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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (605642 Views)
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Re: MTN Customer Care Thread by JideSM: 7:21am On Oct 07, 2014 |
trent9002:Hi trent9002. The response for the code STATUS to 21600 should indicate if you are within or have exceeded the fair usage policy. If you are within then, select 3G only in your mobile connection mode. Kindly send the response that you got when you tried confirming the status. |
Re: MTN Customer Care Thread by JideSM: 7:27am On Oct 07, 2014 |
drkay:Hi drkay. I will like to have the short codes you are receiving the SMS from, for prompt assistance. |
Re: MTN Customer Care Thread by JideSM: 7:38am On Oct 07, 2014 |
nellyshasha:Hi nellyshasha. I will like to know if the issue has been resolved. Please revert asap. |
Re: MTN Customer Care Thread by JideSM: 7:43am On Oct 07, 2014 |
SmellMyFart:Hi SmellMyFart. Apologies for the inconvenience. I will like to know if the issue has been resolved? |
Re: MTN Customer Care Thread by Nobody: 8:05am On Oct 07, 2014 |
JideSM:I'm the type that transfer money to other lines many times a day. My first transfer in a day may be successful but subsequent transfer attempts are the ones that carry this message. Does it mean that we the customers are limited to only one transfer per day? |
Re: MTN Customer Care Thread by trent9002(m): 9:10am On Oct 07, 2014 |
JideSM:it says I'm still in fair usage. |
Re: MTN Customer Care Thread by nellyshasha(f): 10:51am On Oct 07, 2014 |
JideSM:. No d problem hasn't been solved yet |
Re: MTN Customer Care Thread by hilda90(f): 2:56pm On Oct 07, 2014 |
JideSM: so, does it mean I can't browse with my sim again? or will it be rectified if I do welcome back? |
Re: MTN Customer Care Thread by king406(m): 6:23pm On Oct 07, 2014 |
How many mb do I get on MTN BBC month and BBC WEEK? |
Re: MTN Customer Care Thread by catherineokezie(f): 9:03pm On Oct 07, 2014 |
Plz MTN do charge me #20 on daily basis for a service I never subscribe for .....the code that do deduct d charges are 30046 and 5033.my number is 08063091347 tanx |
Re: MTN Customer Care Thread by drkay(m): 10:02pm On Oct 07, 2014 |
JideSM:Thank you sir, I receive a msg frm 770 and 15 naira has since been deducted frm my balance everyday. Here is the copy of the message. Thank you confirming your subscription, service fee of N15/Day has been charged to your airtime balance. Your policy number is MIP/W/13/131149674 |
Re: MTN Customer Care Thread by JideSM: 1:57pm On Oct 08, 2014 |
king406: Hi king406, you are given 2GB for BBC monthly and 500MB for BBC weekly. Regards |
Re: MTN Customer Care Thread by JideSM: 2:01pm On Oct 08, 2014 |
catherineokezie: |
Re: MTN Customer Care Thread by JideSM: 2:19pm On Oct 08, 2014 |
drkay: Hi drkay, 770 is the short code for MTN Yello Cover/ MTN Y’ello Life. It is a simple and convenient way MTN subscribers can access an affordable life protection plan directly from their mobile phones. MTN Y’ello Life is offered in collaboration with Mansard Insurance plc |
Re: MTN Customer Care Thread by trent9002(m): 2:20pm On Oct 08, 2014 |
JideSM:you don't want to reply anymore? Na sin say I use mtn? If you don't want to repair it, at least reset it for me let me recharge for bbcday and see if it continues. When I try to, it tells me I'm still in a bbc plan. This aint fair tho. I use my phone for business pls |
Re: MTN Customer Care Thread by catherineokezie(f): 4:49pm On Oct 08, 2014 |
You have been successfully renewed for Ratendate service. And d codes are 5033 and 30046 |
Re: MTN Customer Care Thread by catherineokezie(f): 4:51pm On Oct 08, 2014 |
[quote author=JideSM post=26967740][/quote]You have been successfully renewed for Ratendate service. The codes are 5033 and 30046 |
Re: MTN Customer Care Thread by chinchong: 11:10am On Oct 09, 2014 |
mtn deducted my #50 naira without me suscribing to there illegal caller tune service.......how on earth wl i suscribe to callertune when i av almost 1000 song on my phone?..despite that,u still went ahead to deduct by money.08149522963 |
Re: MTN Customer Care Thread by easy2conet(f): 2:12pm On Oct 10, 2014 |
I subscribe for night data plan and 1.5GB was given me as a bonus, pls how do I use it in my BB applications, because I only use it with BB native browser But other applications like appworld, opera, ucbowser, cannot be able to connect to internet. Pls how do I resolve this issue. |
Re: MTN Customer Care Thread by Amacaco: 3:28pm On Oct 10, 2014 |
