*63#
MTN Nightlife Bundle: 250MB @N25, Send Nt1 to 131 and 500MB @N50, send Nt2 to 131 131 or by dialing *406*2# or by dialing *406# and following the prompt. The MTN Nightlife Bundle can be used between 12am - 5am and you can subscribe for multiple plans to a total of 500mb.
Special Instagram bundles:
Instabinge Heavy bundle : 1GB @ N200, send INSTD2 to 131 to activate. Send RINSTD2 to 131 to opt in for auto renewal and NOINSTD2 to 131 to cancel autorenewal Validity period is 1 day
Instabinge Lite bundle : 250MB @ N100, send INSTD1 to 131 to activate. Send RINSTD1 to 131 to opt in for auto renewal and NOINSTD1 to 131 to cancel autorenewal. Validity period is 1 day
Data Bonus On Recharge: 10MB for N100 recharge and 20MB for N200 or more on your first recharge of the week.
SMS to all local Networks in Nigeria will cost you N4.
Music streaming on Music+ at N10/day
Dial *406*1# or text 406 to 131 to migrate.

MTN BetaTalk is prepaid tariff plan that rewards customers with 150% airtime bonus on every recharge below N100 and 250% airtime bonus on recharges from N100 and above. National calls will be charged at the rate of N25.20/minute (42k/sec) from the customer's main account and N27/minute (45k/sec) from the bonus account. Simply dial *123*2*1#to migrate or BT to 131.
To check your main account and bonus balances by dialing the USSD code *556#, The airtime bonus is valid for 7 days. Also you can view bonus history by dialing *559*43#
SMS to all local Networks in Nigeria will cost you N4.

MTN Xtraspecial is a prepaid tariff plan that allows you enjoy a flat rate of 15kobo/sec for calls to all local Networks in Nigeria and to some selected international destinations from the very first second. Dial *408*1# or text 408 to 131 to migrate.
SMS to all local Networks in Nigeria will cost you N4.
To view eligible countries, kindly dial *408*2#
You will be entitled to 50% data bonus on activation on 2.5GB Monthly data plan( i.e. You receive a total of 4.75GB on the 2.5GB data Plan, 2.5GB + 1.25GB is usable anytime of the day, while the bonus 1GB is accessible between 1am-7am)
*Selected International Destinations: Canada, China, Germany, India, Ireland, Malaysia, South Africa, United Kingdom, United States, Sweden, South Korea, Israel, Hong Kong, Romania, Denmark, Cyprus, Malta, Luxembourg

MTN Xtravalue tariff Plan is a plan that rewards you airtime for National SMS & calls, International calls to selected destinations and volumes of data for browsing after subscribing to xtraValue bundle plan.
The XtraValue bundle is divided into XtraTalk (this bundle gives you more airtime than data) and XtraData (this bundle gives you more data than airtime). You can purchase any XtraValue bundles by dialing *131*2#. Once you exhaust your bundle and you do not renew it, your calls, SMS or data will be deducted from your main account at the tariff plan rate(National calls will be charged at 20k/sec, standard International call rate and National SMS at N4).
For billing rate on each of the bundles, kindly visit link below.
http://www.mtnonline.com/xtravalue/faqs

MTN BizPlus is a prepaid tariff plan that allows you make calls at 11K/sec to all network after a daily access charge of N5 on the first call.
SMS to all local Networks in Nigeria will cost you N4.
To enjoy the service, MTN subscribers simply need to migrate to the Biz Plus service class by dialing *460*1# or by sending SMS 460 to 131.
You are allowed to choose only one destination to call at any one time from the 14 preferred countries (Canada, China, France, Germany, India, Italy, Lebanon, Malaysia, Netherlands, Saudi Arabia, South Africa, Spain, UK & USA).
You will type ADD SELECT ‘country’ in an SMS and send to 131 to choose your preferred country.
You can dial *460*2# to access bundles( voice, sms or data) and select any bundle of choice or send the appropriate number via SMS short code number to enjoy your preferred service.
You can send 2s to 131 to get information on his/her bundle balance.
Beneficiary of voice or data share can check his/her balance by sending ‘2v’ to 131 for voice balance or by sending ‘2d’ to 131 for data balance.
You will enjoy discounted rates for international calls.
For SME Dial *461#
1. SME Data Bundles
2. Buy SME Data Share
3. Check balance
4. Register SME Data
5. PIN Reset
6. Share SME
7. Check Share Balance

mhd5757:
yeturday I bought internet data of 1gb on my 9 mobile network, and they sent me a text saying that my purchase was successful. I did not even use much to of the data, I only used a few hundred MBs and now they are telling me I have only 500mb left. I couldnt believe my eyes so I typed in the code no to check my data balance then it said I had only 358mb left.

What could be the problem?

