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Nairaland Forum / Science/Technology / Phones / MTN Customer Care Thread (587221 Views)
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Re: MTN Customer Care Thread by rezzy: 2:34pm On Feb 01, 2016 |
Mr JideSM, Good day sir, I registered my sim on Friday and was given bonus of 7k, just this morning, the bonus has been wiped out. Pls help me out. My number is 08039233983. Thanks |
Re: MTN Customer Care Thread by Nobody: 2:41pm On Feb 01, 2016 |
JideSM:Data connection not establishing, after all protocols are enabled. E.g Data connection MTN 3G enabled=Nil. |
Re: MTN Customer Care Thread by uchetex247: 3:28pm On Feb 01, 2016 |
pls jide kindly deactivate my line from and football fact services or mtn play service ,which I mistakenly subscribed for my no is 08168576106.. thanks. .as I await in anticipation. ... |
Re: MTN Customer Care Thread by ggrin(f): 8:42pm On Feb 01, 2016 |
I called customer care yesterday afternoon to help me subscribe from thr side cos I was unable to sub on my phone due to service wahala which my credit was deducted. I got a message around 12pm today that I do not have an active bb sub. I called customer care and the guy told me I don't have an actice bb sub ![]() Mtn o ![]() ![]() ![]() ![]() ![]() Pics below ![]() Cc mr jidesm , tayoccu ![]() ![]()
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Re: MTN Customer Care Thread by striker9(m): 10:46pm On Feb 01, 2016 |
I have up to 2g on my sim for mtn better me,its vanished this morning... pls what's happening |
Re: MTN Customer Care Thread by JideSM: 6:46am On Feb 02, 2016 |
ggrin: The issue is receiving attention, some other customers were also affected, kindly exercise patience. |
Re: MTN Customer Care Thread by ggrin(f): 7:35am On Feb 02, 2016 |
JideSM:alright sir |
Re: MTN Customer Care Thread by JideSM: 10:06am On Feb 02, 2016 |
striker9: So sorry about this, striker9. Please PM your phone number for checks. |
Re: MTN Customer Care Thread by JideSM: 10:16am On Feb 02, 2016 |
rezzy: So sorry to hear this. I have also confirmed same on your line. Please be informed that the SIM registration bonuses have a January 31st expiry date as communicated in the messages sent when the bonus was given. Be rest assured that other bonus offerings are available to you, such as thee BetaTalk 200% bonus on every recharge. I apologize for the inconvenience caused. |
Re: MTN Customer Care Thread by JideSM: 10:20am On Feb 02, 2016 |
indigene: So sorry about that. Please PM your phone number stating your type of phone/data device for assistance. |
Re: MTN Customer Care Thread by JideSM: 10:25am On Feb 02, 2016 |
uchetex247: Hi uchetex247, so sorry about this. I have just confirmed that the MTN Play services are no longer active on your line. |
Re: MTN Customer Care Thread by rezzy: 10:26am On Feb 02, 2016 |
JideSM: But I registered 2 other Sims too and the bonuses are still there. I gave them out to my sisters and they are still enjoying the bonus. Maybe I'm just not lucky. Is the registration still going on at the centres? I have 2 more sims to register. Thank you sir |
Re: MTN Customer Care Thread by JideSM: 11:18am On Feb 02, 2016 |
rezzy: Yes, SIM registration is still on. 1 Like |
Re: MTN Customer Care Thread by kolawoleahmed(m): 3:47pm On Feb 02, 2016 |
Gud afternoon sir, can u help us cancel all subscriptions made on 08034752479. They ve bn draining d owner's money Thanks |
Re: MTN Customer Care Thread by JideSM: 4:44pm On Feb 02, 2016 |
kolawoleahmed: Hi there, your request has been successfully completed. |
Re: MTN Customer Care Thread by ggrin(f): 7:34pm On Feb 02, 2016 |
