UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

February 9th, 2015

Dear Sir/Ma'am,

My name is Gloria Omo-Ojo and I am a customer of the United Bank of Africa Plc (UBA). I write to complain about a recent unsavoury banking experience with the UBA.

Sometime on the 16th of January 2014, I received an email from UBA’s Risk Alert Unit requesting for confirmation of four (4) POS transactions totalling $2021.48 allegedly carried out at Walgreens, Riverhead, New York, USA. The email came while I was asleep. Upon seeing the mail the next morning, I promptly responded and declined confirmation. I also followed up with a phone call and a visit to the branch where my account is domiciled.

However on the 20th of January 2014, I discovered to my shock that my account had been debited with naira equivalent of ten (10) additional transactions at the same Walgreens, Riverhead, New York for which no transaction confirmation request was received. All 14 transactions happened in a span of about 2 hours same day.

It dawned on me that UBA honoured the fraudulent transactions on my account even after I had raised alarm to stop further transactions on the account. I lost N1, 126,412.00 as a result of the bank’s failure to honour my request.

Having exhausted all channels to secure refund from UBA, I submitted a complaint letter to the Central Bank of Nigeria’s (CBN) Consumer Banking Department. In response to CBN’s query on the matter, UBA exonerated itself of blame and insisted that the bank will not refund the lost money to me. In a dramatic and twisted interpretation of its own rules, the CBN informed me that it was unable to accede to my request to compel UBA to refund the unauthorised withdrawals. Since then, every effort to recover the money amicably from UBA has failed.

It is rather curious that UBA’s defense was that I did not respond immediately to the confirmation notice. The big question here is what does UBA consider as ‘immediate response’? The confirmation mail was sent at night time and response was under 12 hours, yet the bank still considered that as not immediate enough. It is a known banking rule that once a bank initiates a transaction confirmation request, it is binding that response must be received before action is taken.

It is appalling that an acclaimed international bank in the status of UBA could display lack of commitment to its own core value of security of customers’ money. UBA’s inability to stop unauthorised transactions on my account despite the fact that I raised an alarm is pathetic and unacceptable. The bank has demonstrated incompetence in transaction authentication processes. It is worrisome how easily customers’ vital information with UBA could be compromised.

I have in the past one year incurred a lot of expense pursuing this matter as well as suffered psychological trauma. I am using this medium to appeal to UBA to revisit this matter with a view to refunding the lost money.

Thank you.

Best regards,
Gloria Omo-Ojo

UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

I feel your pain and I'm surprised that the CBN couldn't assist you.


MODIFIED:
Good to hear that UBA has refunded your money. I am happy for you and Three Gbosa!!! for all Nairalanders, I'm very proud of you all.

You have come to the right place,the bank savvy people will educate you on what to do..

*spreads mattress*

I would've rather you employed the services of a good lawyer and sue their sorry butt cracks!

stainlex:
I would've rather you employed the services of a good lawyer and sue their sorry butt cracks!

correct..but that one na another money ohh

asids55:


correct..but that one na another money ohh

Na small money joor (administrative charges). She can always agree on a particular percentage after settlement. That's much more convenient!

UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

distinkt:
UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

Give us the gist, hope they aren't blackmailing her because of this thread?

distinkt:
UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

Oga what is this now? Please give us details of how it happened. You cannot just come and use us just like that without better explanation on how the money was refunded. Please give us details joor?

dats so bad to hear.
anything will happen in a country that call fraud mere stealing.

#bringbackournigeria

Detailed explanation pls!!!. Made frontpage again!

My brothers and sisters, let's beware of Nigerian banks oooo. I had same experience with first bank and lost my money till today!

When APC was chanting Change! Change!!
Change!!! we want Change...INEC got the wrong
message and changed the date of elections.

stories dat touch

cwiuzly....d fear of nairalanders nd dia way of publicizing tinz is d begining of wisdom!
bin asking for a refund for close to a yr witout positive response.....post it on nairaland nd viola...money has been refundd!
dem no wan buy nairaland market

ok

Y am I thinkin sm1 was threatened?

Politics in the banking sector!!! I doubt if the money was refunded. This country is totally messed up.

the op is no where to be found

Thank God she got her money back

53cur3m0d3:
Thank God she got her money back

STORY!!!

Thank God but we'll set up committee and fight whatever might goes wrong with technology.