Hi mhd5757. This is MTN Customer Care thread where issues relating to MTN is attended to. Thank you

ManBeast:
My line is deducted of airtime while browsing even when I have data. With or without data, I don't want my raw cash being taken away. Please.


The line 07067288477.


Thanks.

Hello ManBeast, sorry for the inconvenience. Checks made show that you were only charged from your data for internet activities, Calls from a call bonus you were offered.
Please note. Your airtime will not be deducted for internet activities when you have an active data bundle, except when you have a bonus. It will be charged first before deductions from your main account.

MariamAlheri:
I discovered this morning that I'm unable to browse with my MTN SIM anymore, even when I still have data, and the data on my phone is ON. Phone is itel. I've been browsing with it since last month until today. I've switched data off and on several times but still yet, nothing. Please help. Thank you.

Hi MariamAlheri, sorry for the inconvenience. Kindly forward the affected number through email message for checks and assistance.

Segeshow:
. Festac town

Hello Segeshow, you can visit MTN office at Maritime House, Berger Cement b/stop. Apapa. Or Community 1B, 72,By 23 Road, Festac Town, Lagos to get the Nano SIM upgrade.

Pet1620:


Don't bother anymore. I ccalled customer care and they resolved the issue.

Okay. i'm glad that the issue has been resolved. Sorry for the delayed response.

ClassyJay:
Hello Sir,i mistakenly blocked my mom's mtn line.Someone directed me to you and said you can assist me in getting the PUK NO of the line.The Number is 08104997055,I'm awaiting your response

Hello ClassyJay, I apologize for the blocked SIM.
kindly provide the following details for assistance.
• Full name used in registration
• Year of Activation
• Date of Birth
• Tariff Plan
• Number at the back of the SIM
• Last Recharge Amount
• Last Recharge date
• Account Balance
• Residential Address
• Mother’s Maiden Name
• Frequently dialed numbers
• Last number called
• Last data bundle activated
• Type of phone/device
• Active VAS on the line
Also, provide a number she can be contacted with for assistance on the PUK code.

blingxx:


Pls forward your email to me

Simply follow and you will be able to send me your request via my email. Thank you

asuustrike1:

Mr Jide kindly send your customer care email I need to lay a complain. I just got an info that those on MTN zone weren't migrated why would Xtra pro customers be migrated?

Hello, you can send the email to customercare3@mtn.com you will be responded to.

LORDSKULL:
Please I need to migrate to MTNZONE but trying this code *135*1# not responding...my number for the migration is 08168803789. Please kindly assist me or do it by the help customer care service here.

Y`ello LORDSKULL, kindly note that MTN Zone tariff plan is no longer available for migration. Simply dial *123*2# to view the available tariff plan on MTN.

Krak:


I just upgraded my mtn sim to 4G and I was given 4GB to use within 7 days. The problem is that the 4G data given to me is not browsing, I currently have to subscribe for a 1 day plan before I could come online.

Note that 4G network is not yet in my area. And when are you going to roll out 4G nationwide, it is long over due.

Hello, the 4GB data bonus given to your line can be used in a 4G enabled location, 4G enabled device and 4G SIM. Apart from this, you might not be able to use the data bonus. On the 4G LTE upgrade, efforts are ongoing to ensure 4G network reaches across nationwide.

cutechioma1:
Dear Customer, you have insufficient airtime to Renew your bundle. Please recharge now to renew your bundle. Thank you!
Pls how do I deactivate this bundle. It shows up whenever I put on my data. I'm tired of deleting and I can't even remember the particular bundle I activated. Help me.

Hello cutechioma1, this is not a good one, I am sorry about this. Kindly forward your number via email-message for checks and assistance.

Segeshow:
I'm in lagos,i have been trying to swap my microsim to nano sim but for some strange reason all MTN offices claim not to have.

Hello segeshow, sorry to hear you experienced this. May I know your location and the office address you visited for further attention?

Pet1620:
So, no responses to my issue up there abi?

Hi, you have been responded to. sorry for the delayed response.

blingxx:
Hello. Pls why did you guys block my sim card .. my friend said it because I was subscribing with 200naira for 1gb(which is meant for eligible Sims) why are you so wicked ?

Hello blingxx, I am sorry that you feel this way. Kindly confirm if the line was blocked from making calls? Simply forward your number through E-mail message for checks on it.

Pet1620:
Why is it difficult to deactivate this on my two Sims? Have tried every means to deactivate it. But it has turn to something else as it kept displaying and coming to my message box at the same time, every 2 minutes intervals. Please do something about it for me. These are the numbers 08105511629, 08136547422.

Yello! You have exhausted your Plan and temporarily suspended. Click http:///1Mv9Y7B to buy another bundle or text RESET to 131 to browse ¡ 1kobo/KB.

Hello, I apologize for this experience. Kindly note that both lines is on MTN Mpulse plan and no active auto renewal service currently on it. Let me know if you experience more of the issue on your line.