Hello people,
It’s with great pains and utter disgust I decided to write this story here because of the shoddy treatment I have gone through owning a Haier Thermocool Product.

I wrote an initial review on this page of mine https://www.nairaland.com/6298897/dilemma-choice-chest-freezer


On December 29th 2020, I bought a Haier a brand New Thermocool Freezer from an Electronic Store in Uyo to help with my keep foods from getting spoilt.
I was issued a receipt and also the warranty and instruction booklet. On the body of the freezer, “3 years warranty on Cabinet and compressor” was clearly written and pasted and after much inquiries, the sales person told me it was rust proof treated against rust and that their product was tested to confirmation of what was written on the sticker.
A year later, 21st December 2021, I left Abuja for Uyo to spend the Yuletide with my family and noticed rust forming on the bottom side of the freezer. I immediately asked my wife what happened that the product started rusting and if it was leaking, she informed me that she also started noticing these rust formations on the cabinet suddenly and it has been spreading like that for the past 2 months.
I quickly called the electronic store sales representative who told me he is no longer working with the shop but gave me the manager’s contact which I contacted without success. I also sent messages to Haier Thermocool interactive customer care chat online giving them my name and my contact details (email and phone number) but received no response from them till date.
I summoned courage and decided to take the product to the electronic shop physically only to meet the manager who informed me that she has been trying to contact Haier Thermocool technical team in Aba but they’re on holiday and will resume on the 3rd week of January 2022 so I can drop the freezer with them. I took pictures and documentations of the product and also the warranty and receipt prior to leaving the shop. On the 3rd week of January 2022, I didn’t receive any call or response from either the sales manager or Haier Thermocool so I called the number on their website and someone responded that the Aba branch will handle the matter. The customer service personnel gave me the contact of the service technician which I recorded and called immediately.
He informed me that he was in Uyo on the 2nd week but didn’t go to that shop to check the defective product but will go there the next week. I waited for the following week and called him again and he informed me that he has seen the product and that a seal is not in place and that was what caused the leaks. He assured me he will get the seal sent to Uyo and as for the rust issues, it’s not their business and I have to keep using the product like that except I wish to take it to any local spray painter around to paint again.
I felt terribly insulted and cheated but decided to keep my cool. Till date 25th March, 2022, I have Not received any response from the technician although I spoke to the shop manager in Uyo she said no such replacement item has been sent to them and the technician has not visited their shop since January.
This delay has caused me loss of money and foodstuffs due to wastage and frequent cooking and warming of foods using my house gas cooker (gas is expensive).
I wish PZ Haier Thermocool to look into this issue and fix it because I am losing patience and also to inform them that their response to this will indicate if they still have a loyal customer or not.

Mods pls post this to front page.

Mynd44, lalasticlala, Seun etc

this is very sad.
I am currently using Haier Thermocool fridge and ac and my experience has been TOTALLY GOOD.

As for the customer care, have you tried sending them a message on Instagram or Facebook?

they sold outdated freezer to u.I guess u bought this from those side shop. Accredited dealership only sell thermocool products/some mixture.

eleko1:
they sold outdated freezer to u.I guess u bought this from those side shop. Accredited dealership only sell thermocool products/some mixture.

They’re an accredited dealer and not some random side shop. Besides, when did a freezer manufactured in same year it was purchased become outdated?
Think well before commenting pls.

Collinsade369:
this is very sad.
I am currently using Haier Thermocool fridge and ac and my experience has been TOTALLY GOOD.

As for the customer care, have you tried sending them a message on Instagram or Facebook?

I sent them a message using their web based interactive robot in December and till date no response. I called their number and they gave me their technician number which I’ve been calling (they have not called me but I am the one doing the calls)

Who should think b4 commenting? Those are old products.Wic year do dey released inverter thermocool freezer? .? Young man,use ur head well ok

kingreign:


They’re an accredited dealer and not done random side shop. Besides, when did a freezer manufactured in same year it was purchased become outdated?
Think well before commenting pls.

eleko1:
Who should think b4 commenting? Those are old products.Wic year do dey released inverter thermocool freezer? .? Young man,use ur head well ok

You're the one not using yours. Making baseless assumptions instead of trying to profer solutions.

Op, honestly it is an issue with almost all products. It's cosmetic damage. I had something similar and just painted because I know Nigerian dealers; As soon as the good is out of the door its not their problem. The warranty is just a plaster.

Sorry about your experience hopefully an higher rep see this.

eleko1:
Who should think b4 commenting? Those are old products.Wic year do dey released inverter thermocool freezer? .? Young man,use ur head well ok

You should learn to think before you randomly start talking. Same product you claim are old product are still being manufactured and sold at authorized Thermocool sales outlet.
We’re you paid to counter my claims of a defective product? Who is your paymaster?

Please, avoid me!

Sheisenough01:


You're the one not using yours. Making baseless assumptions instead of trying to profer solutions.

Op, honestly it is an issue with almost all products. It's cosmetic damage. I had something similar and just painted because I know Nigerian dealers; As soon as the good is out of the door its not their problem. The warranty is just a plaster.

Sorry about your experience hopefully an higher rep see this.

Thanks a lot for your comment.

What's happening na? I thought they always say Haier Thermocool chest freezers are the best things to happen after sliced bread? I'm beginning to think all these brands are one and the same when it comes to quality. I had an awful experience with a Bruhm chest freezer I got for my mum. We had to change compressor few months after purchase and dangerously construct a fan outside the freezer before she could continue using it. We don't talk of warranty over here as they'll tell you they have to contact Abuja or Kano. Even the Nexus 4 door fridge I recommended in either your old thread or that of Gazzuzz, the one I claimed I've been using for six years without issues, that one too don pack up 4 months ago. Body of the refrigerator started getting hot and both fridge and freezer were not cooling. We got it to continue working by constructing a condenser at the back of the fridge. The local technician I hired claimed it came with internal condenser wired in the body of the refrigerator and that that was what got burnt because it overheated due to ventilation issues in the overall plan. I tire for naija and inferior products.

