MsBella:
Hello JideSM,

I am on MTN Zone plan. Previously, I have been charged at different call rates per kobo and I have not had any problem with this.

But for over a month, I have been charge 40k per second for every single call I make! How can this be rectified because I am being overcharged for reasons best known to the service provider.

Your attention is needed and your help will be appreciated.

Thank you.

Hi MsBella, apologies for the inconvenience. Some customers on MTN Zone tariff plan are not receiving discounts on calls. The issue is receiving attention. Regards

uhuns:
hi help re activate this line 08060766983. its an old line.

Hi uhuns, the mobile number you provided is currently active on the network. Let me know the issue you are having the line. Regards

JideSM:


Hi MsBella, apologies for the inconvenience. Some customers on MTN Zone tariff plan are not receiving discounts on calls. The issue is receiving attention. Regards

Alright. Thank you.

Please note that this number 07036736263 is being used to defraud unsuspecting Nigerians of their recharge airtime pins.

Below is a link to how the user achieves his aim.
https://m./323002574531546?view=permalink&id=408419809323155&_rdr#408424655989337

Corruption is not a one-man battle. I hope your organization will act on it accordingly. Thanks.

.

JideSM:


Hi uhuns, the mobile number you provided is currently active on the network. Let me know the issue you are having the line. Regards

thanks its seem mtn has retrieved the line it an old line of mine. for security reasons how do i confiirm, that my details are not on the line.

pls, i recharged 200 naira in the afternoon today and made a short call, i checked my balance and it was one hundred and ninety six naira, unfortunately, i checked my balance this evening, only to discover that they have taken my hundred naira, i only have ninety six naira left. pls i will like to look into this,my no is 07069305071. tanx in advance

..

tayoccu:
Y'ello Nairalanders,

We are using this thread as another channel to help, listen and learn from existing and potential MTN subscribers. Do not hesitate to send your inquiries, complaints and suggestions here, JideSM and I will do our best to make sure you get satisfactory response.

Welcome to the new World!

Good day, I am a customer of MTN, and I am writing to inform you about the illegal removal of N15 several times from my call credit, the first removal was around 2:15 and I informed the customer care agent on twitter immediately, all they told me was to hold on that they are working on it. Since then, it has been removed five more times making a total of N90. There have been times in the past when they deduct my call credit but when i inform them, they return it and apologise even though they always fail to provide a reason. It's been over 32 hours now and they have done nothing about it even tho I keep pestering them. I'm frustrated already and I can imagine the number of illiterate or unsuspecting customers this is happening to, that's why I'm writing you, and I'll appreciate it if you acknowledge this. Thanks
Tunde Akerele
08062575531

Hi Mr JideSM,

You haven't told me the tarrif for the goody bag. Thanks

slimkay83:
How can I deactivate Mtn whatsapp monthly goodbag on my phone

sir please how did you activate the whatsapp goodybag I need the code please

please Jidesm how can I Activate whatsapp goodybag on my line

Text WAM to 131 for 60 naira monthly

Godwin978:
sir please how did you activate the whatsapp goodybag I need the code please

I subscribe for MTN data bundle with ( 120 to 131) believing all i was told that 1.5gig and 3.5gig will both work 24hrs but only after exhausting 1.5gig i decovered that my phone refuse connecting. It later connected around 9:00pm in the night.. This is truly unfair cause the main aim of my subscribing is to use it during that not night i still have over 2.6gig left and my subscribtion is expiring on the 24/12/2014. Pls kindly resolve the issue my number is 08055110030. i ported

Mr jide first i must recomend u for Patience an hardwork.
my enquiry is to no how to activate the the mtn 600 percent bonus am on mtn pulse tanx

Good morning here!
Pls I keep getting a message that "my last session is 0.0 data and you acct balance is.....of which I have active subscription on my BB, but this message keeps coming like every 2 minutes.pls dis is so annoying.
My no is 08137731973.thank

Please how do I deactivate the how to treat your lady right messages from 33555

Please i keep receiving this message from channel(50) "zone 12k/s *135*1#" and i need it to stop, sometimes i get up to 400 in an hour its distracting, annoying and drains battery. I have been trying to talk to your agent but i dont hear that option when i call 180. Please how can i make it stop. My number 07035361913

Please can you help me check if my number is registered ?

