Hi Jide,
How do i opt out of the mtnPLAY subscription? My airtime has been deducted too much

JideSIM :I activated my share and sell yesterday and I av forgotten the pin I used,pls help me out on my sim:::09033707167

.

Hi, my airtime (N9,595) is yet to be refunded. My number is 08145574397 and this was taken between the 9th/10th of February, 2015.

It's going to 2 weeks now!

Pls help me! I loaded my mtn to call but it was deducted for 10Mb auto renewal. I'm on ipulse, so I have Mb already credited to me when I loaded. How can I use the 10Mb daily subscription before it expires? Since it was renewed, it has not been touched. I don't want to exhaust the one meant for seven days tonight and I can't allow what they deducted my money for to go like that. Please help, I'v tried calling them but they're not picking. Thanks

About two weeks ago, i got a message from MTN that i have been on the network for 8 years and i should recharge to get 500% bonus. Have spent more than #2000 since then but no bonus

happy662:
hw do i stop dis pop up notification sms showing on my screen

Hi, what information is being provided in the SMS?

Lordabas:
Hi Jide,
How do i opt out of the mtnPLAY subscription? My airtime has been deducted too much

Sorry about this. Please PM your phone number for assistance.

idowuh98:
About two weeks ago, i got a message from MTN that i have been on the network for 8 years and i should recharge to get 500% bonus. Have spent more than #2000 since then but no bonus

Sorry about this. Please PM your phone number for assistance.

JideSM:


Sorry about this. Please PM your phone number for assistance.

09032633469

JideSM:


Sorry about this. Please PM your phone number for assistance.

This is my no:

Mtn, I subscribed for bbcday yesterday note around 11:10pm and when I later checked my status I discovered that I was not even activated for that bbcday. Even this morning I got a message that my bbcday has expired.
"Your BlackBerry subscription has expired. Text BBCDAY 21600 to renew. Costs only N100.0! Or text help to select one of our cheaper packages."
What is all that for God sake. This is he second time this will happen to me. 08032823621

happy662:
hw do i stop dis pop up notification sms showing on my screen

Hi happy662, kindly text EOCN OFF to 131 to stop receiving notifications. Regards

peteregwu:
Mtn, I subscribed for bbcday yesterday note around 11:10pm and when I later checked my status I discovered that I was not even activated for that bbcday. Even this morning I got a message that my bbcday has expired.
"Your BlackBerry subscription has expired. Text BBCDAY 21600 to renew. Costs only N100.0! Or text help to select one of our cheaper packages."
What is all that for God sake. This is he second time this will happen to me. 08032823621

Hello peteregwu, apologies for the inconvenience. You will be contacted shortly. Regards

Lordabas:

09032633469

Hello Lordabas, the service has been deactivated as requested. Regards

buoye1:
JideSIM :I activated my share and sell yesterday and I av forgotten the pin I used,pls help me out on my sim:::09033707167

Hello buoye1, so sorry for the inconvenience. Have you been given a new MTN Share and Sell PIN? If not, kindly let me know. Regards

DonCrust:
Mr JideSM, what could be the problem with my F@stLink modem? Each time I try to connect to the internet, I gives me report that the connection I'm trying to make to the remote computer is disconnected.
I've tried 3 simcards and 3 fastlink modem on different systems and they all give the same report. Pls what could be the cause?

Thanks for your prompt response.

Hello DonCrust, apologies for the inconvenience. Kindly send your mobile number via PM for assistance. Regards

adeymolahm:
Pls help me! I loaded my mtn to call but it was deducted for 10Mb auto renewal. I'm on ipulse, so I have Mb already credited to me when I loaded. How can I use the 10Mb daily subscription before it expires? Since it was renewed, it has not been touched. I don't want to exhaust the one meant for seven days tonight and I can't allow what they deducted my money for to go like that. Please help, I'v tried calling them but they're not picking. Thanks

Hello adeymolahm, sorry for the inconvenience. kindly text NO to 131 to stop the auto-renewal. Regards

