dmcdad:

You're not alone bruv... I have money that they have failed to convert to data. Infact, I have a friend who has 35K in his line. He did the Family Plan (17500) twice and still no data activation.

I spent 58 minutes calling their CC last week. My airtime got exhausted even before they answered. I was like... WTF!!! For almost an hour calling with my money, and no response. It was more than annoying.

greenhulk:


When ur activation fails, calling them is a BIG waste of time because even themselves don't know how to fix it, its a system glitch. If u have money to waste to call them then u can keep calling, but until the system corrects itself, absolutely nothing can be done. In my case I called, got tired, demanded to talk to a supervisor, after lots of persistence I spoke with one supervisor who promised to resolve it within a few hours. She even called me back after a few hours to let me know they were working on it. All na lie, it still took 12 days before I got activated.

The bottom line is once activation fails, its a system failure and there's nothing any ntel staff can do about it. If u like go to their office there's nothing anyone can do.

dmcdad:

I'm really tired.. If not for the obvious fact that their unlimited plans are the cheapest, why would I be facing this much frustration?

ollah2:


Exactly and streaming don spoil me else would have dumped their ass for another network. The funniest thing is, they activated me for few hours 3 days ago and deactivated me again. They claimed the issue is double activation yet can't be fixed. No be small something

dmcdad:

They really need to get their acts together. I'm tired of this abeg. Deducted money from my account without subbing me sef. I no dey even bother about that one. Make them just sub me with money wey i get.

greenhulk:


Bro, instant activation is NOT guaranteed for anyone. Their system has a glitch and at random it would refuse to activate u.When that happens to u no amount of calls or tweets or facebook message can resolve it. U just have to wait, sometimes 1-2-3 or even 4 weeks before it gets resolved. It has happened to me and I know someone who's N17,500 has been hanging for 3 weeks even after countless calls. The thing no sure for anybody, once the glitch hits u then u are in for a really long wait as even Ntel staff themselves don't know how to fix it until the system corrects itself.

ollah2:


Exactly and streaming don spoil me else would have dumped their ass for another network. The funniest thing is, they activated me for few hours 3 days ago and deactivated me again. They claimed the issue is double activation yet can't be fixed. No be small something

dljbd1:

Confirmed....I just subscribed for 1k now and contacted them via twitter.
Thanks

honsule:



double activation? first time of hearing this. This Ntel guys ehn

ollah2:

greenhulk:


Eeya sorry. In my case it got to a point that I even spoke to the same agent 2 times. Like first time I spoke to him he said the issue will be resolved within 24 hours, after series of calls up to the 5th day I happened to speak with the guy again and I shouted at him that he should remember we spoke 5 days ago and he told me 24 hours. Bros I really shower at them, threatened them and all that but nothing was done, that was when I knew there's nothing those staff could do, they system had to correct itself.

I really miss Ntel because it gives me freedom of doing whatever I like worhiut worrying about exhausting my data, but I'm not just ready to go through this route again, inaging paying 17,500 and waiting 2 weeks for activation, that's unacceptable. Spectranet has been good so far, first month 12,500 they gave me 80gb plus free unlimited browsing between 1am-7am. 2nd month now they gave me 68gb for same amount. Not bad.

ollah2:




Wow!! What a low from ntel and it's really annoying. I have gotten so used to ntel that I prefer streaming CNN and Sky sports than watching it on cable. I would stream anything without the fear of running out of data but I'm using glo 3G presently and it's like hell. Not speed wise but data size. I'm really annoyed, my netflix and Amazon prime is just running and can't use it much due to limited data.

Spectranet seem to have a good deal but it won't work on my mtn Wi-Fi and buying a new one for it is a no for now. Are you you getting this much data because you returned to them or a new customer or just bonanza or what?

Ntel really need to keep their shiit together

greenhulk:


An old modem I got last year specifically for my ps4 online gaming. I got it because it's NAT type 2 and the ping is very good compared to Ntel which is NAT type 3 making it difficult to connect to online opponents. Turned out it was too slow so I used it for only 1 month. After almost a year I had to go back to subscribe, first month they had double subscription promo, so instead of 40gb they gave me 80gb. 2nd month they said the promo was over but they still have me 68gb instead of 40.

Mcbussy:
And now I got a reply on facebook that they have activated 2Gb wawu plan. Please, is it not supposed to be 12GB again?.....lemme just use up d data and throw the sim away.

dmcdad:

Sure... I've been trying to activate for weeks to no avail. They got my money trapped in my account and won't sub it for data.

ollah2:



What's the name of the modem? Spectranet gave you to cool welcome party but it appears the drinks and girls are reducing every month.

human6320:
ntel is a king in 4GLTE internet speed in Nigeria, you don't have to agree!
If you want to subscribe to an internet service provider and you don't know ntel as the fastest internet in Nigeria, then you're missing. If you know you know!
ntel self-care portal (www.myntel.com.ng) has been down for a while, I found it challenging to recharge and activate my date bundle.
Find below a guide on how to recharge and activate your bundle.

How Top-up your line and buy data bundle in minutes using any of the links below:
�http://www.quickteller.com/ntel
�http://ibank.gtbank.com/ibank3/main.aspx

1- If you're a Wawu subscriber, please ensure to select ntel TOP UP as "WAWU" bundles are unavailable for activation on the platform.
2- Send a Message to ntel via Social Media to request for the WAWU Bundle activation once the top up transaction has been completed.
www.facebook.com/ntelng
www.twitter.com/ntelng
www.intagram.com/ntelng

mikron:
not good from a company like ntel, been reading comments of subscribers and intending subscribers here and I must say it's not encouraging for old customers like us to subscribe on ntel anymore, I'm afraid to top up credit not to talk of subscription. They should sit up. I like them but indirectly they are pushing us away

ollah2:


Do you know the most annoying thing? Their TL is always about activating people almost every 3-5 mins but they won't answer you and when they do, they tell you an automated message.

dmcdad:

Their email nkor? Worst of all! You'll send a message today and if you're lucky, then they'll reply you by sometime next weekend.

dmcdad:

I've never seen such an establishment, ever! Imagine, people are begging you to take their monies and you're blatantly refusing.

dmcdad:

I've never seen such an establishment, ever! Imagine, people are begging you to take their monies and you're blatantly refusing.

dustmalik:

The 2GB wawu plan is actually 12GB.

Specyano:
someone please help me with wawu sim, i need am

Mcbussy:

Mine is for sale at the right price, 45k