UBA?mmmhhh.......a group ø̲̣̣̥Ƒ̐ fraudstars,personnel(staffs) n xtremely poor service.speakin frm xperience n had to transfer all my monies into anoda acct wit anoda bank,now I ave peace ø̲̣̣̥Ƒ̐ mynd.Horrible bank,can't advise my enemy to bank with dem

distinkt:
UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

February 9th, 2015

Dear Sir/Ma'am,

My name is Gloria Omo-Ojo and I am a customer of the United Bank of Africa Plc (UBA). I write to complain about a recent unsavoury banking experience with the UBA.

Sometime on the 16th of January 2014, I received an email from UBA’s Risk Alert Unit requesting for confirmation of four (4) POS transactions totalling $2021.48 allegedly carried out at Walgreens, Riverhead, New York, USA. The email came while I was asleep. Upon seeing the mail the next morning, I promptly responded and declined confirmation. I also followed up with a phone call and a visit to the branch where my account is domiciled.

However on the 20th of January 2014, I discovered to my shock that my account had been debited with naira equivalent of ten (10) additional transactions at the same Walgreens, Riverhead, New York for which no transaction confirmation request was received. All 14 transactions happened in a span of about 2 hours same day.

It dawned on me that UBA honoured the fraudulent transactions on my account even after I had raised alarm to stop further transactions on the account. I lost N1, 126,412.00 as a result of the bank’s failure to honour my request.

Having exhausted all channels to secure refund from UBA, I submitted a complaint letter to the Central Bank of Nigeria’s (CBN) Consumer Banking Department. In response to CBN’s query on the matter, UBA exonerated itself of blame and insisted that the bank will not refund the lost money to me. In a dramatic and twisted interpretation of its own rules, the CBN informed me that it was unable to accede to my request to compel UBA to refund the unauthorised withdrawals. Since then, every effort to recover the money amicably from UBA has failed.

It is rather curious that UBA’s defense was that I did not respond immediately to the confirmation notice. The big question here is what does UBA consider as ‘immediate response’? The confirmation mail was sent at night time and response was under 12 hours, yet the bank still considered that as not immediate enough. It is a known banking rule that once a bank initiates a transaction confirmation request, it is binding that response must be received before action is taken.

It is appalling that an acclaimed international bank in the status of UBA could display lack of commitment to its own core value of security of customers’ money. UBA’s inability to stop unauthorised transactions on my account despite the fact that I raised an alarm is pathetic and unacceptable. The bank has demonstrated incompetence in transaction authentication processes. It is worrisome how easily customers’ vital information with UBA could be compromised.

I have in the past one year incurred a lot of expense pursuing this matter as well as suffered psychological trauma. I am using this medium to appeal to UBA to revisit this matter with a view to refunding the lost money.

Thank you.

Best regards,
Gloria Omo-Ojo

UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

I don't kw y in dis country evriwia is full of thieves, d way most of dis bank manager's steal money 4rm customer's acct, am reali reali suprise. Well madam/oga u better look 4 a gud lawyer 2 hlp u @ oooh

UBA na una dy FP 2day welldone oooooo

this mata strong ooo

UBA na una dy FP 2day welldone oooooo

distinkt:
UBA HAS JUST REFUNDED THE MONEY TO MRS. GLORIA OMO-OJO. JUSTICE HAS BEEN SERVED! THANK YOU EVERYONE FOR YOUR SUPPORT AND COMMENTS. THANK YOU UBA FOR COMING THROUGH AT LAST!

UBA is a slavery bank. imagine someone working for close to 18month and to confirm her appointment Na wahala. I opened my account with them because of her and will soon close the account because she's frustrated already.



This is someone that will work throughout the week and will still have to be on ATM duty on weekends. The woman in charge of the banks operations in Ikeja axis is a disgrace to all the good things of life and I don't know how sadist like her should be placed in such a position.

I have vowed never to have anything to do with UBA. I had an issue almost similar to this, unfortunately UBA aided the fraudster and I lost about 45k. I complained to the branch manager who said I should get a court order and police extract. I was able to get the police extract and an affidavit (the court said it can't issue me a court order since I have not filed a case against the person involved). I went bak to UBA and all they could tell me was that its hard to retrieve my money. UBA is aiding and abating fraudulent acts in Nigeria.

UBA is the most useless bank in the world, I had to change my salary account to FCMB, since what they know is to rob you small small. In a month, you will discover unaccounted charges, get to the bank their best response is that computer charge you, no be wetin u type computer do? Ole UBA.....

I suffered same type of wahala wit GTbank,my $51dollars was withdrawn tru dat same 'pos' which i dnt even know how it is used,i went tu d bank and all they do was to just give me a form tu fill and dats the end.its abt 4weeks now and up to now no any development.,im really frustrated with GTbank...