dannybrasky:


This was why i did my little research online,which shows problem originated from manufacturer(APPLE)! With series of complaints.
Would you then say all these people dropped their phones in water or it fell,that's the reason they are having the the random reboot problems.

wildchild1:


Google search is like an experiment, Did any one actually diagnose and confirm that this particular random reboot is actually manufacturer's fault?

Recently, Whally50 sold an iPhone 8 to a client, days later client returned the phone citing that phone stopped charging, phone was replaced for him hoping it was a minor charging port issue until they took it to engineer who confirmed that water has entered the phone. When they called buyer to ask, he cut the phone, he stopped picking calls since then and when they use another number to call him he will pick but quickly drop once he knows its about the phone.

You know very well i take care of my responsibilities without calling on anyone.

dannybrasky:
CASE FILE.
DANNYBRASKY VS WILDCHILD1 VS WIZZY89 AND
NAIRALANDER .

TOPIC
BAD IPHONE 11 PRO MAX(RANDOM REBOOT)

Good afternoon house!!

I wouldn't have brought this issue here if parties involved were able to reach a common ground,but all my effort to make sure this doesn't happen proved abortive.

On the 9th of july 2020,an open box iphone 11 pro max i bought as a TLC from wildchild1 was picked up by wizzy89.

On the 11th of july phone was sold by wizzy89 to a nairalander who is unknown to me who sold phone to a end user, ( Eventually the unknown nairalander will come out to explain his own side of the story).

On the 12th of july end user complained to the unknown nairalander about phone restarting when in use. (Random reboot).
Wizzy89 sent me a screenshot of his conversation with the unknown nairalander in which I sent to wildchild1 immediately.

Wildchild1 response was mostly it could be software issue,unless the phone must have fallen. To be candid,i also believed it was a software issue as at that time.
So end user was advised to update the phone to see if the random reboot would stop. Well he did update the software,but reboot continued at random,two to three times a day. When the phone was analysed,it brought out a complain about( PANIC FULL).

I kept wildchild in the know again about the random reboot. His response was,then the phone must have fallen.
I don't like arguing blindly,to source for solution,as they say internet is your friend,I searched for PANIC FULL on 11 pro max on Google,I was surprised to see many complaints about random reboots and PANIC FULL with series of complaints to apple. Some experienced it on getting home same day they got their phones from apple stores,meaning it is not attributed to a fall. I sent wildchild the screenshot of similar complaints on Google and i argued it out with him,if the phone fell,this is an 11 pro max,there would be an obvious physical dent or damage to the body,my point was why not try and inspect the phone,and if any physical damage is seen,then buyer would be held responsible.

Wildchild then directed us to Mr Chika in computer village,who did another software upgrade/reload,he left with phone and random reboot happened again when in use. I revert back to wildchild,who told me he won't replace a phone that has stayed with buyer up to a week,I had to remind him the complain was brought the next day phone was bought and I carried him along immediately. He responded saying didnt wizzy89 inspect the phone when picking up? Forgetting it is not a physical damage and that phone does the random reboot at intervals,could be after 30mins to 1 hour of use.

He then directed us to freshboyoflagos,who directed the unknown nairalander to a software engineer today,software engineer asked if the phone software has been reloaded, in which he affirmed. Then software engineer said he should return the phone. Now wildchild1 won't take responsibility for a detective phone with similar complains online.

Note.. wizzy89 as a good friend that he is,help me pick up my phones whenever they arrive in lagos, being that I am far off in abuja. He picked up a TLC I bought off inspectormax which had similar reboot and other problems,guess what? The gentle man took responsibility and collected the defective phone.

HERE I SAY,LADIES AND GENTLEMEN, BE THE JUDGE....

Below are screenshots of similar complaints from end users on google which I sent to wildchild,as well as the same phones panic full analysis.


Cc

Dragnet
Kreamie
Omicpet
Nicerazor
Sheelay
Chidekings
Puffynana
Daaz001
Lionlee216

And the other senators in the house too many to mention.

shalomt4321:
I did a little research on the panic full error message and it dates back to the iphone 6, during my research i learnt the message pops up as a result if hardware malfunction and also from my research non of the people who had the error message dropped their device or harmed it in any way most of them even got it on their newly purchased iphone from apple store which they sprinted to be replaced by apple because i guess the issue isnt a fixable one
Thats just what i found.

Kreamie:
Wildchild01

We await your side of the story.

shalomt4321:
I did a little research on the panic full error message and it dates back to the iphone 6, during my research i learnt the message pops up as a result if hardware malfunction and also from my research non of the people who had the error message dropped their device or harmed it in any way most of them even got it on their newly purchased iphone from apple store which they sprinted to be replaced by apple because i guess the issue isnt a fixable one
Thats just what i found.

