[quote author=bettercreature post=35195475]I vowed not to curse people online and that's why always write shut up if not because of that I would have sent Donglazy to Mordor to spend few days with saruman[/quote
You are very stupid...loosed dog like you...u are still learning...dense

bettercreature:
I vowed not to curse people online and that's why always write shut up if not because of that I would have sent Donglazy to Mordor to spend few days with saruman

You are very stupid...loosed dog like you...u are still learning...dense

This @Charism guy must be the liar here... how did u witness and hear everything that transpired?
where u following her around till she called the head office? you actually stayed with them all through the drama.
Shay u na CNN ni with bugging device.
If you said you were working in the bank, your story might have been more believable. but a customer that just came to transact business... haba!!!

As for the real story... no bank staff has the right to insult their customer even if it is 1 kobo she has in her account. it is called professionalism. these are the kind of training you get before you start working in any institution.

In this day and time where banks are employing contract staff and paying them pea nut that is what you get.

****ECO bank is the most useless bank in Nigeria. i moved my account from there last year becuz of their consistent network issue. i never knew there customer service delivery was this sh!tty...

manny4life:


Don't forget also here in the U.S., NO Wells Fargo employee will act in such a demeanor to the lady in question even if she was shouting. Wells Fargo employees are taught that customers are always right, therefore any employee who raises their voice on a customer is as good as fired.

Bro bankers ar taught evrywer dat cstmr is king. 4 dat reasoon no banker will call a cstmr a goat in front of evry cstmr, talkless of a CSM who has more dan enuff yrs of experience 2 knw d consequences of his action. C'omon men read d story again, d fling d card @ her like srzly? In d view of d whole cstmrs? Wer der probably mite be mystery shoppers? Haba guys let's be real here.

donglazy:

You are very stupid...loosed dog like you...u are still learning...dense

Repent another extinction Is on its way

donglazy:
if there's an audio surveillance attached to it then it would.

But the one bank posses is for Obtaining visual record of human activity.

HAH:
This counter thread is nothing but the staff or his colleagues trying to save his Job.

One fact is that Ecobank has the worst custimer service in Nigeria and honestly that bank cannot last. I wonder why people bank with them. I stop using my account with them sincei noticed how bad the bank has turn after the take over of oceanic bank fraudulently through the back door.

Now we are not talking about the bank as a whole but the individual personality...because the first orange in the basket is sour doesn't make the remaining 12soured too

HAH:
This counter thread is nothing but the staff or his colleagues trying to save his Job.

One fact is that Ecobank has the worst custimer service in Nigeria and honestly that bank cannot last. I wonder why people bank with them. I stop using my account with them sincei noticed how bad the bank has turn after the take over of oceanic bank fraudulently through the back door.

Not true. Went true the OP'S profile and earlier write ups,and dude has no connection to the Bank.

Anyone that believes this counter defense will be misleAding him or herself. This person is talking out of his own imagination. The original poster shouldn't waste him time defending this.

khadaffi:


But the one bank posses is for Obtaining visual record of human activity.

That is what u should have said but u generalised it.

greggng:
Anyone that believes this counter defense will be misleAding him or herself. This person is talking out of his own imagination. The original poster shouldn't waste him time defending this.

pointless

Truth234:


I am more disappointed in you. It is not Eden duty to look after the CSM job/career, that is his sole responsibility and he is old enough to bear responsibility for his actions.

People like you are the reason Nigeria is what it is, imagine you are asking her to cover an incompetent and rude CSM because he might be under pressure, is the lady not under pressure? My friend we are all under pressure everyday and he should be happy he has a job to alleviate part of his pressure.

My broda ow do u knw dat d CSM is incompetent? Wer u in d bank? Or av u hrd d story 4rm d side of d csm. I cant say more cos ur joblessness has blinded Ur fair reasonin. Stop bein bitter n pray 4 job God's intervention. Yes a banker can be rude but name callin is totally unheared of. Den flingin d card is like an assault on d cstmr. Bro it's 90 % impossible dat dis hapnd. Let's be open minded and 9ja will be better. I hated bankin in 9jabcos of employers & cstmrs. 9ja cstmrs are highly impatient & rude and want u 2 beg dem @ evry slitest turn. Am happy I left bankin. I wld av bn dealin wit d likes of u. Tufiakwa(uses hand 2 cross-ova head)

Bugatie:


Spot on, but if the guy is guilty was rude as claimed by Eden, good, let him be punished by his office.

This won't be difficult to confirm as the bank can replay it's CCTV recording

most cctvs don't have audio

Chai... Eden see your life ooooo. I just knew something wasn't right about the story.

So another nairalander was actually there.







Beware of bringing falsehood to NL cos u can never tell.


Tnx for the clarification OP.

