sylvester2015:
Thanks Lexusgs430
I have sent them an email as advised. Now awaiting update from them

Thank you Lexusgs430
Although it took them nearly about a week to reply my mail and apologizing for the delay. We have finally received the documents back with positive outcome. However, Teleperformance failed to notify us the documents were up for collection even though we paid for the SMS service.

Thanks Lexusgs430
I have sent them an email as advised. Now awaiting update from them

Lexusgs430:


Send a complaints to the following email address, quoting your application reference number, complaints, update on case etc etc etc
public.enquiries@homeoffice.gsi.gov.uk

Lexusgs430:


The content of this investigation, is/was it based on the documents submitted on either side or does the border agency suspect foul play?
How did your interview go?

The content of the investigation is to find out why I am yet to get a decision/update and why the application details no longer exist on their database after receiving numerous updates on it in the past. Basically the application status is currently: does not exist.
The interview actually went very well. No awkward moments

Hi House;
Please I need advise on how to get this sorted especially from those that have had similar experience.
My wife submitted her settlement application form at Vfs ikeja on 18th September 2014 and I sent the other documents to Sheffield. I have gone for an interview with them in London. I have sent UKVI several emails regarding the application status. On 2 occasions they claim the application is in processing status and then they said it has been processed.
I waited and got no update so I asked my wife to visit TP in Lagos. She was told her documents were not there. I waited one more week and emailed UKVI again; only for them to get back to me saying: (there are no current updates. This could be because the details that you have provided above are incorrect. If it is the former you may contact us at a later stage once our records
have been updated. We will be happy to give you the current status of your application. If the information provided is incorrect then please provide the 9-digit GWF number and the date of birth of the applicant. Alternatively, once the process has been completed and a decision has been made the visa application centre will be in contact as per process.) I have now called UKVI to enquire about this and they claimed to have an investigation open for it. But this is taking forever.
This investigation was suppose to take 5 days but I am yet to get a response. Every time I call them for an update on this alleged investigation I get charged £1.35p a minute. I have spent over an hour on the phone with them and yet to get any sensible update on this investigation. Whenever I email them they respond a day later claiming to still be waiting for an update. What do I do next?