Rexraph18:
Having read the case file from Danny and also wildchilds defense statement,

I honestly think this issue shouldn't have gotten here in the first place because, the problem is not from either the seller, or buyer(s) the problem is obviously a factory one from the manufacturer (Apple). Wildchild might not have known of the problem of restarting with the phone, neither the other parties involved in the deal except the actual end user.

My suggestion is you guys(all parties involved) should try and reach a favorable conclusion, out of court of course.

sauceEEP:
How we wan take settle this matter now? Tough one i must say but we await wizzy's response...

wildchild1:



If your device has panic full and apple told you to return, would apple collect it if there's another damage to the device aside the supposed panic full? do you get my point?

I was surprised when Danny called on saturday and said the so called nairalander that bought the phone from Wizzy threatened to come to dispute thread? And i was like really? So when he messaged today again that they couldnt get it solved at the recommended engineer, i just told him to bring here.

Alfred74:
Let us be neutral in this,let us treat both parties as equals. We all know wildchild1 is a heavyweight here, which is why some peopel are keeping mum. But it doesn't change the fact that the phone is faulty,probably from factory. If you know the truth and it is hard to divulge because of being one sided,then we should keep this at the back of our minds,it could be you someday.

wildchild1:


You just wake up?

dannybrasky:




Hell yea! And here we are. I expect wizzy89 and the unknown nairalander to table their own side of the story as well.
And what is the other supposed damage to the devise,I am not understanding

I reached out to you on WhatsApp and you insisted you won't replace the device,what am i suppose to do? Grab you by the balls or something? Nah!!


Wizzy89 it is time you bring the unknown nairalander in here abeg.

wildchild1:


If your device has panic full and apple told you to return, would apple collect it if there's another damage to the device aside the supposed panic full? do you get my point?

D4donnn:
Personally I'll like to see the input of the bosses in this biz , I don't want to call names because it's possible that they've reached out to the disputing parties discreetly ,

But my opinion is this , from a personal experience I had with Joseph that's also in this dispute thread , the phone was with me for over a week ( Samsung s8 ) because I had other engagements and I think I was thinking I had to take the phone to the unlocker to unlock it , but I was later told by cybertek that it could be done remotely which he did and we discovered a MIPI issue .

Initially I tried resolving the issue discreetly but we couldn't , but at the end of the day after messaging some of the bosses here , thanks baba kreamie and bobo65 I believe , I was told to take the issue here and I'll most likely have a fair solution. Joseph being the gentleman that he is later decided to take back the phone and sent me a complete refund .

Now back to the issue at hand , my opinion is this , we can't conclude that wizzy or the end user beyond reasonable doubt , had an accident with the phone , though it's quite suspicious , that the said wizzy guy is viewing this thread without commenting , but I think the end user shouldn't be saddled with the responsibility of dealing with an issue like this himself or alone , I believe all parties can come together and find a viable solution that could be both amicable and mutually beneficial to all , because while the easy solution would be a full refund ( easy to suggest ) but imagine if you were in wildchild shoes ,

the reason why we buy things here is the sense of security and confidence that no matter what happens a viable solution can be found or reached . So lets here what the old G's would say , because like someone mentioned if it was a regular dude , by now we would have had two pages of people unanimously suggesting a full refund and the buyer take his device . Mr wildchild I suggest you and Mr dannybrasky work with the aggrieved and try to sort this issue out amicably , una don big pass people when they carry issue come here ,

I'm sorry for my lengthy epistle .

wildchild1:


James 1:19 says Wherefore, my beloved brethren, let every man be swift to hear, slow to speak.

I dont know which business school you attended but in my years of experience in sales/business issues are looked at critically before solution is arrived at. Now if you sold an item to someone which is you certified to be in good working condition and they bring it back to you, do you just accept it back straight away?

Its on this same thread PS was sold to someone, he spoilt it and claimed he got a bad PS..It was during back and forth he later confessed and admitted, you can go back to previous pages and read.

wildchild1:


James 1:19 says Wherefore, my beloved brethren, let every man be swift to hear, slow to speak.

I dont know which business school you attended but in my years of experience in sales/business issues are looked at critically before solution is arrived at. Now if you sold an item to someone which is you certified to be in good working condition and they bring it back to you, do you just accept it back straight away?

