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Nairaland Forum / Nairaland / General / Crime / My Sister's Account Was Wiped Out While Her Atm Card Was With Her (53510 Views)
Please Help My Wife Bank Account Was Wiped Yesterday / Could It Be My Account Was Used For Scam??? / Mob Beat Man For Robbing Woman Of Her ATM Card. Photos (2) (3) (4)
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Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Seanjay(m): 8:11am On Jan 04, 2021 |
leomarz007: Thanks she has gone to the bank and they asked us to check back in two weeks |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Orubebe01: 6:56pm On Jan 18, 2021 |
Seanjay:How did it go? |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Seanjay(m): 10:30pm On Jan 18, 2021 |
Orubebe01: Bros we are still on a long thing ooo they said they will mail us till now we have not seen any mail or refund please help us ooooo |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Orubebe01: 11:25am On Jan 19, 2021 |
Seanjay: Read this Consumer Protection Consumer Education | Complaints Management | Market Conduct | FAQs Complaints Management This is a Guide on how and where you can lodge a complaint against Financial Institutions regulated by the Central Bank of Nigeria such as Commercial Banks, Microfinance Banks, Primary Mortgage Institutions and Discount Houses. Contact Your Institution First The Central Bank of Nigeria (CBN) issued a circular in 2011 directing all banks to expand their existing ATM HELP DESK to handle all types of consumer complaints. Therefore, if you have a complaint against your bank, you MUST first report the complaint at the bank/branch where the issue originated and then allow 2 weeks (it might be less in some banks) for the issue to be resolved. If Your Bank Fails To Resolve Your Complain If after lodging your complaint your Bank still fails to engage you and resolve the complaint within 2 Weeks as provided for in the ATM HELP DESK Circular, you have the right to escalate your complaint to the Consumer Protection Department (CPD) of the CBN. Complaints to Consumer Protection Department You can only direct your Complaints to CPD upon the failure of your Bank/Financial Institution to resolve your complaint within the 2 weeks timeline given by the CBN. Contacting Consumer Protection Department You can contact the CPD through the following channels: E-mail: cpd@cbn.gov.ng Letter: Director, Consumer Protection Department Central Business District, Abuja Your letter of Complaint should be addressed to the Director, Consumer Protection Department. You can submit your letter at the CBN Head Office OR at any of the Central Bank of Nigeria branches of nationwide. Does the CPD Deal with all Types of Complaints? The CBN deals with all financial related complaints so far as it is against Financial Institutions within its regulatory purview. How to Write an Effective Complaints Letter Your complaint should be clear and concise to avoid ambiguity. The Complaint letter (petition) should contain amongst other things the following: • Name, Address, Contact Phone Number & E-mail of the Complainant; • Name of your Financial Institution; • Personal banking details (Do NOT include PIN & Passwords, please • History/Date of the transaction in dispute; • Amount claimed (if any); • Attach relevant documents to support you claim and; • Evidence to show that you have first lodged the complaint at your bank. You can make your further inquiries and obtain additional information on the Complaints Handling Process of the Central Bank of Nigeria from the Complaints Unit of your Bank/Financial Institution or from CBN offices nationwide. 2 Likes 1 Share |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Seanjay(m): 11:16am On Jan 20, 2021 |
Orubebe01: God Bless You Abundantly Bros This Is Really Helpful.. Thanks Alot 1 Like |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by Michael040: 11:18pm On Jan 31, 2021 |
If you have been ripped off and lost a great deal of your hard earned money, recover your funds by messaging welovetheearth040 at gmail . com. Cheers |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by nedekid: 11:40pm On Jan 31, 2021 |
Laboni:Us cellotape to cover the numbers and name on your atm card ie front and back. Avoid covering the chip or magnetic strip. This will safe you from those pos crooks because they will not be able to snap your card details. 1 Like |
Re: My Sister's Account Was Wiped Out While Her Atm Card Was With Her by nedekid: 11:48pm On Jan 31, 2021 |
Seanjay:Did you collect the failed transaction slip from her? If not always do. Once such failed transaction happens, write the bank a mail. It should be autoreversed though. 1 Like |
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