Key Account Manager at Airtel Nigeria - West Region
Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to
communicate, rise above their daily challenges and drive economic and social development.

Job Description
Responsible for the implementation, acquisition & retention strategy for prospective and existing accounts in sector of assignment

Responsible for the acquisition & retention of prospective and existing corporate, government and non for profit organization in the zone
Create opportunities to run presentations of our Corporate products to sector of assignment
Drive the sale and activation of all relevant products across the corporate and government sector
Grow the usage of Corporate products in across the corporate and government sector
Create exceptional opportunities to sell special products like Cloud, Devices, Blackberry’s and data cards in the sector

Responsible for analysis of competitor’s activities as well as relevant market development and proposing pre-emptive counter measures

Monitor the activities of competition and develop or recommend counter measures to win competition

Responsible for evolving account development plan and relationship management process for accounts in sector of assignment guided by the signed service level agreement.

Develop good relationship management processes with both existing accounts and prospective customers.
Maintain an account development plan and data base of customer within the sector including action plan to increase Airtel CMS and RMS within the sector

Responsible for the weekly and monthly reports on subscribers activities, bill delivery and collection in the corporate and government sector

Report timely, of all initiatives, potential prospects, queries, challenges, call plan and new sales made in your sector
Maintain and manage database of all Corporate customers in your sector
Maintain quality and healthy sales pipeline , capturing all opportunities and updating such

Establish and maintain excellent relationship management with existing subscribers within the sector

Encourage ALL existing customer to pay their bills timely to avoid barring, increase debt portfolio and churn within sector.
Create symbiotic relationships in events sponsorship with Government / Corporate accounts all in a view to drive sale of our corporate products and revenue growth.

Desired Skills & Experience

3-5 years preferably in FMCG, Consumables & Telecom

Personal Characteristics & Behaviour

Achieving Results, & Delighting the Customer
Team Player; Independent, Confident, and Objective
Attention to detail/ excellent oral and written communication skills
Good presentation skills
Ready to achieve beyond set target
Committed to common goals and values of the organization

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