Am Highly pained that things are not working in this country, we have government employee that get paid at the end of the month for doing nothing. I was defrauded electronically by Guaranty Trust Bank and up till this moment, the Bank is doing nothing about it. I officially wrote the consumer and financial protection department of our own CBN, and I must say, until this moment, the Director, assistant Director, and other staff of the unit have stopped responding to my mails, and they claim they are there to protect the interest of common Nigerians like me. Over one year now my N40, 000 is still missing and the so called staffs of the consumers protection department of CBN have stopped responding to my mails, It’s a pity

Wow...and you have lodged a complaint at GTBank in person?

You may need to answer the following questions

Did you give out your password at anytime to anyone?
Did you participate in an update thinking it was your bank?
Did you defraud yourself thereby blaming your bank?

They will carry out their investigation and you can only ask for updates and don't threaten them cos if every fraudulent withdrawal is refunded them a lot of people will be billionaires

Online banking is foolproof(to a lot of extent) something must be given out looking at the amount taken

Go complain at the audit unit at the head office.

It was actually ATM dispense error, but GTB claimed I was paid and their record shows that the money was collected by me, after a lot of mails going back and front, I request for the CCTV footage in the ATM Gallery and I was ready to make myself available at any of their Branch to view the footage, BUT GTB declined the request.
I sent a mail to an assistant Director in the consumer and financial protection department of CBN and copied the Director appealing to them to MANDATE GTB to produce the CCTV footage, after investigating my complaint, we all know how government agencies work in Nigeria, they stop responding to my mails, I have sent them over six reminders but no response.

tonygb:
It was actually ATM dispense error, but GTB claimed I was paid and their record shows that the money was collected by me, after a lot of mails going back and front, I request for the CCTV footage in the ATM Gallery and I was ready to make myself available at any of their Branch to view the footage, BUT GTB declined the request.
I sent a mail to an assistant Director in the consumer and financial protection department of CBN and copied the Director appealing to them to MANDATE GTB to produce the CCTV footage, after investigating my complaint, we all know how government agencies work in Nigeria, they stop responding to my mails, I have sent them over six reminders but no response.

A Bank should provide CCTV footage for you? Really?

I said I was going to make myself available at any of their branch to view the footage for that particular day

I feel your pain.
If management of the were committed to resolving this, they could have done it in one week.
In this electronic age, this type of issue should not drag , because, aside from the CCTV footage, the ATM would have shown a N40k surplus difference in their electronic ledger.

What I suspect has happened is that the Bank employees responsible for replenishing cash at the at noticed the surplus, and kept the loot for themselves.
The bank has probably investigated , and discovered this.
The problem in Nigerian banks is that they rather blame and ignore you, than to admit insider fraud.
The figure that you could not possibly sue them for a mere 40k.

Make as much noise as possible.
Go to their head office and demand to talk to their CEO. Or, get a media house to publish your ordeal .
Good luck.

Thanks!

this should be on the front page

40k....... smh naija........... in nigeria everybody want a honest people buh the question is who wants to be honest

Where are the MODS? This should be on front page. The rate at which our banks defraud us is alarming. I pity you but this is a convincing fact that Nigeria don jagajaga..

I had same issue last year with FBN at their headquarters in Marina.My 40k was debitted
I complained and wrote letters,but most importantly I became a regular face at the headquaters and made sure I disturbed them till i was assured and true to their words,the issue was resolved.
OP,you have allowed it drag for too long.
Gentlemanly mails will never ever resolve bank issues from customers end cos the customer relations officers have loads of unresolvable issue to deal with.
Biko mods front page so that Nairalnders can learn from this.

tonygb:
It was actually ATM dispense error, but GTB claimed I was paid and their record shows that the money was collected by me, after a lot of mails going back and front, I request for the CCTV footage in the ATM Gallery and I was ready to make myself available at any of their Branch to view the footage, BUT GTB declined the request.
I sent a mail to an assistant Director in the consumer and financial protection department of CBN and copied the Director appealing to them to MANDATE GTB to produce the CCTV footage, after investigating my complaint, we all know how government agencies work in Nigeria, they stop responding to my mails, I have sent them over six reminders but no response.

because you're not in government C B N won't take you serious,but if your case is moneylaundry now they we arranged EFCC against you.

Annoying