Amaechi5:


Please help and deactivate it for me thanks.

Hello Amaechi5, I wish to inform you that MTN Music+ service have been deactivated from 08068779681 and 07066381699 as requested.

Amaechi5:


Please help and deactivate it for me thanks.

Hello Amaechi5, I wish to inform you that MTN Music+ services have been deactivated on 08068779681 and 07066381699 as requested.

olalekan1:
Y'ello, your subscription to product Billionaires Club has been renewed successfully and naira50.00 is deducted from your account. The next rental collection time is 2016-08-17.

I have been receiving the message above for months now, what is the meaning of these deductions, this is pure extortion. Please remove my line 07037064891 from this useless and frustrating service

Hello olalekan1, apologies on the deduction experienced. Please be informed that the Billionaires Club service has been deactivated from your line as requested.

Adeyemi0:

That is what i want but whenever i make call my XtraValue subscription was been deducted while the VTU bonus is there.. Please what is the validity period or duration for the VTU bonus to expire? I really want it away..

Hello Adeyemi0, apologies on the bonus issue. However, kindly provide your phone number and confirm if issue has been resolved.

JideSM:


Hello Ojestas, apologies about your deducted airtime. Checks show you were billed for MTN Music+ service. However, the service has been verified deactivated from your line. All inconvenience regretted.

Thanks to u ppl o... for this buhari era, God WILL see all of us

Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please.

Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please. 08168006507

Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please.
08168006507

I can't send text messages with my line for the past 5months now and I have called your customer care but all what they ask me to do,I have done but its not working

my number is 07066659501

JideSM:


Hello duwdu, quite sad to read about the WOW Weekend bonus not received. Kindly provide a screen shot(s) of the SMS received on the WOW Weekend bonus to aid checks. I hope to read from you soon and regret the inconvenience.

Thank you for responding, JideSM.

Please find attached the requested screen shot, for your action. I'm also formally including a screen shot of the responses from CC I detailed in my above first post on the issue. And, in case it helps, I'm also enclosing ones which show that I have not accessed/touched the core data, even as I write this. TIA.

P34c3
.....
...

Hello JideSM

I hardly use my 3g network on my sim card (08033387697) because it ceases a lot

I would change to 3g only and then start streaming or downloading... The 3g would cease and it's annoying. I have been forced to do subscription with another network... Nd everything works well..

Please, could it be my area signal is not too strong ... Or is my sim faulty and I should go for sim swap.

Note... This issue started early this year.. That's around February....

Please help me with a solution...

JideSM:

Hello Herkanlayjoseph, kindly provide your phone number via PM to enable me check on your line.

08138354528

Herkanlayjoseph:

please, i'm on mtn zone everytime i'm on call i receive a message that i've qualify for 11(something) promo and i should use more to increase my chances. what does it mean please

JideSM:

Hello Herkanlayjoseph, kindly provide your phone number via PM to enable me check on your line.

08138354528

JideSM:

Hello Adeyemi0, apologies on the bonus issue. However, kindly provide your phone number and confirm if issue has been resolved.

I learnt that the bonus will expire today.

JideSM:


Hello gabazin080, I wish to inform you that MTN XtraByte has validity which varies from bands activated.

whats the validity period of 200mb for #220

Jidesm please how can I use my airtime to browse?
And how can I switch back to data mode when done?

Please is it true that one can drop ones phone at any mtn outlet and get a new one after paying the extra money involved.?

BabaAlaji:
Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please.

Hi, sorry for the inconvenience, kindly forward your number via Private Message for assistance.

BabaAlaji:
Hi jideSM,
My wife can't longer leave credit in her line,
Even yesterday she's been deducted 30 naira without even sending any sms, please remove her in what ever is swallowing her unit please. 08168006507

Hello, sorry for the inconvenience you experienced, feedback gotten from your line confirmed you only have whatsapp bundle activated on the number you provided.

JideSM:


Hello, sorry for the inconvenience you experienced, feedback gotten from your line confirmed you only have whatsapp bundle activated on the number you provided.

Hi JideSM pls what's d update on 4G LTE launch especially in particular?

akpaa:
my number is 07066659501

Hello, sorry to hear you have not been able to send sms on your line, calls have been placed on your line but was not responded to. However, you can insert +234803000000 on your message center space, save, restart your phone and try again.

Seamareggae:
Hello JideSM

I hardly use my 3g network on my sim card (08033387697) because it ceases a lot

I would change to 3g only and then start streaming or downloading... The 3g would cease and it's annoying. I have been forced to do subscription with another network... Nd everything works well..

Please, could it be my area signal is not too strong ... Or is my sim faulty and I should go for sim swap.

Note... This issue started early this year.. That's around February....

Please help me with a solution...

Hello, sorry for this inconvenience, kindly state your location for further assistance

gabazin080:

whats the validity period of 200mb for #220

The xtrabyte data is valid for 2days.

ColeworldMD:
Hi JideSM pls what's d update on 4G LTE launch especially in particular?

Hello ColeworldMD, kindly note that 4G LTE has been launched first in Lagos. You can enjoy it

tunamania:
Please is it true that one can drop ones phone at any mtn outlet and get a new one after paying the extra money involved.?

Hello, you can visit any MTN office close to you to confirm if your phone is within the range of phones that can be swapped and for further assistance.

OAUTemitayo:
Jidesm please how can I use my airtime to browse?
And how can I switch back to data mode when done?

Hello, kindly dial *131*200# to browse with your airtime and to switch back, you will activate data bundle or dial *131*201#

Adeyemi0:

I learnt that the bonus will expire today.. 08068841792 thanks

Hello Adeyemi0, kindly note that the VTU bonus has expired and you can now make use of your Bundle4U bundle.

JideSM:


Hello, sorry for this inconvenience, kindly state your location for further assistance

Iyalla Street, Mushin, Lagos State..

Herkanlayjoseph:
08138354528 08138354528

Hello, apologies for the inconvenience, kindly note that the bonus is no longer available.

Seamareggae:

Iyalla Street, Mushin, Lagos State..

Kindly restart phone or try sim into another to confirm if you will be able to receive 3GB network. However, 3GB is available in your location.

JideSM:


Hello Adeyemi0, kindly note that the VTU bonus has expired and you can now make use of your Bundle4U bundle.

Hurrah!! thank you. It is confirmed.

JideSM:


Hello ColeworldMD, kindly note that 4G LTE has been launched first in Lagos. You can enjoy it

thanks. Too bad if have to wait until it gets to Abuja. Any ideas on when it'll be launched in Abuja?