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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (585494 Views)
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Re: MTN Customer Care Thread by buoye1(m): 10:44pm On Feb 05, 2015 |
Mr JideSM Pls I bought a new MTN sim today,registered it and I was told to start using it after an hour(3pm)around 5:30pm I recharge #1000,then sent BBC to 21600 for monthly BbC my money was removed and I didn't receive any message since then..my edge still in small letter(I av restarted my phone 3times)pls help me 07030091385 |
Re: MTN Customer Care Thread by Cgame: 12:45pm On Feb 06, 2015 |
Good day. Please I would like to know the different call packages available.. I wanna switch... Thanks in advance |
Re: MTN Customer Care Thread by Tzeronix(m): 3:46pm On Feb 06, 2015 |
I opted for mtn BBCDAY some hours ago. I've already received a confirmation sms but I still cannot browse with it. Edge is still on small casing too. I tried opting for another but I received an sms saying I was already subscribed to the plan but when I text STATUS to21600 I get an sms saying I have no active BB plan pls help! Here is my number 08144614557 |
Re: MTN Customer Care Thread by AwesomeRomeo: 6:19pm On Feb 07, 2015 |
JideSM:Tanx. How far with my request to mtn to provide 3G network in my location? |
Re: MTN Customer Care Thread by negal(f): 2:05am On Feb 08, 2015 |
Hi Jide, how do i stop the auto renewal of my data plan? im out of the country and when i tried sending NO to 131 it didn't go through.. thanks |
Re: MTN Customer Care Thread by JideSM: 11:47am On Feb 09, 2015 |
negal: Kindly send your number or send the No to 131 and see if you get a response again |
Re: MTN Customer Care Thread by dataplus87(m): 12:56pm On Feb 09, 2015 |
please help Mr Jide,My #7999 was wiped overnight on my mtn line 07069465293.. please help me look into it and also I make a transfer of #2400 from that same line but it was deducted not the airtime never got delivered.... please waiting for your reply ASAP, thanks |
Re: MTN Customer Care Thread by dataplus87(m): 5:20am On Feb 10, 2015 |
no response and issue still on resolved after 24hrs....mtn Scammed me and want to keep quiet about it |
Re: MTN Customer Care Thread by JideSM: 1:26pm On Feb 10, 2015 |
dataplus87: Hi dataplus87, apologies for the inconvenience. Your reported cleared airtime issue is receiving attention. However, checks on our system revealed that the N2,400 transfer was successfully delivered 2015-02-09 11.10am. Regards |
Re: MTN Customer Care Thread by dataplus87(m): 5:10pm On Feb 10, 2015 |
the airtime never got delivered,although I saw the delivery message on the other line.... I experienced such last week,but the money was refunded later, please help me look into this ...is really giving me headache loosing that much please |
Re: MTN Customer Care Thread by Yarilaw175: 11:15am On Feb 12, 2015 |
Please stop deducting N50 from my account weekly 08063370310 |
Re: MTN Customer Care Thread by meziboi(m): 1:47pm On Feb 12, 2015 |
Plz can u help me stop getting spam msg my mtn line? It's very annoying to receive close to 30 sms from random numbers very day. Here is my no= 08036090218 and 08160346968. Thanks |
Re: MTN Customer Care Thread by Psalmwise(m): 3:57pm On Feb 12, 2015 |
Bro jideSM mtn usually snds me notiofication dat I jez used 1kb,10kb and dey wud deduct d money from my credit,I tot dey wud stoped so I ddnt bother complaining but like almost a week now they have increased it to lik 50kb...dis mawn dey jez snt a notification dat I have used 250kb and dey deducted my money....,the major reason am now lodging a complaint now is that since I have an active data plan on my mtns sim y is mtn charging me for kilobyte again,I make use of only phone browser,operamini and whatsapp ...,pls can u help me stop the unjustified deduction of my money....thanx my number is 08032257675...have lodged a similiar complaint here befor |
Re: MTN Customer Care Thread by Tolaphil: 2:32am On Feb 13, 2015 |
Hello Mr Jide, my sim card was recently deactivated, is there a way to reactivate it even though I am presently in London? I do need my sim card to be active please, as I get my transaction alerts on it. 08033799569 is the number....please help. Tola |
