pheesayor:
I just sent your order number to her, kindly let me know when you get an update

dawoyo:


Will do boss. Thanks for all the assistance rendered. May God bless U!

AmazingZeus:
where you using this phone when I first quoted you or you updated, noted though

AmazingZeus:
you still dy manage am,my glo sim never reach toilet pit by now,Lolz

pheesayor:
God bless you too Sir

Donjay007:
dunno wat ur tlkin bout bt dis is i1s

dawoyo:


Here's the order number: 302419582, I'd appreciate any assistance you can render.
I called them yesterday and I was told that the delivery guy will call me as soon as it is ready for pickup. Nai I kukuma rest for the matter.
This whole experience is an eye opener for me I swear. I won't eva buy anything nor advice my enemies to buy anything from jumia.

Heeboy94:
I actually bought the new i1s and I didn't update anything.

OlaksEinstein:

Dear Sir,

Sorry for the inconvenience we might have cost you but please do know too well that we are constantly working hard to serve you better.

Your item was returned and will be replaced, delivery date is not determinable as the item has not been reshipped however, delivery will take place the next day the item is reshipped.

Thank you for your feedback.

OlaksEinstein:

Dear Sir,

Sorry for the inconvenience we might have cost you but please do know too well that we are constantly working hard to serve you better.

Your item was returned and will be replaced, delivery date is not determinable as the item has not been reshipped however, delivery will take place the next day the item is reshipped.

Thank you for your feedback.

maxibrainz:
this Doogee 310 nobody don buy am to give better review every body just dey discuss about specs wen dem see online even the thread dem open one single person never buy dey phone dem just dey discuss online specs

ZEPHYREN:
guy pleas his your Spider-Man working? Mine always crash and I have downloaded it twice both same thing my research online discovered the game was buggy if yours his working properly please we're did you download

dawoyo:


I understand but I suggested I be given a voucher so that I can order for another innjoo's phone & my request was denied.
I requested for my money & they also said no. Moreover, I returned the phone on the 11th of September, that's over a month now. My brother I never try reach?

Honestly this is so frustrating. Is it that it is the same device I returned that must be given to me? I'm beginning to think that maybe Jumia took the phone for repairs!

Thank you by the way.

dawoyo:


As soon as the phone was delivered to me, more than 10 of my colleagues requested for same phone and almost immediately, I discovered that the device was faulty. I called Jumia & due to how the customer care lady responded I had to tell my colleagues that they shdn't bother buying the phones oh. Majority of them wud have gone ahead to buy it from Jumia sef but when they realised I'm yet to get a replacement, they all just loose interest. That's credibility issue for jumia. Now imagine what those same people will tell others about ordering from Jumia. It takes so much (pain, money, time etc) to build up an organisation but it can take as little as N2.00 to destroy same company's goodwill/credibility. Now I bliv if this issue shd trend on twitter, a lot of persons will come out to state in 1 or 2 ways how Jumia has maltreated them and that wouldn't be good for their image. 
Anyways, it's just  N14,000 so it's really no biggie.

OlaksEinstein:
I understand your pain and reaction to this issue but really, this kind of issue comes up in every organisation that are retailing, there always some items that are bad due to factory fault or in the course of exportation.

The way forward has been determined and you will be sorted rightly.

Thank you.

dawoyo:


My broda, the thing tire me. I originally requested for a replacement since Sept 11th oh, I had to change it to refund when they didn't even bother to replace it abt 3 weeks after. Anyways, I will call them today again and request to speak to a supervisor & I'll take it up from there. Though the amount involved is small, I might have to seek the assistance of @omojuwa on twitter. I think it's high time jumia is taught a lesson.

dawoyo:


I'm more angry because I was kept in the dark.
I kept calling to ask what the problem was even after I received an email on the 18th of September that the device was confirmed defective and that a replacement would be delivered to me asap.
So after waiting for over 2 weeks, I was like now what's wrong ‎& after series of calls, I was informed that there's no update on the device yet & that I should be patient. 
‎
Now I browsed Innjoo's website & saw d problem with my phone boldly written ‎"‎Bright lines or flickers on the LCD"‎ under the return policy as hardware problem & a valid claim for returns.
‎
If they had informed me that it might take a month or 2 months before a replacement is delivered, I would have been perfectly okay with that but instead nothing like that. As I'm typing this, there's no clear date when it will be replaced. I guess it might be 1 or 2 months time.‎

So when you say the way forward has been determined, pardon me if I do not share your optimism because I am not aware of any. I was only told a replacement will be issued over 3 weeks ago, a replacement I am yet to see. 