JideSM:


Hello buoye1, so sorry for the inconvenience. Have you been given a new MTN Share and Sell PIN? If not, kindly let me know. Regards

Yea...I was able to get through to the customer service on phine which the lady rectified the issue

JideSM:


Hi happy662, kindly text EOCN OFF to 131 to stop receiving notifications. Regards

thanks

Pls i need your urgent help! Last year during the period of october 1-5th i received a message that i should load 200naira to get 50mb courtesy of independence, i did! But up till now, for where, i have not seen any mb.
Then also, sometime last year i transferred airtime(have forgotten the actual amount) from my sim to a number, but the airtime didn't get to its destination.
Thanks in Anticipation
my no. Is : 08162459775

Hi JideSM,

I am currently applying for a visa to join my husband in Canada. I need my call logs from when we met in August 2013 till date , as proof of our relationship. Please help me out. Thanks

Neelzar

Hi jidesm, i recently submitted a proposal on MTN's proposal portal, but the thing is i dont know if it has been recieved because it always shows me a new page again after loadin,,,, no sigh such as 'proposal sibmitted, thank you.' to guarantee if it has been recieved or not....how do i know it has neen recieved, i await your response, patiently, thank you.

Neelzar:
Hi JideSM,

I am currently applying for a visa to join my husband in Canada. I need my call logs from when we met in August 2013 till date , as proof of our relationship. Please help me out. Thanks

Neelzar

Y'ello Neelzar,

Do you have your MTN Security? You can use it to log on to our Web Self Service and see your call records. You could also apply for this at any of our offices.

JideSM:


Y'ello Neelzar,

Do you have your MTN Security? You can use it to log on to our Web Self Service and see your call records. You could also apply for this at any of our offices.

hi jidesm i am sincerely at loss why u didnt reply me, when i know u had seen mu post, i'd waited patiently for ur reply, anyways i still do.Hope u have a nice day, sir.

@tayoccu, jideSM pls biko solve this issue for me nah, its still dis same removing of kilobytee and removing it freom my account balance, MTN as been sending me mesage that I have used up zero kilobyte and zero naira as been deducted from my acct, naw jez naw they did d worst ,I was downloading using UC web(this nt d first timeam using ucweb to download)and I have subscription and they jez wiped the whole #81 on my fone saying I use onethousand and sumtin kilobyte...Pls help me resolve dis problem and possibly refund my money...., I was about. Using the credit to send happy new month mesage to my loveones.
Below is a screen shot of ow dey have been deducting my airtime using this method.
My Number is 09032771996

Joysmart:
Hello Mr Jide Good day and happy Val in arrears
Please my airtime of 17960 was wiped since last Monday being 9th of February 2015
I've called customer service on 180 several times
They confirmed that the amount was missing without any trace
The lady I spoke with at some point assured me that she'll forward my complaint to the appropriate quarters but till now I've not gotten any refund
Please kindly help me out 17960 is no small money
My number is 08038904583 and my name i
Thanks in anticipation

This issue is still unresolved please help me do something about it I really need that airtime

Hi, I have a data balance of 4.5gb on my phone but instead mtn charges me for using the internet with my phone credit. Its really frustrating. Pls help

pls my sister's sim has enterd "fixed dialling mode" and it is requestin PUK2 before can b fixd

Domwiz4all:
pls my sister's sim has enterd "fixed dialling mode" and it is requestin PUK2 before can b fixd

Sorry about it. Please mail us and include the following details- her phone number, a phone number to contact her and the phone type. Thank you.

JideSM:

Hello. I subscribed for the Goodybag bundle of 1000 Naira and my subscription expires in April. I've used up my airtime, how can I cancel it and subscribe to the bundle of 750? I initially sent 'Cancel' to 131 and got an acknowledegment sms, but the plan has not been cancelled and I'd like to switch to that of 750.

Also, calling 180 does not present an option for me to speak to an agent.

Please I need your assistance, how can I speak to one of your customers care agent. 181 does not allow me do that