I understand your annoyance, I have personally had dealings with that branch and I recall it was a memorable one. I was at the branch called Omoku branch of Ecobank to make cash withdrawals over the counter during the festive period. I wrote a request for =N=500,000.00 and made a deposit of =N=150,000.00 on a second thought, but I ended up over paying the cashier in excess of =N=50,000.00. In a bid to catch up with an appointment outside Omoku I dumped the money on the counter with a plea to the cashier to help me process at his convenience, he insisted I wait so that he confirms the cash but I pleaded I only returned the money he paid me only but now. I had no choice but to wait even though I felt a little bit of anger over him been uncooperative, low and behold he handed me back =N=50,000.00 which he told me was excess after re confirming the packets of money I handed him. I was so pleased after I realized my blunder and I thanked him eternally because it was a festive period and there was so much cravings for free cash by most Nigerians. Back to the matter, my dear you should have listened to the Operations head when he told you to write a complaint letter so that the branch can investigate, I believed the operations head was been too confident of the cash loaded on the ATM that's why he boasted the money did not come out from the machine! who wouldn't venture that when you are very confident of your process. But there are bound to be disagreement in every dealings, you should have allowed the branch to investigation the matter first.

I can't say for certain if these claims are true, but should they be founded allegations I will like to say people should learn to take initiatives. Can a state governor unilaterally institute a state program without the blessing of the state house of assembly?, what are the terms and condition of the grant?, these are issues the beneficiaries should make bold to explore rather than just buckling under the oppressive threat of an unpopular governor.

Yeah so much attention on the outer body, what are you doing about exercising your inner man(mental capacity).