THIS IS SLONGE2 FROM THE COMPLIANT TOPIC OF CRIMINAL DEDUCTION OF MY DATA

THIS IS MY NUMBER,






CC: JideSM

Slonge2:
THIS IS SLONGE2 FROM THE COMPLIANT TOPIC OF CRIMINAL DEDUCTION OF MY DATA

THIS IS MY NUMBER, 08165490430

CC: JideSM

Hi Slonge2, you will be contacted shortly. Regards

JideSM:


Hi Slonge2, you will be contacted shortly. Regards

Jide... I complained about my browsing being slow after i subscribed to the 1.5gb plan some days ago... Here is my number 09036038489... It's still slow... Please help me... Ordinary to download pictures from whatsapp sef na wahala... I use a Tecno droipad 7c pro

pls, help me

I have a problem with my MTN sim, the problem is who ever wanted to call my line will see a network busy
But I am able to call any one with it.
I have make a SIM SWAP but nothing changes


NUMBER: 08037813450

[quote author=sagbar post=45631894]JideSM, Kindly help resolve my blackberry subscription issue. I subscribed for the BBC 1000 Package last week, the money was deducted but up till now i couldn't browse. I called your customer care and i was told that they can see my subscription has been successful from their end. Whenever i send STATUS TO 21600 to confirm my subscription status, i always get Yello! Your blackberry has no active DA. This message always confirm my conviction that the subscription was not successful and thus the reason for my inability to browse. My number is 09067011722...kindly expedite action in resolving this issue as a matter of urgency![/quo

I'm deducted N100 daily on my line 07033525995. Please I need the service stopped asap.

Thanks.

this is slonge2, i issue hasn't been resolved. The ccR contacted me when i was aboard a bike, and i told him to call me back later but up till now i haven't heard from him.








cc: JideSM

JideSM:


Hi Earth2Metahuman, apologies for the inconvenience. Please be informed that currently the 4G LTE coverage areas are Lagos, Abuja and Port Harcourt ONLY. Other states will soon be covered. Regards

Hi JideSm, I noticed a N200 deduction on 08XXXXXXXXX this evening. I haven't subscribed for anything that could warrant such deduction but I noticed i had 100mb of data which I think is the cause. I haven't even gotten any message up till this moment informing me of what happened. Please, I request a refund. i'm leaving ur MB untouched. You can wipe it but just refund me. Thanks in adv

Rapsowdee01:



Jide... I complained about my browsing being slow after i subscribed to the 1.5gb plan some days ago... Here is my number 09036038489... It's still slow... Please help me... Ordinary to download pictures from whatsapp sef na wahala... I use a Tecno droipad 7c pro

Hi Rapsowdee01, i'm truly sorry about this. Efforts to reach you were unsuccessful as you didn't pick your calls. Let me know whenever you are available. Regards

malambuba:
pls, help me

I have a problem with my MTN sim, the problem is who ever wanted to call my line will see a network busy
But I am able to call any one with it.
I have make a SIM SWAP but nothing changes


NUMBER: 08037813450

Hi malambuba, apologies for the inconvenience. As discussed on phone, please power your device off and on then try receiving calls. Let me know if it persists. Regards

[quote author=sholixe post=55416628][/quote]

Hi sholixe, i sincerely apologize for the inconvenience. Checks on the line revealed that the only recent activation done on the line was 500MB Weekly bundle on the 2nd of April. In addition, please note that Blackberry legacy plans (BlackberryOS bundles- BBC, BIS ) are no longer available. Please follow the settings below in order to use the data plan on your blackberry device:
• From the menu of the device, go to ‘Options’
• From option, select ‘Device’
• Click on ‘Advanced System Settings’
• Scroll down to ‘TCP/IP’ and click on it
• Check the box in front of ‘APN Settings Enabled’. This grants access to edit the APN detail
• Enter APN as “web.gprs.mtnnigeria.net”
• Enter Username as ‘web’
• Update Password as ‘web’
• Save
• Then reboot device.

neksummi:
I'm deducted N100 daily on my line 07033525995. Please I need the service stopped asap.

Thanks.

Hi neksummi, so sorry to hear this. Checks on the line revealed that you were billed N100 for the MTN Music plus subscription. However, your request for deactivation has been completed. Regards

Marvel1206:

Hi JideSm, I noticed a N200 deduction on 08103949377 this evening. I haven't subscribed for anything that could warrant such deduction but I noticed i had 100mb of data which I think is the cause. I haven't even gotten any message up till this moment informing me of what happened. Please, I request a refund. i'm leaving ur MB untouched. You can wipe it but just refund me. Thanks in adv

Hi Marvel1206, i sincerely apologize for the inconvenience. Checks on your line confirmed that you were billed for 100MB 1-Day Data Plan @ N200. You currently have 42MB data balance. However, there is provision for auto-renewal deactivation, simply text NO113 to 131. Regards

There's a scheme I have been suffering from... EPL FOOTBALL. I have tried every approved and available short codes to stop this robbery, but sms sent never gets delivered.

