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MTN Customer Care Thread - Phones (81) - Nairaland

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Re: MTN Customer Care Thread by Krak(m): 10:00pm On Sep 29, 2014
Krak:

You obviously did not get me. I did not say it uses internet connectio, but I am very sure that about 400Mb of my plan disappeared when I sent share and sell and non of my money was removed. Infact my data was turned off when I made those transactions.

I hope that you should at least make a check on the line and see what could be wrong. Because I may seriously consider changing my Internet network if I do not get a favourable response from you. I have been using this same plan for about a year now and most times I subscribe twice a month.

So I know and I am sure about what I am saying.

Check my line and coroborate or disprove my claim.It happened on the 25th of September 2014, in the morning and especially in the evening..

Why are you ignoring me. I do not find it funny?
Re: MTN Customer Care Thread by Godwin978(m): 4:19pm On Sep 30, 2014
y was i banned for posting? some mods on nairaland are mad even seun him self is a fool,you can rebannd me again 1year bann is ok,after all i have five accounts
Re: MTN Customer Care Thread by rezzy: 5:51pm On Sep 30, 2014
Many are mad but few are roaming
Re: MTN Customer Care Thread by mathefaro(m): 10:12pm On Sep 30, 2014
I mistakenly transferred #1250 to a number which isnt an mtn numba & it has been deductd frm my account(08103986669) pls I nid a refund ASAP please
Re: MTN Customer Care Thread by peteregwu(m): 11:38pm On Sep 30, 2014
Pls mtn cc, help stop this number 5030 from sending me SMS.

My number: 08141122195
Re: MTN Customer Care Thread by HouseOfBalloons(f): 5:24am On Oct 01, 2014
JideSM:

Hi androidroot, please visit the nearest MTN walk-in centre to retrieve your lost sim. Regards
so, I recharged for BBCDAY and it worked for not up to 20 minutes and stopped working. Why? Na so my 100 naira take disappear?
Re: MTN Customer Care Thread by JideSM: 3:24pm On Oct 01, 2014
mathefaro: I mistakenly transferred #1250 to a number which isnt an mtn numba & it has been deductd frm my account(08103986669) pls I nid a refund ASAP please
Sorry about that, mathefaro. A refund for failed transfers is already in place and you will get your refund within the next 24 hours. Regards.
Re: MTN Customer Care Thread by JideSM: 3:31pm On Oct 01, 2014
peteregwu: Pls mtn cc, help stop this number 5030 from sending me SMS.

My number: 08141122195

Hi peteregwu, your request is now being handled by our technical support team. You will be prompted once it is complete. Regards.
Re: MTN Customer Care Thread by JideSM: 3:35pm On Oct 01, 2014
HouseOfBalloons: so, I recharged for BBCDAY and it worked for not up to 20 minutes and stopped working. Why? Na so my 100 naira take disappear?
So sorry about this, HouseOfBalloons. Please note that a 100MB data cap applies to the BBCDAY plan. Also send STATUS to 21600 to confirm your current status. Thanks.
Re: MTN Customer Care Thread by HouseOfBalloons(f): 4:56pm On Oct 01, 2014
JideSM:
So sorry about this, HouseOfBalloons. Please note that a 100MB data cap applies to the BBCDAY plan. Also send STATUS to 21600 to confirm your current status. Thanks.
ok. So what's the data cap for the BBC plan?
Re: MTN Customer Care Thread by JideSM: 5:00pm On Oct 01, 2014
HouseOfBalloons: ok. So what's the data cap for the BBC plan?
Data cap for the monthly BBC is 2GB. Thanks.
Re: MTN Customer Care Thread by mathefaro(m): 9:58pm On Oct 01, 2014
JideSM:
Sorry about that, mathefaro. A refund for failed transfers is already in place and you will get your refund within the next 24 hours. Regards.
ok o, still waiting....
Re: MTN Customer Care Thread by Nobody: 11:31am On Oct 03, 2014
Pls help me stop unnecessary messages frm 5030,4040, 38somtin n d likes . I dnt need them. 08135183408 and 08142554961
Re: MTN Customer Care Thread by Dannieln1: 9:09pm On Oct 03, 2014
Pls help me ASAP pls I subscribed for mtn BBC an it is not working did the hard reboot still no sign
Re: MTN Customer Care Thread by didfy: 10:07pm On Oct 03, 2014
Please whats the fastest way to port from airtel to mtn with no story?

Thanks in advance
Re: MTN Customer Care Thread by JideSM: 11:47am On Oct 04, 2014
Interval:
Pls help me stop unnecessary messages frm 5030,4040, 38somtin n d likes . I dnt need them. 08135183408 and 08142554961

Hi Interval, so sorry about this. This will be looked into. Regards
Re: MTN Customer Care Thread by JideSM: 11:49am On Oct 04, 2014
Dannieln1:
Pls help me ASAP pls I subscribed for mtn BBC an it is not working did the hard reboot still no sign

Hi Dannieln1, apologies for the inconvenience. Kindly send your mobile number via PM for assistance. Regards
Re: MTN Customer Care Thread by JideSM: 11:50am On Oct 04, 2014
didfy:
Please whats the fastest way to port from airtel to mtn with no story?

