mjay: [b][/b]JUMIA DON PAY MY MONEY OOOOOO. THANK YOU NAIRALAND, AM VERY GRATEFUL. I HAVE SIX MISSED CALLS FROM THEM AFTER I OPENED THE THREAD, THEY TOLD ME THEY ARE PROCESSING IT NOW NOW. IN SHORT MY ALERT DON RING. THANKS EVERYBODY FOR YOUR SOLIDARITY. NIGERIA SHALL BE BETTER STILL. BUY FROM JUMIA BUT BETTER STILL CHOOSE THE OPTION TO PAY ON DELIVERY. CASE RESOLVED.
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saxywale:
Exactly. I wonder where the former poster got his 1 week and above from. Usually, you get your refund in 3days. I shop online a lot with both debit n credit card.

cashmentor: could have easily ordered it from China, i guess.... Coz most of their orders are from there too, same with Konga....... No offence Bro.

mjay: [b][/b]JUMIA DON PAY MY MONEY OOOOOO. THANK YOU NAIRALAND, AM VERY GRATEFUL. I HAVE SIX MISSED CALLS FROM THEM AFTER I OPENED THE THREAD, THEY TOLD ME THEY ARE PROCESSING IT NOW NOW. IN SHORT MY ALERT DON RING. THANKS EVERYBODY FOR YOUR SOLIDARITY. NIGERIA SHALL BE BETTER STILL. BUY FROM JUMIA BUT BETTER STILL CHOOSE THE OPTION TO PAY ON DELIVERY. CASE RESOLVED.
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I ordered and paid for a Tablet from Jumia for (N26,923) on the 11th March. I only paid after calling them to confirm the availability and was told it was available, I went on to pay online.

To my shock they called me three days later to inform me that the product is not available and that I should order for something else to which I declined. I asked for a refund and was told the refund will take between 1 - 5 days, it has been more than 8days now and I have been calling them on daily basis to which they keep telling me that it is under process, this to me is kind of FRAUDULENT.

It is an online payment, my experience has always been when online payment for service is unavailable, the fund is sent back to the originating account once all confirmations have been made. I have sent all confirmations, the money is supposed to be returned to the account from which I paid initially. Till Now I am still waiting.

My diliema now is how to retrieve my money, and to also warn unsuspecting customers never to pay before they take delivery of the goods for JUMIA.

Is there anyone in the house that had previously fallen victim of refund? How and when did you get back your money?

FXKing2012: ^^^ Please dont call them a scam in here with no evidence to support such .

FXKing2012:
If he cannot post the evidence in here for all to see then he should not call them fraud in here. This is a community court and every court needs evidence in order to prosecute and convict.

vanchi: @FXKING2012 since you appear to be highly connected to the staff @jumia please assist me so before you doubt me.... the order number is there for you to cross check..

FXKing2012:
I do not work for Jumia and I have no connection whatsoever with Jumia or any of its employees, I only asked for evidence of being scammed before making accusations in here.

You see, the kind of business model being run by Jumia makes it extremely easy to destroy the company. So before doing so I think it's only fair to ask for a well documented evidence that can be used in court.

Tobiegal: Frankly i feel this guy's pain.

My hubby unfortunately was a victim of this 'unfortunate' situation.

I on the other hand, have really enjoyed shopping with Jumia,Konga, dealday even tafaoo without any hiccups.

However, d secret to enjoying this service is to PAY ON DELIVERY.

Short and simple.

bels2986: Hi Jumia,
my order number 300074693. Two (2) orders were made in February 2013 - a perfume and sunglasses.
The perfume was delivered and the sunglasses was not delivered. After several calls to confirm the delay, your customer service said it was not
available yet it was displayed online and it was being paid for.
Going through your website I came across your return policy, under which I found 'refund' which CLEARLY STATES THAT 'If you have already paid for the purchase in cash, we will refund
the full cost of it by transferring the entire amount to your account. If the item was paid for by credit card, the funds will be returned only directly to the card which was used for the purchase'.
In my case, its the REVERSE! The refund was meant to be made since February, 2013 and now it has dragged to April, 2013 which is 3 months now.
My friend and I have called your customer service on numerous counts, yet they keep promising to work on it. It is either they are incompetent or they have chosen not to work on it. Maybe JUMIA has
gotten away with so many people's money in the past and present because I have not received any positive feed back from them.
We are so.....displeased with your action on this matter and we feel we are being taken for granted.
We believe it is FRAUD to showcase what you DO NOT have in stock and allow innocent customers pay for it online.
Also, it is FRAUD not to pay back the total sum that was deducted from the named account for the sunglasses.
We have decided within ourselves we will take JUMIA to court.