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MTN Customer Care Thread - Phones (55) - Nairaland

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Re: MTN Customer Care Thread by JideSM: 6:28pm On Nov 21, 2013
olurocky: Pls could I have the code to send so as to stop receiving MTNPlay texts . Thanks

Please send your phone number via private message for assistance.
Re: MTN Customer Care Thread by chezholy(m): 8:37pm On Nov 21, 2013
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Re: MTN Customer Care Thread by kgs911(m): 9:44pm On Nov 21, 2013
JideSM:

You will be contacted shortly.

Update:

The issue has been resolved and refund done.
yea. Even wit 10% bonus. Thanx
Re: MTN Customer Care Thread by IbokUtoroh(m): 7:12am On Nov 22, 2013
what happens afta d 1month free cnn news sub is expired?
Re: MTN Customer Care Thread by ygslex(m): 7:34am On Nov 22, 2013
JideSM:

Please state the short code you receive health tips from.
MTNPLAY!
Re: MTN Customer Care Thread by rezzy: 11:44am On Nov 22, 2013
Good morning sir,
I loaded this morning and transfered the money but got a message that reads "sorry, service is unavaliable try again later" then i checked my balance, my credit was gone. The number is 08148410510.
Now, i cant transfer money to the line i initially transfered credit to. When i tried from another line, i was sent a msg" you cannot top-up 0803*** because he has open transaction. Pls help me retify this.
Re: MTN Customer Care Thread by Nobody: 11:45am On Nov 22, 2013
JideSM:

Please send your phone number via private message for assistance.
Pls Mr Jide I need your assistance pertaining to the MTNPLAY stuff. My credit keeps on disappearing. My No: ***
Re: MTN Customer Care Thread by sagbar(m): 3:14pm On Nov 22, 2013
I sincerely seek the indulgence of MTN agents(jideSM and others)to please assist in the registration of my MTN BFF number cos av tried as much as I can to get it registered all to no avail despite the fact that the said line is on MTN ipulse....my number is 08160629230 and the number am trying to register is 08063100895...thanks for the anticipated cooperation...long live MTN!!! Anywhere u go
Re: MTN Customer Care Thread by Nobody: 3:26pm On Nov 22, 2013
What is the manual configuration settings for email. I've been trying to configure a friend's phone, but It's not working.
Re: MTN Customer Care Thread by polymath9ja(m): 10:11pm On Nov 22, 2013
Mtn is just zappn my money,imagine calln 4 24k,evn calls @ midnite is nw 8k from d 0.04k b4. Pls help

1 Like

Re: MTN Customer Care Thread by Nobody: 11:09pm On Nov 22, 2013
please i have a problem am totaly fed up with mtn been unfair to me since i can't make calls or even send text messages when i have airtime in my phone and all the time i complain to customer care no one seems to fix the problem it's really getting me angry
Re: MTN Customer Care Thread by Brite02(m): 9:16am On Nov 23, 2013
JideSM:

Please check your email for reply.

Thanks........all queries resolved, have done it.
Re: MTN Customer Care Thread by Opeyemi5(m): 11:13am On Nov 23, 2013
Hello morning I can't recharge on my line its tells
me service timeout.and ave be call 180 no
answer.help me out my no is 07060967176.thanks
Re: MTN Customer Care Thread by sbembugu: 9:16pm On Nov 23, 2013
Please, what's the code to use to opt out of MTN Zone?
Re: MTN Customer Care Thread by donaemeka(m): 10:35am On Nov 24, 2013
Please how do I stop breaking news from BBC that comes from 4200? I can't seem to make it stop and I need help. Thanks
Re: MTN Customer Care Thread by sbembugu: 1:48pm On Nov 24, 2013
Please, what's the code that I can dial to opt out of MTN Zone?
Re: MTN Customer Care Thread by JideSM: 6:16am On Nov 25, 2013
sagbar: I sincerely seek the indulgence of MTN agents(jideSM and others)to please assist in the registration of my MTN BFF number cos av tried as much as I can to get it registered all to no avail despite the fact that the said line is on MTN ipulse....my number is 08160629230 and the number am trying to register is 08063100895...thanks for the anticipated cooperation...long live MTN!!! Anywhere u go

Hello sagbar, please note that BFF bonus has been stopped for now and currently not available for use. Sorry for the inconvenience
Re: MTN Customer Care Thread by JideSM: 6:19am On Nov 25, 2013
ygslex:
MTNPLAY!

