repairpalng:


Screen is currently being fixed at our office for 14K, it was reduced AFTER YOU PLEADED MADAM that we reduce it to 12K

The power button flex WE BOTH AGREED TO 2K TO Fix IT.. After we fixed it and it was working YOU PLEADED THAT YOU HAD NO MONEY ON YOU, THAT WE SHOULD REDUCE IT TO 1K which you paid a day after.

Your phone was *TOTALLY BLANK WHEN YOU BROUGHT IT MA* phones with bad screens rarely go BLANK unless there are other issues. When a screen is cracked/broken you will would usually see ink on stains on it NOT TOTALLY BLANK.

You brought it to our office asking that we fix Screen + Camera.. There's no way what we did could have caused the phone to start looping (the phone had underlying issues that wasn't made known).

Its not our duty to make sure your phone IS TOTALLY OKAY because we didn't diagnose it. What you asked us to change, we did. That should be where our duty lies, that's what was paid for.

Offering you data connectivity to update your phone is a privilege to you in our bid two ensure you left our office with a good experience.

Reducing prices for you (on two occasions) is also a form of ensuring you left with a good experience.

Servicing your board after we have saw your whitish debris on it (sign of liquid damage) is our bid in the ensuring you left with a good experience.

IT is therefore quite surprising when we saw this issue brought to nairaland without exhausting communicating with us...

In all, we still hope to resolve any pending issue you may have with the screen/power button we fixed.

repairpalng:


Screen is currently being fixed at our office for 14K, it was reduced AFTER YOU PLEADED MADAM that we reduce it to 12K

The power button flex WE BOTH AGREED TO 2K TO Fix IT.. After we fixed it and it was working YOU PLEADED THAT YOU HAD NO MONEY ON YOU, THAT WE SHOULD REDUCE IT TO 1K which you paid a day after.

Your phone was *TOTALLY BLANK WHEN YOU BROUGHT IT MA* phones with bad screens rarely go BLANK unless there are other issues. When a screen is cracked/broken you will would usually see ink on stains on it NOT TOTALLY BLANK.

You brought it to our office asking that we fix Screen + Camera.. There's no way what we did could have caused the phone to start looping (the phone had underlying issues that wasn't made known).

Its not our duty to make sure your phone IS TOTALLY OKAY because we didn't diagnose it. What you asked us to change, we did. That should be where our duty lies, that's what was paid for.

Offering you data connectivity to update your phone is a privilege to you in our bid two ensure you left our office with a good experience.

Reducing prices for you (on two occasions) is also a form of ensuring you left with a good experience.

Servicing your board after we have saw your whitish debris on it (sign of liquid damage) is our bid in the ensuring you left with a good experience.

IT is therefore quite surprising when we saw this issue brought to nairaland without exhausting communicating with us...

In all, we still hope to resolve any pending issue you may have with the screen/power button we fixed.

repairpalng:


Screen is currently being fixed at our office for 14K, it was reduced AFTER YOU PLEADED MADAM that we reduce it to 12K

The power button flex WE BOTH AGREED TO 2K TO Fix IT.. After we fixed it and it was working YOU PLEADED THAT YOU HAD NO MONEY ON YOU, THAT WE SHOULD REDUCE IT TO 1K which you paid a day after.
You only told me it was N2000 after fixing it, I told you I don't have cash at hand that I had only N450 as cash on me. That's when you said I should pay N1000 for it and I said I will do the transfer when I get home then you asked me to make it N2000 , but I said let's do it for N1000 Of course it won't cross my mind to tilt the phone to see if it will fall off. Properly fixed buttons don't fall when tilted

Your phone was *TOTALLY BLANK WHEN YOU BROUGHT IT MA* phones with bad screens rarely go BLANK unless there are other issues. When a screen is cracked/broken you will would usually see ink on stains on it NOT TOTALLY BLANK.


You brought it to our office asking that we fix Screen + Camera.. There's no way what we did could have caused the phone to start looping (the phone had underlying issues that wasn't made known).

Its not our duty to make sure your phone IS TOTALLY OKAY because we didn't diagnose it. What you asked us to change, we did. That should be where our duty lies, that's what was paid for.

Offering you data connectivity to update your phone is a privilege to you in our bid two ensure you left our office with a good experience.

Reducing prices for you (on two occasions) is also a form of ensuring you left with a good experience.

Servicing your board after we have saw your whitish debris on it (sign of liquid damage) is our bid in the ensuring you left with a good experience.

IT is therefore quite surprising when we saw this issue brought to nairaland without exhausting communicating with us...

In all, we still hope to resolve any pending issue you may have with the screen/power button we fixed.

pepe1:


Guy...abeg try to settle with that lady and stop trying so hard to convince us.

Personally, I had issues with the phone I bought to your office for a replacement screen.

Infact, my partner rejected the phone on sighting it.