GAZZUZZ:
Just looked at mine now same thing

And I bought 3 in 2017

chai. This is indeed terrible

Kingdemu:
What's happening na? I thought they always say Haier Thermocool chest freezers are the best things to happen after sliced bread? I'm beginning to think all these brands are one and the same when it comes to quality. I had an awful experience with a Bruhm chest freezer I got for my mum. We had to change compressor few months after purchase and dangerously construct a fan outside the freezer before she could continue using it. We don't talk of warranty over here as they'll tell you they have to contact Abuja or Kano. Even the Nexus 4 door fridge I recommended in either your old thread or that of Gazzuzz, the one I claimed I've been using for six years without issues, that one too don pack up 4 months ago. Body of the refrigerator started getting hot and both fridge and freezer were not cooling. We got it to continue working by constructing a condenser at the back of the fridge. The local technician I hired claimed it came with internal condenser wired in the body of the refrigerator and that that was what got burnt because it overheated due to ventilation issues in the overall plan. I tire for naija and inferior products.

I wonder why Nigeria and Nigerians can’t get products of world class quality despite spending so much on similar product than those in diaspora pay for theirs.

This is so sad.

It seems I was fortunate to get a rust and leak-free unit from Tec Store on Konga in 2017.

I noticed mine too had leakage from that point. Also having rust beneath, but not as bad as yours.

aieromon:
This is so sad.

It seems I was fortunate to get a rust and leak-free unit from Tec Store on Konga in 2017.

I regret buying their product, I feel terrible because I am being made to go to through these whole stress and measures of vile just because I made a mistake of purchasing their product.

kingreign:

I regret buying their product, I feel terrible because I am being made to go to through these whole stress and measures of vile just because I made a mistake of purchasing their product.

Put pressure on them to deliver on their promise to replace the seal. Customers should not suffer from defective designs.

I suggest you also submit a complaint to FCCPC although their response time is slow.

https://user.fccpc.gov.ng/noauth

aieromon:


Put pressure on them to deliver on their promise to replace the seal. Customers should not suffer from defective designs.

I suggest you also submit a complaint to FCCPC even though their response time is slow.

https://user.fccpc.gov.ng/noauth

Thanks, will do this.

kingreign:

I regret buying their product, I feel terrible because I am being made to go to through these whole stress and measures of vile just because I made a mistake of purchasing their product.

Quite unfortunate. Thermocool is living on its past glory as it quality has dropped tremendously over the years. A neighbour is currently battling a thermocool distributor over a defective unit.

I would advise that going forward to look towards LG or Samsung cooling products

IA Samsung a good buy?

eleko1:
they sold outdated freezer to u.I guess u bought this from those side shop. Accredited dealership only sell thermocool products/some mixture.

Reading and lack of comprehension can be a serious challenge.

And give one constant headache

pek:
Reading and lack of comprehension can be a serious challenge.

GAZZUZZ:
Just looked at mine now same thing

And I bought 3 in 2017

I bought this same freezer since 2013 I think 75,000 for 328liters. all I did was to open the drainage covered it back with aid of nylon. No single rust till today, the freezer still looks like new one self. Kingreign

This is what happens when bodies like SON are redundant. My Nexus started rusting from that same spot barely 2 years after purchase. I think virtually all manufacturers of house hold and other items in Nigeria cut cost by using inferior materials because they know that they are answerable to no one. If its possible, its better to get foreign used of certain items just to be sure of getting good quality.

Gptech:
This is what happens when bodies like SON are redundant. My Nexus started rusting from that same spot barely 2 years after purchase. I think virtually all manufacturers of house hold and other items in Nigeria cut cost by using inferior materials because they know that they are answerable to no one. If its possible, its better to get foreign used of certain items just to be sure of getting good quality.

Quality doesn't come cheap

Those mass market items are built to go bad after a while.

Quality is higher with brands made for another market.

Same thing goes for cookers made for the Nigerian mass market.

Guaranteed to rust between 5 and 10 years

Epileptic power supply contribute to these things packing up too.

That's a huge blunder.

Chinese companies use inferior quality materials to manufacture stuffs for sub saharan Africa. Just little bribe and caŕy on

FEGEITOK:


Quality doesn't come cheap

Those mass market items are built to go bad after a while.

Quality is higher with brands made for another market.

Same thing goes for cookers made for the Nigerian mass market.

Guaranteed to rust between 5 and 10 years

This is true. Its cheaper to spend money on expensive products that will last.

Haier Thermocool's quality for Fridge and Freezer is gone.

Got a friend their freezer and it's been hell since December.

Currently looking to get a Beko product.

chukwugoziegi:
Haier Thermocool's quality for Fridge and Freezer is gone.

Got a friend their freezer and it's been hell since December.

Currently looking to get a Beko product.

Fact!!

chukwugoziegi:
Haier Thermocool's quality for Fridge and Freezer is gone.

Got a friend their freezer and it's been hell since December.

Currently looking to get a Beko product.

Pls, do go for an alternative product. I regretted the purchase. The whole top and front of the cabinet has faded together with the rusts in just 16 months of purchase from brand new

kingreign:


Pls, do go for an alternative product. I regretted the purchase. The whole top and front of the cabinet has faded together with the rusts in just 16 months of purchase from brand new

What's the best product one can get now....

just2endowed:


What's the best product one can get now....

I don’t know o.