Kindly send me your phone number through private message
Re: MTN Customer Care Thread by JideSM: 6:21am On Nov 25, 2013
Princessmirex: please i have a problem am totaly fed up with mtn been unfair to me since i can't make calls or even sent text messages when i have airtime in my phone and all the time i complain to customer care no one seems to fix the problem it's really getting me angry

Kindly send me your phone number through private message
Re: MTN Customer Care Thread by JideSM: 6:24am On Nov 25, 2013
sbembugu: Please, what's the code to use to opt out of MTN Zone?

Kindly migrate to MTN SmoothTalk or TruTalk. For SmoothTalk, kindly text 401 to 131; For TruTalk, kindly text 400 to 131.
Re: MTN Customer Care Thread by JideSM: 6:27am On Nov 25, 2013
donaemeka: Please how do I stop breaking news from BBC that comes from 4200? I can't seem to make it stop and I need help. Thanks
Kindly send me your phone number via private message
Re: MTN Customer Care Thread by JideSM: 6:29am On Nov 25, 2013
idnoble007:
Pls Mr Jide I need your assistance pertaining to the MTNPLAY stuff. My credit keeps on disappearing.

The service has been deactivated

1 Like

Re: MTN Customer Care Thread by haizeek(m): 9:34am On Nov 25, 2013
How can i check enhaned pulse data balance?
Re: MTN Customer Care Thread by JideSM: 2:14pm On Nov 25, 2013
haizeek: How can i check enhaned pulse data balance?

Simply dial *559*2# to check pulse bundle.
Re: MTN Customer Care Thread by Daddygreat: 2:23pm On Nov 25, 2013
Plss return my money and stop charging me for what i did not use. My number is 07069226486
Re: MTN Customer Care Thread by JideSM: 2:34pm On Nov 25, 2013
Daddygreat: Plss return my money and stop charging me for what i did not use. My number is 07069226486

Hello Daddygreat,

Please state the exact credit issue with date, time and amount to enable me assist.
Re: MTN Customer Care Thread by faradexs09(m): 3:54pm On Nov 25, 2013
I cant opt out of Mtn enhance pulse plan with,*406*2#,neither is stop to 131 working,mtn is verociously sucking my credit,I need ur assistance to deactivate dz plan cos I am so fed up here is my no 07033163793,mtn has been frustrating for weeks in,help me out please
Re: MTN Customer Care Thread by JideSM: 5:32pm On Nov 25, 2013
faradexs09: I cant opt out of Mtn enhance pulse plan with,*406*2#,neither is stop to 131 working,mtn is verociously sucking my credit,I need ur assistance to deactivate dz plan cos I am so fed up here is my no 07033163793,mtn has been frustrating for weeks in,help me out please

Text STOP to 131 stop auto-renewal. After 24hours, dial *406*2# to opt out.
Re: MTN Customer Care Thread by Chimzy2(m): 11:17am On Nov 26, 2013
Please, I need u guys help concerning my sim..I was asked to enter my puk pin which I don't have..kindly assist me on how to go about it..I need a response Asap!!..thanks in anticipation of ur speedy response
Re: MTN Customer Care Thread by yusufady(m): 1:51pm On Nov 26, 2013
When is MTN starting bbm packages for android users? At least airtel is doing that now.
Re: MTN Customer Care Thread by olurocky: 2:10pm On Nov 26, 2013
Thanks Jide, I actually got a friend who works in MTN and he asked the MTN call center to contact me and they gave me the code to unsubscribe. Rgds
Re: MTN Customer Care Thread by Daddygreat: 5:53pm On Nov 26, 2013
JideSM:

Hello Daddygreat,

Please state the exact credit issue with date, time and amount to enable me assist.
almost 200 naira that was yesterday and other days i cant recall. That of yesterday was when i recharged my phone, i got megabytes but after browsing for some time, i checked my account balance only to discover that i was charged for browsing and my megabytes was also taken. I cant quit tell you how much cos i recarge regularly and i later had to recharge my phone account almost immedietly. Pls if you cant resolve all the problems on my line, i beg you to enlighten me on how i can port to another service provider

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