Re: MTN Customer Care Thread by SparklingP: 4:31am On Feb 14, 2015 |
Dear Jide, please can you help me deactivate this mtn facebook service on my line. I don't even know that I subscribed for such service nd every week #25 is deducted from my account. this is my no 08033056044. thank you |
Re: MTN Customer Care Thread by Albert247: 8:48am On Feb 14, 2015 |
My name is ken, A technician@ carlcare service centre opebi lagos, for repairs and technical assist on Tecno,Infinix and Itel mobile phones. Call me or whatsap +2348139609214 |
Re: MTN Customer Care Thread by Nobody: 4:13pm On Feb 14, 2015 |
pls mtn has been deducting my airtime anytime i load in the very 1st month. pls help me deactivate it because am totally and absolutely fed up. Heres my number 08108195136 |
Re: MTN Customer Care Thread by Nobody: 4:27pm On Feb 14, 2015 |
JideSM:gdday broda,i cant access costumer care agents wen i call d cc service....its a new sim tho so wot do i do pls ![]() |
Re: MTN Customer Care Thread by Nobody: 4:31pm On Feb 14, 2015 |
i cant borrow airtime on mtn,when i try it tells me "failed".......wot can i do pls |
Re: MTN Customer Care Thread by Joysmart(f): 5:31pm On Feb 15, 2015 |
![]() ![]() Please my airtime of 17960 was wiped since last Monday being 9th of February 2015 I've called customer service on 180 several times They confirmed that the amount was missing without any trace The lady I spoke with at some point assured me that she'll forward my complaint to the appropriate quarters but till now I've not gotten any refund Please kindly help me out 17960 is no small money My number is 08038904583 and Thanks in anticipation |
Re: MTN Customer Care Thread by JideSM: 8:32am On Feb 16, 2015 |
Smartestelvis: Sorry about this, kindly confirm if you can make calls. Also you can use other channels like twitter/@MTN180 Facebook/MTNLoaded and the Livechat on your website, these can be used to contact them 1 Like |
Re: MTN Customer Care Thread by JideSM: 8:36am On Feb 16, 2015 |
Smartestelvis: Sorry about this, kindly dial *606# then select 1 to check if you are eligible, then you can try using the service. 1 Like |
Re: MTN Customer Care Thread by JideSM: 8:37am On Feb 16, 2015 |
SparklingP: Kindly dial *510*22# to cancel the quick facebook service but if its the Goody bag dial *662# then select that of facebook and cancel auto renewal |
Re: MTN Customer Care Thread by JideSM: 8:42am On Feb 16, 2015 |
Joysmart: Sorry about the delay, the issue is being attended to and they would refund the airtime back to your line |
Re: MTN Customer Care Thread by JideSM: 8:44am On Feb 16, 2015 |
Tolaphil: Sorry about this, the line has been recycled seeing it was inactive for more than 120days and has been assigned to a new customer, who is now the legal owner of it. |
Re: MTN Customer Care Thread by JideSM: 8:48am On Feb 16, 2015 |
eaglesec1999: You had N78 and did a share n sell transaction then transferred it out of your line. |
Re: MTN Customer Care Thread by Joysmart(f): 10:57pm On Feb 16, 2015 |
JideSM:Alright I pray so o Thanks for what you're doing here You're a great guy |
Re: MTN Customer Care Thread by vlan(m): 11:17pm On Feb 16, 2015 |
Hi Jide, MTN wiped my N9,595 on the 9th/10th of February and no feedback has been given on the reason for taking my airtime. My number is 08145574397 and I still have some of the records of the loaded recharge cards. Kindly treat this with urgency. N9,595 is not small money. |
Re: MTN Customer Care Thread by JideSM: 12:28pm On Feb 17, 2015 |
vlan:Sincere apologies Vlan. The issue has been resolved globally. |
Re: MTN Customer Care Thread by vlan(m): 12:36pm On Feb 17, 2015 |
JideSM: I don't understand the resolution terms you're using. My N9,595 was wiped and nothing has been refunded till now. I evidences of some of the loaded recharge cards with me. Please refund my airtime now. This matter isn't gonna go under the carpet. |
Re: MTN Customer Care Thread by happy662(m): 3:27pm On Feb 17, 2015 |
hw do i stop dis pop up notification sms showing on my screen |
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