Good day Nairalanders, please I need professional advice on steps to take. Am seriously confused. My Dad went to SKYPE BANK, precisely SANGO OTA branch today to make cash withdrawer. After filling the teller, the cashier said he has less than the amount he filled in the teller, knowing fully that he has more than that, he requested for his statement of account only to find out that an unknown person have been withdrawing from his account without receiving any alerts from may 6th. The person has withdraw a total of one million four hundred and eighty five thousand naira.
Mind you he has no ATM card. It was cash with drawer. Please what steps do suggest we should take. Cos, he seriously confused.

Make God dey help person now o... One yeye guy that works in access bank was whisked away by SSS last week, he withdrew more than 8 million naira from people's account. Those he did it to didn't have ATM or sms alert.....

He should stand his ground that the bank was duty bound to protect his money and therefore responsible and culpable for the loss.
He should demand for full refund and not accept any excuse or otherwise threaten them with EFCC if they fail to do so - it seems to me it was an inside job and the bank was clearly negligent; its therefore their responsibility and their loss - no shaking.

MeAboki:
He should stand his ground that the bank was duty bound to protect his money and therefore responsible and culpable for the loss.
He should demand for full refund and not accept any excuse or otherwise threaten them with EFCC if they fail to do so - it seems to me it was an inside job and the bank was clearly negligent; its therefore their responsibility and their loss - no shaking.

That's my assumption too, people are saying it's insiders work

Yes indeed; let him not waste any more time speculating or listening to any excuse, since he played no role in the theft, as all he did was simply to keep money in his account; he should therefore demand prompt refund or threaten to expose the fraud to the media and charge them to the EFCC - trust me, no bank wants negative publicity; they will pay up, especially as the money isn't much and well within what a bank can easily right off.

Call me we will recover the whole money 08058284552

We went to the bank today to submit a letter to the branch manager as requested. Waiting for the outcome

I also mail there YES centre (customer care)

AdlatWorld:
Good day Nairalanders, please I need professional advice on steps to take. Am seriously confused. My Dad went to SKYPE BANK, precisely SANGO OTA branch today to make cash withdrawer. After filling the teller, the cashier said he has less than the amount he filled in the teller, knowing fully that he has more than that, he requested for his statement of account only to find out that an unknown person have been withdrawing from his account without receiving any alerts from may 6th. The person has withdraw a total of one million four hundred and eighty five thousand naira.
Mind you he has no ATM card. It was cash with drawer. Please what steps do suggest we should take. Cos, he seriously confused.

The bank should be held responsible. Approach them first and if they start talking trash, tell them that you will involve a lawyer.

No response received from the letter submitted to the branch yesterday

We shall submit the lawyer's letter tomorrow

Tell ur dad to go bak to the bank and request for a withdrawal slip and fill the slip like this

Vomm:
Tell ur dad to go bak to the bank and request for a withdrawal slip and fill the slip like this

Thanks for the advice

We visited the head office yesterday to submit the lawyer's letter. They promised that they will start investigation immediately. They promised 2 weeks for feedback. We do hope to see positive results.