Hmmmm..... all d hype because Ecobank has where to report to. Not supporting the banker guy, buh do the official needful and let there be peace and not following him to his grave, U actually have nothing to gain.
If you know the kain humiliation that I faced few weeks ago from one old senseless woman selling lace and her attendants @ Tinubu round abt, idumota market, u go no say, this one na child play.. I felt like entering the ground buh d floor refuses to open! It's so bad...... and no where to yell... Let's move on!

I'm embarrassed that you claim to live in the US, and yet you made the statement below!!! Oluwa mi!!! How on earth coulld you allow camaraderie make you denigrate this young lady?

Listen here, if you work in the kitchen, you can't complain about the heat! If you can't stand the heat, leave the kitchen!!! Period! Nigeria is known generally for poor customer service from the gbole and fish seller to the heights of service delivery! When can we start changing? We don't change because of people like you!!

I don't care if all parts of her story are true, but the bank is duty bound to treat every customer with the best of professionalism despite any form of aggravation! The guy had no reason not apologising because he should have known that in the final analysis, it's not personal! He is an agent of the bank, and must act in all intents and pursues to propagate the ideals and interests of the bank, willy nilly!!

Can we step above mediocrity?? Your poo about bankers being denigrated is symptomatic of the average Nigerian ego that doesn't understand humility! Most Nigerian bankers have a high sense of self worth, and rather put down customers with their demeanour! The entitlement mentality that people supposedly in authority show in Nigeria is mind boggling!!!

Yeah, the lady too showed ego and may have overreacted, but that is not the point! Haven't you heard of homogeneous customer service? Every good company would want to have the same experience for all their branches! Any chink in the armour is not desirable!

Appeal to sentiments should stop! If the guy was more concerned about his job, he should have handled the matter with decorum! I'd fire him if I was his boss, and I expect the bank to do the needful and fire the proud oaf who even ignored an entreaty from his head office!!

SAY NO TO SENTIMENTS AND LOW BENCHMARKS! THAT'S ONE OF THE WAYS WE CAN GALVANISE CHANGE IN ALL SECTORS OF THE ECONOMY!!


uote author=oluwaahmed post=35195249]

Babe srzly am highly dissapointed in u. It's obvious u hav sme kind of personal beef wit d csm Dats y u went 2 d extent of tarnishin his name on social media & dat of d. Bank. Do u knw u mite av cost dis guy his job? U called d head office y dint u leave it @ dat? Y did u hav 2 tell d whole world abt it. R u nt a Muslim? Does Allah nt tell us 2 forgive our transgressors? It's rily not fair, but bein an ex-banker oof GTB I can tell u u've rily put dt guys job in danger. May Allah reward u wit d same hand u use on odas. May he use d same standard u use 4 oda pple. U jst wicked OP. Do u knw d pressure dis guys face on a daily? Dnt u hav work dat u'll be goin 2 d bank evry 30 mins for pin? Yes bankers can be annoyin but u shdnt run 2 social media 2 tarnish d guys image & dt of d bank. Familiarity brings contempt. Ova familiarity made u do dis. Pls 4 evry oda person out der. If u hav an issue wit a banker Pls report do deir HO deir numbers R dis played evrywer. DNT LIE ON SOCIAL MEDIA. It's only in 9ja wer bankers R treated like shit because of cstmrs. Ova here in d US u can't work in2 wells Fargo and start shoutin, u'll will be escorted outa d premises. Babe u rily messed up. [/quote]

Eden1747:
This is totally a lie. If indeed you were at the bank, what was I putting on?, what did Mr Soetan who was in the cubicle with him say to calm me down?, you're most probably an ecobank staff but I seriously doubt that you're in badagry. Another eyewitness on the front page saw everything. I'm well known at ECOBANK badagry, it used to be my working account when they were Oceanic, so why would I walk in with an attitude? There was no queue. The office assistant took some files to him and scurried away. I was coming from jumat service and someone in the cubicle was asking which mosque I worshipped at. He wasn't attending to anyone. Do you think I enjoy telling the world that someone called me a goat? And since you claim you were there for your BVN, the CSM's cubicle is not where customers were for verification. All liars go to hell biblically. In Islam, you'd be hung by your tongue with the fires of hell burning you. I hope you know that.

mohammed must have raped you in your sleep. Hung by his tongue while he burns forever? Amd you believe that shower of sh1t? 80% of these religious people have no common sense sha.




Anyway let the issue slide. Pele

bettercreature:
Shut up! Bankers dare not nag at customer in usa,he would be fired immediAtly stop writting like a foreigner we in naija are far better than you,I even threatened to sue the whole satander bank when they refused to send my ATM pin to my box after 5 weeks

Bros am a 9ja man 2 d bone and a typical bariga boy, I don't form speakin fonee in d us, cos dey hear my normal African tongue. Av gotten laid several times jst because I speak African tongue & pidgin(White gurls love dat kinda ish). So standard bank send pin 2 mail box? Hmmm...
Bros Pls stop insultin, learned pple make deir point in a civilized manner.u're d type of pple OAP's cut deir call & make an example of on Nigeria info.

