Ikeja, Lagos

Vacancy- Sales Manager
Location- Mainland Ikeja

An IT Solution Company located on Lagos mainland is currently looking to hire Sales Manager. This company is into Business process Outsourcing and sale of Customer engagement solutions

Role Overview:
The Sales Manager will be responsible for managing all sales opportunity from sales pursuit to close, using deep sales process and offering expertise. Will develop relationships with key buyers and decision- makers at new and/or existing clients; protect and grow the business. Overall, candidate must be passionate about creating a value for your customers, which ultimately leads to profitability.

Requirement:
Valid Experience in contact center operations or IT solutions (for not less than 2 years) is a must. 1st degree in any discipline but MBA will be an added advantage, great remuneration. Only qualified candidates should send Cv and cover letter to recruitment@outcess.com or click link to apply https://forms.gle/qYvsX3o5qmJZ1M1YA

A Business Process Outsourcing and IT Solutions Company located on Lagos mainland is seeking to recruit experienced MIS/WFM (Management information System and Workforce Management to work closely with other team members through a range of tasks to develop extensive Management Information Systems (MIS), Workforce Management, project management, database management, capacity planning, forecasting and resource tracking in the Call Centre. This company is into Business process Outsourcing, sale of Customer engagement solutions, Business productivity solutions and cloud solution services.

Position Title: Team Lead, MIS/WFM

Job Type: Full Time

Salary Range: ₦120,000 - ₦150,000

Location: Opebi Ikeja, Lagos

Responsibilities:
• Develop Contact Center operational strategies by conducting needs assessments, performance reviews, capacity planning and cost benefit analyses, identifying and evaluating state of the art technologies such as Aspect and Ameyo.
• Maintaining and improving Contact Centre operations by monitoring system performance, identifying and resolving problems, preparing and completing action plans, system audits and analysis.
• Preparing Contact Centre performance reports by collecting, analyzing and summarizing data and trends while sharing data with Call Centre Operations (CCOp) team.
• Developing resource models for CCOp for effective planning of hiring & training timelines, with the aim to optimize service delivery performance; provide critical input with regards to annual planning process while providing recommendations for viable & innovative staffing plans.
• Call volume forecasting, resource tracking and work scheduling for all Contact Center employee.
• Generation of real-time and historical reports to monitor various parameters so as to ascertain service level achievement and monitor company growth; daily, weekly, monthly and quarterly business review reporting & presentations
• Manage people by ensuring staff understand the context of their role in relation to the department, have performance reviews and appraisals, have their training and development needs assessed and actioned, have the resources they require to perform their work, and enjoy positive levels of employee morale
Skills Set
• Integrity , Honest and trustworthy
• Great communicate skills, verbally and in writing
• Managerial skills
• Excellent Analytical Skills
• Team work spirit
• Decision making
• Knowledge of computer, MSOffice standard packages.

Qualifications
• Minimum HND in any discipline
• Minimum of 2 years relevant experience in a BPO/Contact Centre Space.
• Minimum of 1 year of experience as MIS/WFM in a BPO/Contact Centre Space

Interested applicants should send Cvs to recruitment@outcess.com using the job title as mail subject.

Job Title: CUSTOMER SERVICE REPRESENTATIVE (INBOUND & OUTBOUND CALL CENTRE AGENT)
Location: OPEBI, IKEJA
Job Type: Full Time
Company: OUTCESS SOLUTIONS
Salary: 50k

RESPONSIBILITIES

· Answers phone and responds to customer requests.
· Upsell/Sell product and services, place custom orders in computer system.
. Provide customers with product and service information.
. Transfer customer calls to appropriate staff (as and when asked for)
· Identity, research, and resolve customer issues using computer systems and applications
· Follow up on customer inquiries, if not immediately resolved.
· Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

· HND/Bachelor’s degree in Mass Communication or other related fields.
. Candidate must have completed NYSC
· Candidate must be within the age bracket 23 - 30years
· Relevant experience (6months – 1year) in Customer Service is an advantage.
· Strong phone contact handling skills and active listening.
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Excellent written and verbal communication skills.
. Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba

Clink link to apply https://forms.gle/X5iasxjLMib54XBVA

Job Title: CUSTOMER SERVICE REPRESENTATIVE (INBOUND & OUTBOUND AGENT)
Location: OPEBI, IKEJA
Job Type: Full Time
Company: OUTCESS SOLUTIONS
Salary: 50k

RESPONSIBILITIES

· Answers phone and responds to customer requests.
· Upsell/Sell product and services, place custom orders in computer system.
. Provide customers with product and service information.
. Transfer customer calls to appropriate staff (as and when asked for)
· Identity, research, and resolve customer issues using computer systems and applications
· Follow up on customer inquiries, if not immediately resolved.
· Recognize, document and alert the supervisor of trends in customer calls.

REQUIREMENTS

· HND/Bachelor’s degree in Mass Communication or other related fields.
. Candidate must have completed NYSC
· Candidate must be within the age bracket 23 - 30years
· Relevant experience (6months – 1year) in Customer Service is an advantage.
· Strong phone contact handling skills and active listening.
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Excellent communication and presentation skills
· Ability to multi-task, prioritize, and manage time effectively
· Excellent written and verbal communication skills.
. Language skills. Must speak fluent English and at least one of the 3 major Nigerian Languages – Hausa, Igbo, Yoruba

Kindly clink link to apply https://forms.gle/X5iasxjLMib54XBVA