Thanks in advance

Hi didfy, kindly visit the nearest MTN Wak-in centre to fill a port-request form. Welcome to the new world. Regards
Re: MTN Customer Care Thread by STORM2(f): 1:10am On Oct 05, 2014
Godwin978:
(Y'ello!You have successfully subscribed to CNN NEWS weekly service.)

GOD will punish you mtn for deducting my money for no reason,hw on earth will you subscribe me to CNN news which i Ve not subscribe to? Because of That 50 god will punish you your family your relatives in jesus name,your family wil have ebola your relatives wil have accedent your network wil keep on reducing each second instead of improving thunder will fire mtn both people that are working for you
For ur mind u don talk finish abi? All this insult is for what? Either ask for assistance in a polite way or keep quiet. Customer service are also people. No need to be so rude.

2 Likes

Re: MTN Customer Care Thread by STORM2(f): 1:26am On Oct 05, 2014
Godwin978:
thunder will strike you to death,jobles agbero are you tired? your father was killed for stealing pant, your own death will be shamful than that of your ANIMAL[father]
Godwin978:
y was i banned for posting? some mods on nairaland are mad even seun him self is a fool,you can rebannd me again 1year bann is ok,after all i have five accounts
whoa!!!! If I'd seen all ur posts I wouldn't have bothered myself with u. U dey try oh...why're u so angry all the time?
Re: MTN Customer Care Thread by Nobody: 8:18am On Oct 05, 2014
JideSM:


Hi Interval, so sorry about this. This will be looked into. Regards
thanks alot
Re: MTN Customer Care Thread by nellyshasha(f): 3:07pm On Oct 05, 2014
I want to change ma share and sell pin,but I can't I have sent 0000 new pin new pin.but still nothin pls help wat can I do
Ma numba 08164080405
Re: MTN Customer Care Thread by drkay(m): 7:32pm On Oct 05, 2014
Hello, mtn deduct 15 naira frm my balance on a daily basis for a service I never requested for. Pls help me to stop this and ban further spam messages on my mtn line. My number is 07030771067. I'll also appreciate if u can stop my 2nd mtn line frm getting spam msgs; 07039398313. Thank you.
Re: MTN Customer Care Thread by Nobody: 10:53pm On Oct 05, 2014
JideSM,

Each time I try to make transfer via share and sell, I get this message - "sorry, the service is currently not available. Please try again later". It's not as if it would be available in the next 2hrs. I'm really getting fed up with it. angry
Re: MTN Customer Care Thread by trent9002(m): 2:28pm On Oct 06, 2014
JideSM:


Hi Interval, so sorry about this. This will be looked into. Regards
please my BBC has stopped going for the past 3 days and the few times it goes, it moves at a ridiculously slow pace. I'm talking 2k/s slow. Are you throtling my data? I've checked Status repeatedly and apparently I'm still in fair usage. And no, its not my location cos when I switch to normal wap service, it goes perfectly well. Once I switch back to bis, it stops going. I don't like this. Please fix this.. I really need to use my phone. 0816360219
Re: MTN Customer Care Thread by hilda90(f): 5:40pm On Oct 06, 2014
pls mtn since I subscribed to mtn 2hr surf. I have not browsed with my sim, it refuses to browse.what can I do, my number is 08167714524
Re: MTN Customer Care Thread by Gadgetmobil(m): 8:00pm On Oct 06, 2014
Hello MTN CC,
Can you please help deactivate this line from being charged for MTN Magic Voice.
I never requested for it, I have called your cc to no avail, anytime I load min of 50 is deducted from my account and then 10 daily, I have for a long time stopped loading the line, pls help remove the line 08067567088
Re: MTN Customer Care Thread by JideSM: 6:58am On Oct 07, 2014
Gadgetmobil:
Hello MTN CC,
Can you please help deactivate this line from being charged for MTN Magic Voice.
I never requested for it, I have called your cc to no avail, anytime I load min of 50 is deducted from my account and then 10 daily, I have for a long time stopped loading the line, pls help remove the line 08067567088
Hi Gadgetmobil. simply dial *757*1*1# or send STOP to 757 to deactivate Magic voice.
Re: MTN Customer Care Thread by JideSM: 7:04am On Oct 07, 2014
hilda90:
pls mtn since I subscribed to mtn 2hr surf. I have not browsed with my sim, it refuses to browse.what can I do, my number is 08167714524
Hi hilda90, sorry about this. Please note that Simple Surf data plan is a data plan for modem and not mobile phones.

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