Bugatie:


Spot on, but if the guy is guilty was rude as claimed by Eden, good, let him be punished by his office.

This won't be difficult to confirm as the bank can replay it's CCTV recording

How I wish Banks can play their CCTV to defend their staffs but unfortunately the won't. The prefer to see their staff sacked rather than do such.

I never believed the gaot' part though... it's just unbelievable!

No matter what she uttered, the bank staff has no locus in this matter!! He has no excuse to ignore her, shout on her or even call her a goat! No matter the provocation!!

donglazy:

Im still wondering why a bank official will fling away ur card so badly and call u goat without u uttering anything earlier

vichks:
The Op might be the bank cashier trying to defend himself I said "might"

You may be right.. I said May

My friend, let's use the best standards to benchmark our society! Stop the sentiments!!!

sewuun:
One needs to check and think twice this Days on Nairaland before commenting on any post or trend i know the bank staffs esp there ladies can loose it sometimes at customers due to annoying act but still people need to respect themselve even if you have billions in account the manner and the way some people talk to bankers shows how people Disrepect them and abuse the word customers are always right. Let not forget they are humans too married or not people should try to behave and not see them beneath you

Only God knows the sardistic op hiding my birthday post, just know that God is watching you.cotinue, and dont feel unhappy when someone spoil your joyful day, click LIKE to wish me happy birthday and send me a precious and huge gift by clicking SHARE

ideykwum:
No matter what she uttered, the bank staff has no locus in this matter!! He has no excuse to ignore her, shout on her or even call her a goat! No matter the provocation!!

Read what i wrote and read Eden story...cos it seems like you don't understand a word of what i wrote

donglazy:

Im still wondering why a bank official will fling away ur card so badly and call u goat without u uttering anything earlier

Seems you've never worked with customers before. No matter how irate or unpleasant that customer can get, you handle the customer like a professional. Besides, two wrongs can never make a right. There's no justification for being rude to a customer.

oluwaahmed:



Bros am a 9ja man 2 d bone and a typical bariga boy, I don't form speakin fonee in d us, cos dey hear my normal African tongue. Av gotten laid several times jst because I speak African tongue & pidgin(White gurls love dat kinda ish). So standard bank send pin 2 mail box? Hmmm...
Bros Pls stop insultin, learned pple make deir point in a civilized manner.u're d type of pple OAP's cut deir call & make an example of on Nigeria info.

You dont come here to curse people,i couldnt understand why you took it to the extent of cursing the lady,it seems you need orientation about usa banks,when you request for ATM card,they would firstly send you the ATM card to your HOME BOX not mail box and subsequently send you the pin number the following week,likewise if you request for internet banking,its the same process Beside nobody dare hang up my call either banks in europe or north america because i know my right

justi4jesu:



I did mine since February. Nigerians like die minute, someone on Nairaland said he will do his own on 30th 3.30pm

No mind dem ,yeye people.

bettercreature:
Shut up! Bankers dare not nag at customer in usa,he would be fired immediAtly stop writting like a foreigner we in naija are far better than you,I even threatened to sue the whole satander bank when they refused to send my ATM pin to my box after 5 weeks

Pin to your mail boxbox??

Omotayor123:
I never believed the gaot' part though... it's just unbelievable!

Even the flinging part sef...how would he just fling ur card away cos u gave it to him when he didnt ask for it..ahan thats so untrue

Ishilove:

Nigerians only understand the language 'deadline'.

That is when you will see them creating the time they have been complaining of not having.

Very bad mentality I swear.

Eden1747:
This is totally a lie. If indeed you were at the bank, what was I putting on?, what did Mr Soetan who was in the cubicle with him say to calm me down?, you're most probably an ecobank staff but I seriously doubt that you're in badagry. Another eyewitness on the front page saw everything. I'm well known at ECOBANK badagry, it used to be my working account when they were Oceanic, so why would I walk in with an attitude? There was no queue. The office assistant took some files to him and scurried away. I was coming from jumat service and someone in the cubicle was asking which mosque I worshipped at. He wasn't attending to anyone. Do you think I enjoy telling the world that someone called me a goat? And since you claim you were there for your BVN, the CSM's cubicle is not where customers were for verification. All liars go to hell biblically. In Islam, you'd be hung by your tongue with the fires of hell burning you. I hope you know that.

C'mon Eden, I really don't care abt u guys' stories buh what am observing is d way u handling it... Any1 has d ryt 2 believe any story buh I av few questions 4u

Why do u av 2 com on nairaland to amplify ur ordeal?
Y do u av 2 mention an ecobank official's name(which am sure its d nigga dat insulted)
What do stand to gain from telling us d ill treatment u got 4rm ecobank?

Nd wit d way u reacted to this nigga's claims, it shows u flare up easily...

Its ramadan ma dear, curb ur anger!!!!