My number: 08130918018 thanks.

want to know while mtn should deduct #100 credit from my account without good cause early this morning.My mobile number is 07032661920.Thanks for your quick response.

2Brave:
I subscribe for MTN data bundle with ( 120 to 131) believing all i was told that 1.5gig and 3.5gig will both work 24hrs but only after exhausting 1.5gig i decovered that my phone refuse connecting. It later connected around 9:00pm in the night.. This is truly unfair cause the main aim of my subscribing is to use it during that not night i still have over 2.6gig left and my subscribtion is expiring on the 24/12/2014. Pls kindly resolve the issue my number is 08055110030. i ported

Sorry about this. The smartphone bundle works this way: the 1.5GB works only during the day while the main 3GB works at night(9PM to 6AM daily). When you exhaust the 1.5GB, you'll be left with just the 3GB which is only accessible as from 9PM and this is what happened in your case. Thanks.

adusco:
Good morning here!
Pls I keep getting a message that "my last session is 0.0 data and you acct balance is.....of which I have active subscription on my BB, but this message keeps coming like every 2 minutes.pls dis is so annoying.
My no is 08137731973.thank

Sorry about this. This message you are getting is the End of activity notification. To stop it send EOCN OFF to 131.

Dhurmynick:
Please how do I deactivate the how to treat your lady right messages from 33555

Please send your phone number via PM for assistance.

Boboymartin:
Please i keep receiving this message from channel(50) "zone 12k/s *135*1#" and i need it to stop, sometimes i get up to 400 in an hour its distracting, annoying and drains battery. I have been trying to talk to your agent but i dont hear that option when i call 180. Please how can i make it stop. My number 07035361913

So sorry about this. To stop receiving cell broadcasts on your phone simply go to your phone settings. If you use an Android device, go to your SMS settings and under Cell Broadcasts you can turn off these messages.

Psychodavidovic:
Please can you help me check if my number is registered ?

My number: 08130918018 thanks.

Y'ello, this number has not been registered. Please visit the nearest registration center for assistance. Apologies for the inconvenience.

josh1st:
want to know while mtn should deduct #100 credit from my account without good cause early this morning.My mobile number is 07032661920.Thanks for your quick response.

Sincere apologies for this. Your records show that you were billed N100 as a premium subscriber in the on going cash quest promo. If you wish to opt out of this promo, simply send STOP to 1010.

JideSM:


Y'ello, this number has not been registered. Please visit the nearest registration center for assistance. Apologies for the inconvenience.

Thank you.

Please Mr jide I keep getting annoying messages from numbers like 5010, 5020, 5030 and so on. I get up to 20 messages at times. Please my number is 08103986669

mathefaro:
Please Mr jide I keep getting annoying messages from numbers like 5010, 5020, 5030 and so on. I get up to 20 messages at times. Please my number is 08103986669

Hi. Sorry for the inconvenience. The reported issue is now being attended to and will be resolved as soon as possible.

JideSM:

So sorry about this. To stop receiving cell broadcasts on your phone simply go to your phone settings. If you use an Android device, go to your SMS settings and under Cell Broadcasts you can turn off these messages.

Thanks alot.

Mr JideSM, I can't browse with my money on my MTN sim with my android device unless I use a data subscription which wasn't the case before and I have tried sending RESET to 131 but I keep getting '' You have sent an invalid command, text HELP to 131'' please what is the solution to this?

Hello mr jide..
Mehn! Am really annoyed with this, i opt in for mtn quick facebook in which mtn deduct #5 everyday from my acct. But i tried to deactivate it, it wasn't successful, i called the customer care several times i was told to dial *510*22#. Whenever i dial it, what i do get is welcome to facebook... Mehn! It's annoying! this is how mtn keeps eating #5 everyday from my acct, without option to stop it. I don't know whether u can help on this, 08067708757.... That's my number.