Guaranty Trust Bank Plc, Zenith Bank Plc and Intercontinental Bank Plc have emerged first, second and third, respectively, in the top ten customer-focused banks in the retail segment of the market, says the 2009 edition of the KPMG Banking Industry Customer Satisfaction Survey (BICSS).


The three banks have consistently featured on the KPMG top 10 banks survey since inception three years ago. GTBank has been rated high for exceptional customer service.


Zenith Bank for its proximity/accessibility of branch network and financial stability, while Intercontinental Bank has featured on the strength of its financial stability and access to credit.
Other banks in the top 10 are Stanbic IBTC, Access Bank, FCMB, Oceanic Bank, Diamond Bank, Fidelity Bank and Skye Bank. Key consideration for the customers in this survey is excellent service.


The BICSS is geared towards assessing and identifying the Nigerian banks with a customer driven focus. The edition was expanded to cover not only the retail and corporate/commercial segments, but also the SMEs across nine locations within Nigeria, namely Aba, Abuja, Ibadan, Jos, Kano, Kaduna, Lagos, Onitsha and Port Harcourt.

oga intercontinental bank communications/pr dept can you spell enron/worldcom ?