Its on this same thread PS was sold to someone, he spoilt it and claimed he got a bad PS..It was during back and forth he later confessed and admitted, you can go back to previous pages and read.

wildchild1:


If your device has panic full and apple told you to return, would apple collect it if there's another damage to the device aside the supposed panic full? do you get my point?

Anopheles:


Chief...

If Apple asked for a phone to be returned, the phone gets picked up to rule out any other damage. Apple picks the device up not being on the sidelines accusing a user with no shred of evidence


You have no evidence at all whatsoever to back up your phone fell or water got into theories, worse so because you haven't asked for the device so you'd do your own personal inspection. That's a disappointment


Phone falls have a cosmetic flaw, fluid damage problems do not have an exclusive Panic full problem as the only issue. Screen blackouts, port and casing issues are usually in tandem. You dealing with iPhones for years shouldn't have you thinking like this just because there's a long line of customer base. Again, it's worse cos you haven't even physically inspected the phone to accuse a user and indirectly his sellers.

Even if the buyer was in Cotonou and 12 users came in contact with the phone, issue was reported as early as the 3rd day. So, it's a valid report even on the streets of Ikeja...


The easiest compromise and I mean easiest you could've done is take up the phone and see what they're talking about. You didn't. It's to bring a list of theories for a 3 day phone that you yourself again never saw before selling.


Do the right thing and reach a possible solution. Not these baseless "what ifs".


Cheers...

Anopheles:


Chief...

If Apple asked for a phone to be returned, the phone gets picked up to rule out any other damage. Apple picks the device up not being on the sidelines accusing a user with no shred of evidence


You have no evidence at all whatsoever to back up your phone fell or water got into theories, worse so because you haven't asked for the device so you'd do your own personal inspection. That's a disappointment


Phone falls have a cosmetic flaw, fluid damage problems do not have an exclusive Panic full problem as the only issue. Screen blackouts, port and casing issues are usually in tandem. You dealing with iPhones for years shouldn't have you thinking like this just because there's a long line of customer base. Again, it's worse cos you haven't even physically inspected the phone to accuse a user and indirectly his sellers.

Even if the buyer was in Cotonou and 12 users came in contact with the phone, issue was reported as early as the 3rd day. So, it's a valid report even on the streets of Ikeja...


The easiest compromise and I mean easiest you could've done is take up the phone and see what they're talking about. You didn't. It's to bring a list of theories for a 3 day phone that you yourself again never saw before selling.


Do the right thing and reach a possible solution. Not these baseless "what ifs".


Cheers...

Ipsum:


If you take that same approach to this case, you'll find that though it looks complex & tricky, it's actually VERY SIMPLE if you break it down.

Danny's motive for wanting a refund/settlement is because he's 100% SURE of the cause of the problem ---- manufacturer's fault. And the same problem even surrendered itself in the phone analytics log to save him the many guesses on what could be the problem.

Wildchild's motive, on the other hand, is because he's not 100 sure if the problem is manufacturer's fault. He has doubts, and believes that the problem might also be caused by mishandling. And if it can be proven that this problem is 100% caused by manufacturer's fault like Danny has used the analytics data to show --- wildhchild will accept settlement or whatever agreement they both reach.

Dannybrasky, am i correct on your motive? Well said.

Wildchild, am i also correct on your motive?

dannybrasky:


Yes please,if it's looking like an earthquake,it is definitely an earthquake!
Most importantly I want end user to enjoy a phone he paid for and be happy,even when I don't know him.

My sympathy also goes to the guy who sold phone to end user,all his profit has been exhausted on transportation.

adecamp:
This matter tie wrapper o

Anopheles:


Chief...

If Apple asked for a phone to be returned, the phone gets picked up to rule out any other damage. Apple picks the device up not being on the sidelines accusing a user with no shred of evidence


You have no evidence at all whatsoever to back up your phone fell or water got into theories, worse so because you haven't asked for the device so you'd do your own personal inspection. That's a disappointment


Phone falls have a cosmetic flaw, fluid damage problems do not have an exclusive Panic full problem as the only issue. Screen blackouts, port and casing issues are usually in tandem. You dealing with iPhones for years shouldn't have you thinking like this just because there's a long line of customer base. Again, it's worse cos you haven't even physically inspected the phone to accuse a user and indirectly his sellers.

Even if the buyer was in Cotonou and 12 users came in contact with the phone, issue was reported as early as the 3rd day. So, it's a valid report even on the streets of Ikeja...


The easiest compromise and I mean easiest you could've done is take up the phone and see what they're talking about. You didn't. It's to bring a list of theories for a 3 day phone that you yourself again never saw before selling.


Do the right thing and reach a possible solution. Not these baseless "what ifs".


Cheers...