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Two days ago, Sunday 5th September, my sister, her 4 friends and 4 other customers were robbed at an eatery in Ogunlana Drive Surulere.

Time of the day 2pm!
Most people, just like her were coming from church and having a good time at the good time at an eatery.

The three criminals walked in, one at a time, hey hey, surrounded everybody and took all their phones. They went inside the inner room, took laptops and some money and left. They injured some people. My sister was unlucky, her bag was on top of the table, one just casually grabbed it and walked out. No gun shots.

They took all their phones. Then my sister's bag had, two phones, 3 ATM cards money, ID cards, driver's licence etc.

After the theives, for most of them, their first time encounters, they sat there, traumatised, crying, panicky, confused etc.

They called the police, it took till 5:30pm before the police arrived, the resturant replayed CCTV, they guys faces were seen, some other abrakadabra and told they were told to come back to station for statement the next day (Monday).

Monday morning first, she went to GTB and she was informed that the criminals took a loan of 500k from her account because it was her salary account.

Unbelieveable, right? YES!

OKPETU!!!

that is why all my sims have password, these criminals are just clever, no one would trust you that you were robbed. They will be caught soon

Facts:
The eatery did not have a guard on duty that day. The pharmary beside the eatery had a guard. From the CCTV replay, the first criminal signalled the pharmacy guard “calm down”, before they entered the resturant.

My sister did not write her PIN anywhere or on any things or revealed it to anyone. Her phone had a face-recognition lock, a finger print lock, a code lock. How they managed to access her phone is still a mystery.

GTB salary loan hmmm, that one weak me sef. I don't understand but my cousin told her that it takes less than 5mins to be granted.

The theives cashed the monies at POS points in Orile, Apapa locations etc.

In fact, there are things that are still mystery to us.

MTN: She called the MTN customer care service to block her SIM and after explaning the incidence the responser said “Madam, I would like to help you block your line o, but I'm sorry, my supervisor is not on duty now”

There are many things to say o, many anyhowness in Nigeria but I'll wait and read from you guys first.

Thanks

Update:
Thank you all for your helpful comments.
Please how can one password their SIM?

chai see wahala

flyca:
MTN: She called the MTN customer care service to block her SIM and after explaning the incidence the responser said “Madam, I would like to help you block your line o, but I'm sorry, my supervisor is not on duty now”

There are many things to say o, many anyhowness in Nigeria but I'll wait and read from you guys first.

Thanks

@bold,so what is the job of the customer service staff? To just answer calls?

It's what these criminals do now. If they don't see cash in your account, they take a loan and withdraw the money.

Next time try this when you are such situation

One phone having face recognition, finger print and code lock. I won't say anything.

Imustnottalk:
Next time try this when you are such situation

You've done more than talking!!!

flyca:
Facts:
The eatery did not have a guard on duty that day. The pharmary beside the eatery had a guard. From the CCTV replay, the first criminal signalled the pharmacy guard “calm down”, before they entered the resturant.

My sister did not write her PIN anywhere or on any things or revealed it to anyone. Her phone had a face-recognition lock, a finger print lock, a code lock. How they managed to access her phone is still a mystery.

GTB salary loan hmmm, that one weak me sef. I don't understand but my cousin told her that it takes less than 5mins to be granted.

The theives cashed the monies at POS points in Orile, Apapa locations etc.

In fact, there are things that are still mystery to us.

you can request salary loans via ussd. Sim was inserted in a different device

flyca:
Facts:
The eatery did not have a guard on duty that day. The pharmary beside the eatery had a guard. From the CCTV replay, the first criminal signalled the pharmacy guard “calm down”, before they entered the resturant.

My sister did not write her PIN anywhere or on any things or revealed it to anyone. Her phone had a face-recognition lock, a finger print lock, a code lock. How they managed to access her phone is still a mystery.

GTB salary loan hmmm, that one weak me sef. I don't understand but my cousin told her that it takes less than 5mins to be granted.

The theives cashed the monies at POS points in Orile, Apapa locations etc.

In fact, there are things that are still mystery to us.

The world we live in now.. it is easy to crack/hack codes and stuff

Plus.. this criminals work hand in hand with bank officials.. some are even former bank staffs..

You have a footage that has captured the face of a criminal but the police can't use that picture to run a face recognition..

Worst come to worst.. they print the picture and put on their social media handle, telling the public to find the criminal..

Damn..

This is serious

Terrible

Our Nigerian banks don't have good security firewalls,

Police use leg, na why them no quick come...

Please OP I can't understand how these happened

flyca:
Facts:
The eatery did not have a guard on duty that day. The pharmary beside the eatery had a guard. From the CCTV replay, the first criminal signalled the pharmacy guard “calm down”, before they entered the resturant.

My sister did not write her PIN anywhere or on any things or revealed it to anyone. Her phone had a face-recognition lock, a finger print lock, a code lock. How they managed to access her phone is still a mystery.

GTB salary loan hmmm, that one weak me sef. I don't understand but my cousin told her that it takes less than 5mins to be granted.

The theives cashed the monies at POS points in Orile, Apapa locations etc.

In fact, there are things that are still mystery to us.

Are you sure you're telling us the truth?

omo

Always use a SIM PIN.

flyca:
MTN: She called the MTN customer care service to block her SIM and after explaning the incidence the responser said “Madam, I would like to help you block your line o, but I'm sorry, my supervisor is not on duty now”

There are many things to say o, many anyhowness in Nigeria but I'll wait and read from you guys first.

Thanks

Very unfortunate.

But may I ask if she truly called MTN customer care. I know that in such unfortunate circumstances the customer is asked to answer two questions just to prove that he/she is the owner of the said line. Once the questions are answered, the line in blocked instantly. That must happen while the customer care agents are on duty. I doubt it that a customer care agent would say the supervisor is not on duty. A lot of customer care agents even work from their homes.

In all, everyone should have SIM pin aside from phone lock for safety reasons.

As for the police, I seriously doubt if they can do anything about the situation. First they will reap you off by asking you to bring money for a entry and police report. Next they will ask you to bring 40k for tracking “a small phone” and 60K for tracking “ a big phone”. With no such money victims leave dejected.

Since they got them on CCTV, they will definitely get them.
Sorry about ur sister's lost.

.... naaaa waaa

ALWAYS USE A SIM PIN. ALWAYS....

daamazing:
you can request salary loans via ussd. Sim was inserted in a different device

Chai!!!!

Na wao

It shall never be well with some people.wby Rob others of their hard earned money when you have hands n legs to work?

Something is fishy

Imustnottalk:
Next time try this when you are such situation

Then there should be a pin to authenticate the blockage or temporary suspension of ur account so as to prevent unauthorized persons carrying that out without your consent