For about a week now, I have found it extremely difficult to check my mtn night bundle data balance inspite of having made up to 30 attempts. Current bundle is due to expire on the 11th of October but I had to do another bundle on the 3rd of October to be sure it is renewed. As at now, no text or message has been received from mtn and when I send 2 to 131 nothing happens even though I am still browsing. So let this error be corrected. I want to know my data balance. The number is 08162146528. |
Re: MTN Customer Care Thread by Rexyl(m): 7:35pm On Oct 10, 2014 |
I want to know the specs of MTN android phones being sold at their various oulets |
Re: MTN Customer Care Thread by softy(m): 10:01am On Oct 11, 2014 |
@tayoccu, pls i want MTN to reset my datashare pin to 0000. Previously, I have called 180 severally, but no changes after school several attempts.... the nomba is 08141347720. thanks Pls notify me here if it has been changed. |
Re: MTN Customer Care Thread by Rexyl(m): 3:36pm On Oct 11, 2014 |
pls unsubscribe my number 08062855568 from the monthly Nimbuzz data plan. I just received the text message that my Nimbuzz data is expiring today and will be aotosubscribed from the regular data bundles. I don't even used the Nimbuzz tinz o. pls unsubscribe me and let me enjoy the normal subscription fully. |
Re: MTN Customer Care Thread by JideSM: 5:40am On Oct 12, 2014 |
softy:Hi softy, your record shows no data share history. Kindly register for data share service. |
Re: MTN Customer Care Thread by JideSM: 5:45am On Oct 12, 2014 |
Amacaco:Hi Amacaco, sorry for the inconvenience. To check your data balance, turn off your data services from your mobile network, send 2 to 131 and a response will be sent to you via text. Remember to turn ON your data services afterwards. You may also dial *131*4# to check your data balance. |
Re: MTN Customer Care Thread by JideSM: 6:06am On Oct 12, 2014 |
Rexyl:Hi Rexyl, kindly dial *662# and select the category for deactivation. |
Re: MTN Customer Care Thread by catherineokezie(f): 7:39am On Oct 12, 2014 |
Plz MTN do charge me #20 on daily basis for a service I never subscribe for .....the code that do deduct d charges are 30046 and 5033.my number is 08063091347 tanx Hi catherineokezie, so sorry about this. Kindly provide the content of the message received. Regards. This is d message I do receive: You have been successfully renewed for Ratendate service. |
Re: MTN Customer Care Thread by STORM2(f): 12:32pm On Oct 12, 2014 |
Hi JideSm, Yesterday I used share and sell to transfer 400naira credit. I unfortunately made a mistake and sent it to the wrong number (i.e to 08033853848 instead of mine which is 080XXXXX). I keep trying to call the number but its been switched off since yesterday. Can u help? The number used to transfer the credit is 080XXXXXX(the line the 400 naira was sent from) if its possible pls just send the money back to the original line 080XXXXXXX |
Re: MTN Customer Care Thread by Rexyl(m): 1:11pm On Oct 12, 2014 |
hi, JideSM is there a way to lock, track, and possibly to retrieve my stolen LG phone through any network esp the MTN if I provide the IMEI number of the phone? May be this should be the next area of challenge for adaquate attention for phone manufacturers if the network providers have no solution. |
Re: MTN Customer Care Thread by softy(m): 6:00pm On Oct 12, 2014 |
JideSM: Thanks for ur response....I was thinking that share and sell is the same for data share. Pls check and reset my pin to 0000 on share and sell ( i.e. To transfer credit). I ve registered for this before. thanks in anticipation BUT after few minutes, I tried to register for data share by following *131*2# then press 1: this is the response from MTN "Y'ello, you are already registered for Data Share & Gift Data! For forgotten PIN dial 180 to retrieve." WHAT CAN I DO? NOTE: dialling 180 is not an option for me because I ve tried them severally, just a waste of my precious time. |
Re: MTN Customer Care Thread by stainless76(f): 12:08pm On Oct 13, 2014 |
Good aft sir/ma,,pls I just bought a tecno mini pad and I will like to know all ur monthly plans for browsing ,I hear mtn ve the one dat will give u 2.5kb for night and 1.5 kb for during d day and d cost is 2500 naira ...pls let me know more and also on d other ones so I can choose out of them all...thanks so much |
Re: MTN Customer Care Thread by outstandingjk(f): 10:06pm On Oct 13, 2014 |
stainless76:I use d same pad, I browse with Glo, 1k monthly for 3GB 1 Like |
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