Job Summary:
Ideal candidates will be responsible for the following:
• Initiating and/or implementing corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
• Acting as a liaison between our company and the customers, assisting with complaints on Billing errors, Power supply, account questions etc.

Job Responsibilities:
• To resolve problems that arise from poor service delivery to our customers by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution
• Maintains customer records by updating account information.
• To ensure customer complaints are handled in compliance with the company's guidelines and policies.
• Resolve customer complaints via telephone, electronically or face to face.
• Ensure and provide quality service to both internal and external customers.
• Interact with customers to provide and process information in response to inquiries, concerns and requests about our product and services.


Requirements;
Required Experience: Minimum of 2-4years increasingly responsible (Customer relationship) experience.
• Bachelor Degree, Diploma (Minimum).
• Knowledge of Administrative and clerical procedures and systems such as word processing, managing files and records etc.
• Knowledge of customer service principles and practice.
• Knowledge of relevant computer application).
Application Deadline: 19th February 2015
How to Apply: Eligible candidate should forward his/her their CV to ozklinhr@yahoo.com

Job Title: Management Accountant
Location: Nigeria

Job Description:
• Do you have unrivaled management accountant skills within a retail environment?
• Do you have strong commercial acumen?
• Is analysis and problem solving your passion?
• Do you get excited talking about the numbers and detail?
• Do you know your way around MS Excel, ERP softwares?
• Do you thrive on providing the business with reliable reporting and process improvement?
• Do you have excellent planning and communication skills and experience working with multiple stakeholders?
• We are seeking an exceptional Management Accountant for our Finance Group, for the timely and accurate preparation, review and analysis of financial data.
• Your ability to hit the ground running, and get the job done each month should be second to none. You’ll work across the full business, gaining exceptional commercial acumen in your role. We've got some challenging projects coming up, so we’re looking for someone with a genuine passion for analyzing our business.

Key elements of the role:
• Partnership with all functions in the business in all financial activities
• Be the business “Go-to” person for finance reporting and month end information
• Presenting financial information to the Management team
• Providing insightful commentary on performance vs. forecast, prior year and budget
• Ownership of Month end reporting
• Work with and interpret financial models, analyse retail metrics and provide recommendations
• Forecasting and budgeting
Job Requirements
Desired Skills and Experience:
• The ingredients you need to be extraordinary in this role:
• Bachelor’s degree or Higher National Diploma in Accounting with 2 years minimum experience in a structured organisation, 1 year of which must be in a managerial capacity
• Experience in a fast growing company or in the retail or fast food industry is an advantage
• Professional membership of ACA/ACCA is an added advantage
• Impressive Excel skills
• Proven presentation skills to both finance and non-finance individuals
• Passion for working with the business to achieve key goals
• A critical thinker with high attention to detail
Closing Date
12th February 2015
Application Mode
Interested candidate should forward his/her CV to ozklinhr@yahoo.com

Factory Operations Manager
A manufacturing firm seeks qualified candidates to fill this role

Responsibilities:
• Plan, organize, direct, control and coordinate all Production activities,
• Plan, organize, direct, control and coordinate the factory activities, or as instructed by Production Head
• Maintain operational efficiency by establishing and enforcing organization standards
• Champion the articulation and development of the Production strategy and ensure alignment with the corporate strategies, business goals and objectives
• Provide overall guidance, leadership support and strategic direction in the execution of the factory functions and activities.
• Ensure timely, high quality and cost effective production is maintained always.
• Liaise with relevant departments in ensuring that all logistics, materials and other requirements are available for production.
• Ensure smooth operation of all equipment for smooth running of the factory.
• Monitor service standards and ensure strict adherence to quality control standards.
• Create and revise systems and procedures for operating practices, record-keeping systems, control and personnel requirements
• Maintain safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources
• Assign detailed responsibilities to subordinates and supervise them to ensure timely delivery of high quality results
• Motivate, guide and ensure knowledge transfer and capacity building in all factory workers
• Identify areas of improvements/changes and recommend new processes and improvements to existing systems.
• Prepare/compile agreed periodic activity and performance reports for the attention of the Branch Manager

Qualifications and Requirement
• Must be experienced in Factory Operations Management
• Should possess essential Management skills, such as Leadership and Team Building
• Must possess Conflict Resolution, Effective presentation and report writing skills
• High energy with hands-on approach to responsibilities

MODE OF APPLICATION:
Eligible candidates should send their CV to ozklinhr@yahoo.com on or
before 15th of January 2015.