midun22:
My itel 1516plus do restart itself sometime if I want to make calls or I want to request for account balance. pls what is d solution

Hello midun22, please comfirm there is enough balance, and for the restart problem,you can take your phone to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

onyekabe:
My Itel 1408 not able to Install first bank app and some app. What could be the cause

Hello onyekabe, please try to download from playstore and try other versions. If the problem persists,you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. If you need us send you address and hotline of our service center, please let us know the state and city you are living in now. Thank you!

Carlcaresophia:

Hello coollabman! Please let us know your IMEI, phone number, work order number, . So that we can transfer your information to our colleagues to check the detials. Thank you!

pls what are the consequences of changing the panel and board of the tab?!

onyekabe:
My Itel 1408 not able to Install first bank app and some app. What could be the cause

Hi there, please when did you notice this error?

itelMobileNG:


Hi there, please when did you nontice this error?

from the very day l bought the phone it can't download first bank and access bank app

onyekabe:
from the very day l bought the phone it can't download first bank and access bank app

You might have to visit your bank for exact details.

why does it take so long like 5 to 6hrs for my itel 1506 to charge to its full capacity? In just 5 mins of usage after charging to its full capacity the battery power drops drastically to about 75%. Battery can't even last for more than a year. Anyway, I've experimented itel phone, since I cant even enjoy it for a year, I've since registered my strong dislike for it.

Annibiteye:
why does it take so long like 5 to 6hrs for my itel 1506 this charge to its full capacity? In just 5 mins of usage after charging to its full capacity the battery power drops drastically to about 75%. Battery can't even last for more than a year. Anyway, I've experimented itel phone, since I cant even enjoy it for a year, I've since registered my strong dislike for it.

the same problem I have with my itel note prime! if you go to carlcare, they will tell you to change the board and panel of the phone at an exorbitant price. just buy a new phone my dear. this one is gone.

coollabman:


the same problem I have with my itel note prime! if you go to carlcare, they will tell you to change the board and panel of the phone at an exorbitant price. just buy a new phone my dear. this one is gone.

yea, will sure get a new one, but never again will I have dealing with an Itel phone.

Annibiteye:


yea, will sure get a new one, but never again will I have dealing with an Itel phone.

Me too

coollabman:


pls what are the consequences of changing the panel and board of the tab?!

Hello coollabman,since our technician suggest you to change the panel, it mainly present panel caused the charging fault. If you have any question, please bring your phone to our sevice center and ask our technicians to check for you thoroughly. Or you can send us the info(IEMI, phone number, work order number) we asked you and let us transfer the info to our colleagues. Thank you!

Carlcaresophia:

Hello coollabman,since our technician suggest you to change the panel, it mainly present panel caused the charging fault. If you have any question, please bring your phone to our sevice center and ask our technicians to check for you thoroughly. Or you can send us the info(IEMI, phone number, work order number) we asked you and let us transfer the info to our colleagues. Thank you!

your response is too late! I have already gotten another phone and I am planning to sell this one off for scraps!

lanre316:
I heard that the upcoming Itel 1516. isn't going to be an HD screen (1280*720) but rather a low res screen (820*480)

itelMobileNG, please tell me what I heard is not true.

Check the unboxing of the http://www.phonecorridor.com/2017/01/itel-s31-android-smartphone-price-india/ and it has HD resolution

Annibiteye:
why does it take so long like 5 to 6hrs for my itel 1506 to charge to its full capacity? In just 5 mins of usage after charging to its full capacity the battery power drops drastically to about 75%. Battery can't even last for more than a year. Anyway, I've experimented itel phone, since I cant even enjoy it for a year, I've since registered my strong dislike for it.

Hello Annibiteye, you can try another charger or USB cable, if the problem persist you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Carlcaresophia:

Hello Annibiteye, you can try another charger or USB cable, if the problem persist you can take your phone, together with receipt or warranty card, to our Carlcare Service Center, our technicians there will try to help you with it. If you need us send you address and hotline of our service center, please let us know the city and state you are living in now. Thank you!

Immediately the phone developed this problem, I sensed it should be the charger, so I got another charger, high quality one for that matter (adaptor + USB) thinking my itel will come to 'full life' still the problem persisted. For the receipt of my phone, Its missing o, can't lay my hands on it.
Thanks Carl care Sophia for your suggestions but I've long lost interest in itel phones!

Annibiteye:


Immediately the phone developed this problem, I sensed it should be the charger, so I got another charger, high quality one for that matter (adaptor + USB) thinking my itel will come to 'full life' still the problem persisted. For the receipt of my phone, Its missing o, can't lay my hands on it.
Thanks Carl care Sophia for your suggestions but I've long lost interest in itel phones!

Sorry to hear that. Could you let us know the state and city you are living in now, as well as your contact number, so we can transfer your situation to our colleagues? Thank you!

Carlcaresophia:

Sorry to hear that. Could you let us know the state and city you are living in now, as well as your contact number, so we can transfer your situation to our colleagues? Thank you!

No I can't. Am not interested in using the phone any longer.

Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

rukyboy:
Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

Hello rukyboy, for the problem you can try to restore factory settings, but remember to back up important files. If the problem still exists, you can try to take your phone to our Carlcare Service Center, our colleagues there will try to help you with your phone problem. Since we do not have service center in Enugu now, you can take your phone to our collecting points as below. Thank you!
GI Excel Phones, upstaires Ogbete Main Market, Enugu, Nigeria +2348173083609
Below website you can find contact info of our service center in Nigeria.
https://www.nairaland.com/2078618/address-hot-line-carlcare-service/6

rukyboy:
Hello. I just bought itel 1513. I've been unable to receive SMS since I bought it. I took it back to 3C Hub where I bought it and it was replaced. I was able to receive SMS for 2 days after that. But the problem started again and I haven't been able to receive any SMS since then. I've checked the settings and they r OK. Pls help me. I'm in Enugu.

Hi there, has the problem be resolved?

Hello All, my sister's itel 1506 keeps booting to the itel logo without coming up. Please is there any solution to this problem. Thanks in anticipation.

itelMobileNG:
Hello there,
itel Mobile Nigeria here to answer and respond to all your questions and Inquires.

Please post here whenever you come across a problem in your itel phone. We are always happy to help you.

Please I want to buy itel phone's in large quantity but I don't know how to get it, Can you be of help please?

Please is there any itel android phone i can get for 15k below...
My kid bro needs a phone urgently

nikiihardehx:
Please is there any itel android phone i can get for 15k below...
My kid bro needs a phone urgently

sure. it1409

nikiihardehx:
Please is there any itel android phone i can get for 15k below...
My kid bro needs a phone urgently

Hi there,

you can go for it1409, it1408 or it1355.

Thank you

Visible007:

Please I want to buy itel phone's in large quantity but I don't know how to get it, Can you be of help please?

Kindly send an email to oke.umu@itel-mobile.com
cheers

holuwabumi:
Hello All, my sister's itel 1506 keeps booting to the itel logo without coming up. Please is there any solution to this problem. Thanks in anticipation.

Hi there, kindly take the phone to the nearest carlcare center close to you for profesional and technical support.
Carlcaresophia would also follow up with you

We are set to Launch itel A51

More picture of itel A51

itel A51 picture

When are you guys launching the itel A51 phone in Nigeria?

@ Itel, my Itel 1513 can not received text messages, av done factory reset several times, immediately after the factory reset, messages will start coming in, until about 4-5 hrs after, whch it won't receive messages again. I think it's a manufacturer defect, wat can I do?