GloriousGbola:
first of all, you need to establish a mail trail

not just phone call.

so if this issue is not resolved you can put lagos and national consumer protection agency in copy

this is another fly by night hustler company by the looks of it. no executive board on the homepage. usually a call or mail to the ceo or oga at the top straightens this out

if you have sm clout, you acan also go for the shaming on twitter. after you have demonstrated that all else has failed

you could even do the same with NL - if it gets pushed to FP.

they do not like negative publicity.

the problem however is that this may be a shit product that will still fail again. you can also consider going to their warehouse. they may have actual repairs there.

it is possible the marketer is doing all he knows - a canned response

GloriousGbola:


The ups cost like 250k to fix if I recall, and the enterprise oracle server went down. Because one poorly trained security guard saw power in an isolated server room.

In hindsight, who knows all the stunts those guys had been pulling on the ups powered circuits.

When mtn came to Nigeria, they enacted a policy of changing all ups outlets to German schuko because office workers were connecting boiling rings to the UK flatpin ups outlets

Abuse of ups/inverter by end users is a real problem

earthrealm:


hahahahhaha, i have been on both sides of the table at different times, so i have an unbiased perspective.

errrm, but lemme ask you....since we all know that these chinese products are substandard, why do we still buy them?...why not go for premium products that cost an arm an a leg like victron or morning star?. the morning star 60amps charge controller is 650 dollars...wch is about 500k plus, then seller factors in profit..its heading towards 600k for a bloody charge controller -- but it comes with a robust 5yr few questions asked waranty, they sent out a replacement unit, sharp. but we all prefer the elcheapo 100k charge controller and still expect a world class performance. .

for these chinese products, most sellers are middle men and dont have the willpower & muscle to push for waranty from where ever they bought it from, only felicity, growatt , aedunamis to some extent, have i heard honor waranties. i would advice if you must buy these chinese products ..buy direct from the big distributor in nigeria, 2nd best option buy from the manufacturer/or big seller in china. they usually have a 1yr waranty, felicity i learnt does 2yrs waranty...Deye offers 5yrs waranty..but costs over 2x that of the average china inverter....so the avg nigerian runs from it. victron offers 5yr waranty, but costs about 4x the cost of avg china inverter .- na so people dey pick race, .....

Trippledots:


I recently repaired a felicity hybrid on warranty. It's cooling fan failed and something roasted inside. It has been installed back and working welk so far... I think Felicity is trying in that regards.

TechGeek777:
I spot a DBA here. I once thought Oracle DB 10g - 11g on diff platforms(Windows, Linux & Sun Solaris) several years ago.

mctfopt:


That's true, I've had them repair a friend's inverter too free of charge. I was shocked, the friend only covered transportation cost of sending it to their office and back. They are trying.

GloriousGbola:


A partner wants to go all in on PV installations so I did some research.

1. Felicity solar are the only lower tier solar who have a proper website and proper documentation of all their products.

2.They also have very wide coverage. Across Africa.

Most of these solar products Google searches takes you to jumia and ends there. Or the company ends in Ikeja.

We also went to felicitys main office in okota.

3. They have a workshop filled to overflowing.

Whether that is a good sign or not depends on you.

GloriousGbola:


A partner wants to go all in on PV installations so I did some research. Felicity solar are the only lower tier solar who have a proper website and proper documentation of all their products. They also have very wide coverage. Across Africa.

Most of these solar products Google searches takes you to jumia and ends there. Or the company ends in Ikeja.

We also went to felicitys main office in okota. They have a workshop filled to overflowing. Whether that is a good sign or not depends on you.

ojesymsym:
Sir, reading this explanation now contradicts the impression I got from the main post.

If you had not explained with this post, I was tempted to believe that you agreed with him and you were sharing the info with us.

I was almost believing his position, perhaps you should find a way to edit that post so that folks understand that you do not agree with what he said.

GloriousGbola:


A partner wants to go all in on PV installations so I did some research. Felicity solar are the only lower tier solar who have a proper website and proper documentation of all their products. They also have very wide coverage. Across Africa.

Most of these solar products Google searches takes you to jumia and ends there. Or the company ends in Ikeja.

We also went to felicitys main office in okota. They have a workshop filled to overflowing. Whether that is a good sign or not depends on you.

GloriousGbola:


A partner wants to go all in on PV installations so I did some research. Felicity solar are the only lower tier solar who have a proper website and proper documentation of all their products. They also have very wide coverage. Across Africa.

Most of these solar products Google searches takes you to jumia and ends there. Or the company ends in Ikeja.