JideSM:bro, I'm still waiting ![]() |
Re: MTN Customer Care Thread by ryfoz(m): 10:19pm On Feb 02, 2016 |
PLEASE SIR TELL ME HOW TO UN-SUSCRIBE FROM MTN musicplus plan oooo, customer care agent keep telling me to send NO to 5900 but it doesn't work jhare, last time you were the one who helped me cancel it but this time I need the valid procedure to cancel it myself when i don't have airtime sufficient for it plsssss oooooo |
Re: MTN Customer Care Thread by yemi2plus(m): 5:28am On Feb 03, 2016 |
JideSM: Hello JideSM, Last month, I subscribed for the BBC monthly plan and wasn't given the regular 7days bonus, which you requested that I send you a PM to assist me, I sent the PM but got no reply from you. Just yesterday/today, I was automatically re-subscribed to the plan by MTN and was expecting to be given extra three weeks but was given a week extra which is unlike the normal tradition. Kindly look into this and assist me. NB: my number is: 07030187784. Thanks. |
Re: MTN Customer Care Thread by demo4show(m): 11:39am On Feb 03, 2016 |
Please mr jide kindly help out mtn has been deducting #20 from my two sims daily it really paining me i cant just cry. I am about destroying those sims,hoping to try other network. Deducting my hard earned money without me compromising for the service,it is really jaw dropping. MY REQUEST IS THAT PLEASE FOR GOD SAKE,KINDLY DEACTIVATE ALL MY SUBSCRIPTIONS My numbers are 08109820988 and 08108193658 anticipating for your swift response. |
Re: MTN Customer Care Thread by uyogabie(f): 3:18pm On Feb 03, 2016 |
uyogabie:Mtn has retored my data. |
Re: MTN Customer Care Thread by uyogabie(f): 3:38pm On Feb 03, 2016 |
Please JideSM, help me check these lines; 08104485889 and 08138325873.I bought them together as 2 in 1 in a pack and registered them in an mtn registration centre.I use one in my modem unfortunately,it has been blocked.Heko look into it.thanks. |
Re: MTN Customer Care Thread by dapaiks: 6:22pm On Feb 03, 2016 |
gudday, pls i want all callers tune on my sim to be deactivate my no. is 07030320807 thnk u. |
Re: MTN Customer Care Thread by honsule(m): 6:24pm On Feb 03, 2016 |
What is all this rubbish by mtn. Charging me for what?
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Re: MTN Customer Care Thread by peteregwu(m): 1:40am On Feb 04, 2016 |
JideSM: Thanks bro. |
Re: MTN Customer Care Thread by Nobody: 9:37am On Feb 04, 2016 |
JIDESM Good morning. It seemed I mistakenly subscribed to a service. Please deactivate it 07066272462 |
Re: MTN Customer Care Thread by JideSM: 11:58am On Feb 04, 2016 |
DavidGodwin:Hi DavidGodwin, may i know the name of the service for assistance? |
Re: MTN Customer Care Thread by JideSM: 11:59am On Feb 04, 2016 |
honsule:So sorry about this. Please provide your phone number for checks. |
Re: MTN Customer Care Thread by JideSM: 12:07pm On Feb 04, 2016 |
ggrin:So sorry for the delay. It is a general issue and our technical unit is working on it. Kindly bear with us. |
Re: MTN Customer Care Thread by JideSM: 12:11pm On Feb 04, 2016 |
ryfoz:Yello ryfoz, sorry for the inconvenience. Please provide your phone number for prompt assistance. |
Re: MTN Customer Care Thread by uyogabie(f): 12:23pm On Feb 04, 2016 |
uyogabie:JideSM help look into this.Thanks |
Re: MTN Customer Care Thread by ggrin(f): 12:43pm On Feb 04, 2016 |
JideSM:ah bro, since mon ![]() |
Re: MTN Customer Care Thread by JideSM: 12:56pm On Feb 04, 2016 |
demo4show:Sorry for the inconvenience. Checks show that you were charged for the MTN Music plus service. However, the service has been deactivated on both lines as requested. |
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