JideSM:


Hi Rapsowdee01, i'm truly sorry about this. Efforts to reach you were unsuccessful as you didn't pick your calls. Let me know whenever you are available. Regards

I am available at night... Just call between 8pm and 12am

beatzone:
There's a scheme I have been suffering from... EPL FOOTBALL. I have tried every approved and available short codes to stop this robbery, but sms sent never gets delivered.

Hi beatzone, i sincerely apologize for the inconvenience. Please send your mobile number via PM to enable me look into. In addition, you can text HELP to 2442 to activate the MTN Do-not disturb service. Regards

Slonge2:
this is slonge2, i issue hasn't been resolved. The ccR contacted me when i was aboard a bike, and i told him to call me back later but up till now i haven't heard from him.


cc: JideSM

Hi Slonge2, so sorry for the inconvenience. Please check your PM. Regards

hi
jidesm tayoccu


i loaded 1.5gb 5 times today
my expiration date supposed to be october 2017, but instead, it stopped at july... kindly help me fix this asap>

09066870040

@JideSM, tayoccu
Hello,
I use a Bold5, MTN subscription. I've been having problems (for about 2 days now) sending messages on Whatsapp and BBM. The deadline is June 2017, is it not?
Customer Service thinks my APN is wrong and that I need a reset. It's something more.
Anyone who's resolved this issue should please share how.

@op just got this message

Get 7GB @N2000 or 20GB @N5000 this holiday! Dial *131*110# to get 7GB or *131*116# to get 20GB. Enjoy 100% bonus on all data plans. Dial *131*1# to see plans

How true is this?

MetaHuman:
hi
jidesm tayoccu


i loaded 1.5gb 5 times today
my expiration date supposed to be october 2017, but instead, it stopped at july... kindly help me fix this asap>

09066870040

Hi MetaHuman, so sorry for the inconvenience. Please be informed that the Validity date for data bundle activation can not exceed 90 days. Regards

connkg:
@JideSM, tayoccu
Hello,
I use a Bold5, MTN subscription. I've been having problems (for about 2 days now) sending messages on Whatsapp and BBM. The deadline is June 2017, is it not?
Customer Service thinks my APN is wrong and that I need a reset. It's something more.
Anyone who's resolved this issue should please share how.

Hi connkg, i sincerely apologize for the inconvenience. Please send your mobile number via PM to enable me run a check. Regards

JideSM:


Hi MetaHuman, so sorry for the inconvenience. Please be informed that the Validity date for data bundle activation can not exceed 90 days. Regards

then why didn't you guys communicate these things to customers?
i normally do 1 year subscription ahead so i wont have to worry about data all through the year, when was that changed?

why should i be a victim of lack of communication?

okay, i want change my last two subscriptions changed then.
i want it changed from 1000 for 1.5gb twice to 2000 for 3.5gb with my bonus.

JideSM:


Hi Ficco, so sorry for the inconvenience. Please send the affected mobile number via PM to enable me assist. Regards

Thanks JideSM.
I got this msg few days after sending my mobile no" You have successfully unsubscribed from Pandora . To subscribe to Pandora again, text P to 2004. Thank you!".
I really appreciate ur assistance in this.
May God reward all ur effects. Amen.

@JideSM

Please I want to either gift or share data with someone. No hack has worked for either option so far.

How do I get this done?

pchukwudi:
@JideSM

Please I want to either gift or share data with someone. No hack has worked for either option so far.

How do I get this done?

Hi pchukwudi so sorry about this. Please be informed that the data share and data gifting services are no longer available. Alternatively, you can enjoy the MTN SME Data Share service https://mtnbusiness.com.ng/sme/datashare

My dad is complaining of mtn deducting his credit for no reason, this is his number , stop anything that is deducting his credit

for two whole weeks, mtn network has bn very poor. ppl can't call me, trying to browse is hell. av called severally and the same message is what I get to manually set my data services

MTN wats wrong with device data bonus... has it been stopped??

Ebubemg:
My dad is complaining of mtn deducting his credit for no reason, this is his number 0803 482 2788, stop anything that is deducting his credit

Hi Ebubemg, so sorry to hear this. Checks revealed that there is an active Value Added Service (Music plus subscription) on the line. Please confirm your request for deactivation. Regards

JideSM:


Hi Ebubemg, so sorry to hear this. Checks revealed that there is an active Value Added Service (Music plus subscription) on the line. Please confirm your request for deactivation. Regards

deactivate it

yak:
for two whole weeks, mtn network has bn very poor. ppl can't call me, trying to browse is hell. av called severally and the same message is what I get to manually set my data services

Hi yak, i sincerely apologize for the inconvenience. Please send your mobile number, location and device type via the private message to enable me assist. Regards