Neile:
Hi. Apologies for the delayed response. Send an email to lagosniv@state.gov. Then follow it up with a call to this number +23412278955. They will help you escalate as well.

Thanks a lot

Neile:
Just to provide feedback on my dropbox experience. I initially submitted my passport for dropbox on the 9th of May (just before it was cancelled). However, I had to retrieve my passport on 31st May to make 2 trips to Europe in June and July. When I returned at the end of July, I sent an email to the embassy asking what I should do. I immediately got a response to resubmit my passport which I did on July 30. I received a mail on August 14 to pick up my passport which I did yesterday and my visa was issued. Seems my retrieval and trips helped accelerate my visa issuance. I also did not use my last US visa in the 2 years (my last US trip was 3 years ago) despite traveling at least 4 times every year.

Hello Neile, pls could you kindly share the email address you wrote to?
I’m in a similar situation and would like to send them a mail ASAP. Please help a sister. Thanks