I'd have returned it to your office but no time for that.

So don't believe you have only about 10 negative reviews.

repairpalng:


Screen is currently being fixed at our office for 14K, it was reduced AFTER YOU PLEADED MADAM that we reduce it to 12K

The power button flex WE BOTH AGREED TO 2K TO Fix IT.. After we fixed it and it was working YOU PLEADED THAT YOU HAD NO MONEY ON YOU, THAT WE SHOULD REDUCE IT TO 1K which you paid a day after.

Your phone was *TOTALLY BLANK WHEN YOU BROUGHT IT MA* phones with bad screens rarely go BLANK unless there are other issues. When a screen is cracked/broken you will would usually see ink on stains on it NOT TOTALLY BLANK.

You brought it to our office asking that we fix Screen + Camera.. There's no way what we did could have caused the phone to start looping (the phone had underlying issues that wasn't made known).

Its not our duty to make sure your phone IS TOTALLY OKAY because we didn't diagnose it. What you asked us to change, we did. That should be where our duty lies, that's what was paid for.

Offering you data connectivity to update your phone is a privilege to you in our bid two ensure you left our office with a good experience.

Reducing prices for you (on two occasions) is also a form of ensuring you left with a good experience.

Servicing your board after we have saw your whitish debris on it (sign of liquid damage) is our bid in the ensuring you left with a good experience.

IT is therefore quite surprising when we saw this issue brought to nairaland without exhausting communicating with us...

In all, we still hope to resolve any pending issue you may have with the screen/power button we fixed.

repairpalng:


I sincerely don't think you know the volume of jobs we do on a daily basis...

pepe1:


It's okay...just continue the way you are going.

You'll soon realise how far you can go.

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Cheers

Ifeanyi4491:
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repairpalng:


We will continue to do our best sir and leave the rest to God. Thanks for your counsel.

saydmaryam:
let's chat on WhatsApp.
but all these ur lines aren't on WhatsApp

repairpalng:


I sincerely don't think you know the volume of jobs we do on a daily basis...

Bahddo:
bro you sound like someone who resists feedback a lot. Even the ones that sound negative, unfair or even harsh can go a long way in helping you see room for improvement.

How can you simply brush aside the fact that people are complaining, by saying it's just 10 out of many? Is it that the10 don't matter, or they didn't pay you?

There are business people on this same Nairaland who had complaints about them on the forum, but people stood to defend them in their absence. That's the power of a legacy.

Work on your customer relations, man. One of the best things a business and even a person can have is people who would advocate for them behind their backs in a room full of opportunities.

Make it right with that lady. With the right attitude and actions, you can even convert your biggest critics to your promoters.

jaycerichh:
Mi A3 4/128GB if I'm able to get it how much please?

wowdiva:

Those jobs are useless if all of them come back to complain. Quality is better than quantity. A Good Name Is Better... I witnessed 2 people complain about the screen you fixed for them point, if I had not paid I wouldn't have proceeded. Expect me when I am fit to make the journey to your office. With everything you said since you haven't addressed the buttons, or will

Bahddo:
bro you sound like someone who resists feedback a lot. Even the ones that sound negative, unfair or even harsh can go a long way in helping you see room for improvement.

How can you simply brush aside the fact that people are complaining, by saying it's just 10 out of many? Is it that the10 don't matter, or they didn't pay you?

There are business people on this same Nairaland who had complaints about them on the forum, but people stood to defend them in their absence. That's the power of a legacy.

Work on your customer relations, man. One of the best things a business and even a person can have is people who would advocate for them behind their backs in a room full of opportunities.

Make it right with that lady. With the right attitude and actions, you can even convert your biggest critics to your promoters.

repairpalng:


2 people doesn't equate to all of them.

repairpalng:


2 people doesn't equate to all of them.

repairpalng:


2 people doesn't equate to all of them.

yak:


in a forum like this, u shld try and limit complaints from ppl. instead of arguing or trying to prove a point, u cld have called up the lady on phone or somewhere and assure her the problem wld b sorted.
now, we have 2or more persons coming up with complaints too.
one bad thing abt these reviews is that internet never forgets. tomorrow, someone that's not on nairaland may google Ur name and these reviews will appear and for ppl like me, if Ur rating is less than 4.5/5 I won't settle for Ur service.

I don't know you but I remember this kind of complaint had earlier rising around March/April last yr. it doesn't speak well of u, Ur personality and Ur services

wowdiva:

In business, if just 1person complain of an issue, and another complain of same issue, you need to look into it. I am sure you know that by now. So stop trying to save face here on NL and work on it. You still haven't said anything about the buttons your engineer fixed, I am sure you must have seen the pictures.

jboixxx:
You are prolonging this issue; just offer her possible solutions to her complaints. One huge negative feedback is a "bad market".

repairpalng:


Madam we will refund you for that repair (1000). I think at this stage that is the best we can do.