If You Argue With Your Customers, You Need To Read This - Business - Nairaland
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| If You Argue With Your Customers, You Need To Read This by sochima1989(m): 4:09pm On Jul 18, 2020 |
Argue with a customer? . No matter how right or wrong your reasons are, trust me again on this you can't win an argument with a customer. Normally, you shouldn't argue with a customer when handling a complaint. Don't try to prove a point even when the customer is wrong, rather provide a solution. If really you’re a professional then; stay calm don't take customers' anger personally(you are not the problem if you remain professional). Focus on the solution rather than the insult. Anytime you try to prove a point it increases and escalates the unpleasant scene. Be focused and quick to solve the problem so things don't get outta control. The keynotes are: I won't argue with my customer.. I will focus on the solution and not the abuse... The only point to prove is a solution.. Have a good weekend 1 Like
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| Re: If You Argue With Your Customers, You Need To Read This by Ademidd: 1:10pm On Apr 05, 2022 |
Hi, Sochima1989 , I saw your comment on a leadhire ltd thread not long ago. What happened to the company pls? The owners number has not been going through since last year. |
| Re: If You Argue With Your Customers, You Need To Read This by sochima1989(m): 3:59pm On May 08, 2022 |
Hello, It's been a very long time... Sincerely, I don't know their present state.. Ademidd: |
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