‎Boss I thank you jare for taking the time to read & even respond to my epistle.

OlaksEinstein:

Dear Sir,

We are sorry Sir and as you can see, there are due process to withdrawing warranty from Innjoo and just like Jumia will promise 3 to 8 days order delivery and they will eventually deliver the order in 24hours or 14 days so also it is for warranty processing.

Innjoo is in Dubai, Egypt, Saudi Arabia and Nigeria, this issue is springing up from these four countries and it has to be looked into appropriately before approval for replacement.

Jumia has done her part by conducting a quality check on the device confirming it successful and have also promised a replacement and they will not delay the delivery when approval is sorted has Innjoo is required to approve the request.

Thank you.

Prescott001:
u like talk talk....go to google ask for their office and go to their office...
vet ur anger...
slap one of their female workers...
punch their boss..
dem no born am well...he would ansa u

dawoyo:
Yeah I get you completely & that's why I never blamed them for the defect. I only blamed them for lack of communication. If you knew the process will take some time, why not be upfront with me & say Mr. the replacement will take a while say 1 to 2 months.‎ 
At least you have taken the time to explain to me & now, I'm better informed.  ‎
When next I call the customer care, I will know the right questions to ask & that's all thanks to you.‎

augster:
These reviewers are saying innjoo note won't be less than $150...so a quadcore phone would cost more than an octacore..they are definitely wrong!!

DNDROID:

ofcourse na...
These people want to decieve innjoo into making the mistake that tecno made!

wicked people!
just because you make alot of careless money you think everything should be expensive!

they should go and buy the galaxy Note 3
its just #93k...
i have it for sale at #120k... Please tell them to rush now... Wise men from Mars! :-/

OlaksEinstein:
Brotherly, I reason with you jare.

We have been brain washed to believe that everything that is big deserves a huge amount of money to have it in one's possession.

Innjoo are here to make things right doing things they loved doing. I have lately seen a quad core Samsung equipped with 4.5 inch screen for NGN26,000.00. That sammy must have been sold for about 50 to 60k if Innjoo was not around.

What a pity! Innjoo iNote will be sold for NGN16,495.00

OlaksEinstein:
Brotherly, I reason with you jare.

We have been brain washed to believe that everything that is big deserves a huge amount of money to have it in one's possession.

Innjoo are here to make things right doing things they loved doing. I have lately seen a quad core Samsung equipped with 4.5 inch screen for NGN26,000.00. That sammy must have been sold for about 50 to 60k if Innjoo was not around.

What a pity! Innjoo iNote will be sold for NGN16,495.00

OlaksEinstein:
Brotherly, I reason with you jare.

We have been brain washed to believe that everything that is big deserves a huge amount of money to have it in one's possession.

Innjoo are here to make things right doing things they loved doing. I have lately seen a quad core Samsung equipped with 4.5 inch screen for NGN26,000.00. That sammy must have been sold for about 50 to 60k if Innjoo was not around.

What a pity! Innjoo iNote will be sold for NGN16,495.00

OlaksEinstein:
Brotherly, I reason with you jare.

We have been brain washed to believe that everything that is big deserves a huge amount of money to have it in one's possession.

Innjoo are here to make things right doing things they loved doing. I have lately seen a quad core Samsung equipped with 4.5 inch screen for NGN26,000.00. That sammy must have been sold for about 50 to 60k if Innjoo was not around.

What a pity! Innjoo iNote will be sold for NGN16,495.00

thinko:

Bros abeg did u get dat info dat will be 16,495

DNDROID:

Wow really?
That's more like it!
And am getting two...along with all my buddies here...

Expensive guys can stay ALONEfoolishly dumb believing they are at the top!

Thanks bro!