We also went to felicitys main office in okota. They have a workshop filled to overflowing. Whether that is a good sign or not depends on you.

viperVIP:
Sorry I'll have to mention this, I once dealt with Keye, they are very fast and prompt with repairs FOC, but ensure you don't connect their inverters to grid or else it will go bad in few days. I repaired more than 4 inverters before I found out, no matter the SPD you use, it won't make a difference. Their solar lights, error!

For Felicity, I bought 2 units of their 175w solar panels yesterday for a small back up project, I also bought the Elejoy 800W solar panel multimeter to measure the maximum power output of the panels, I was able to get 101w from 175w at the peak of the sun. That's horrible if I'm asked, huge waste of space. Do anyone else has this experience?

GloriousGbola:


In my old place, one weekend a security guard connected an iron to the ups carrying the office oracle server.

earthrealm:


You need to...
So the inverter inbuilt overload protector serves as plan b.
Buy the resettable type, so you can set the passtru current to jive with 70% capacity.

mangolpupa:


Thanks boss. Any resettable brand you can recommend?

Another thing is how will be resettable w regulator deal with surge demands. I guess technical spec will be able to tell avr response time .

GloriousGbola:


In my old place, one weekend a security guard connected an iron to the ups carrying the office oracle server.

Trippledots:


I don't know how that Pv metre works and I'll really like to lay hands on one to play with... But go the manual route, short circuit the PV and measure the current with a clamp then compare it with the Isc value on the label, also chexk for the voltage from the both leads from the module and compare with the label Voc values... Thats how I have been testing panels all this while.

zeestone99:


Is this a good idea. Won't you be causing any damage by engaging shortcircuit.

odimbannamdi:


It is usually written on the body of your battery or stated in the spec sheet. Mine is 32A for a 160ah FAT fullriver battery. So, when charging one unit of this battery, I will want to ensure that the combined charge current from the charging source(s) does not exceed 32A. I don't know whether this rate would remain the same or double for a parallel or series connections, respectively. Perhaps more experienced folks here can advise.

zeestone99:


Tomzn AVR/Current limiter - 10k

viperVIP:
Sorry I'll have to mention this, I once dealt with Keye, they are very fast and prompt with repairs FOC, but ensure you don't connect their inverters to grid or else it will go bad in few days. I repaired more than 4 inverters before I found out, no matter the SPD you use, it won't make a difference. Their solar lights, error!

For Felicity, I bought 2 units of their 175w solar panels yesterday for a small back up project, I also bought the Elejoy 800W solar panel multimeter to measure the maximum power output of the panels, I was able to get 101w from 175w at the peak of the sun. That's horrible if I'm asked, huge waste of space. Do anyone else has this experience?

mangolpupa:


Bros before you confirm you're disappointment with the panel. Can you ensure

1) it's not "backing" the sun and is on an axis that harness sunrise and sunset in your location.

2) if you already have no 1 sorted. Please consider optimising the tilt angle of your panels. This often overlooked factor can mean the difference between generating 100WH and 130WH in the same position.

Try this first before concluding (this is assuming you've not tried it).

All the best my oga.

zeestone99:


Is this a good idea. Won't you be causing any damage by engaging shortcircuit.

Dam5reey:


If the practice works then fine, I was at colleagues place where his PV cable was short circuit for more than 2 weeks. I separated the cable and tested the PV and they work.

Trippledots:


No, you wouldn't.

odimbannamdi:
60A Powmr MPPT Solar Charge Controller. Comes with a free 1000V 63A double pole original Tomzn DC breaker worth at least 5,000

Price: 61,000 firm.
Resellers/Installers package: Buy at least 6 units on a monthly basis and get rebates of 2,000 on purchased quantity, payable by end of month. Terms and Conditions apply
* Repair service now available

Original 1000V 63A double pole original Tomzn DC breaker

Price: 5,000 firm

Trippledots:
https : // chat.whatsapp. com/IF8uZe7e0w1FtDTphHapNp (remove spaces to use the link)

I am working on closing a substantial cache of broken pv panels, just like the last one I did. A couple of people both here and offline have indicated interest for these items, plus I think I MAY not have access to these panels again in the future for some reasons.... So if interested use the link to join the WhatsApp group so I can coordinate things better from there.

Let's go.

Edit: some persons are having trouble joining, so I have put another link. Please try again. Thanks.

Trippledots:


If the panels active face was facing sunlight, then I think that was too long to be shorted out. A shorted panel will be pulling max amps over the period of time, and that power will be dissipated somehow mostly as heat which will be quickly reducing the life of the module.

Dam5reey:


The End cable melted and short due to fire incident. It was like that for that like as the person didn't separate the end cable.