My Name is Abiodun, I invested the sum of 500,000 on an insurance policy at FBN Assurance Ltd. in 2014.
But I want to cancel the policy because of my mother sickness in which she is currently in a hospital in lagos, and I need the the sum of N210,000 for operating fee, in which I know I will suffer 40% loss on the capital invested, but I had no option than to accept it.
Then I went to the insurance brance office at Ikeja Lagos to fill the cancellation form and submit the necessary document, which is the agreement form and teller that shows the payment for the policy, but according to the insurance booklet given to me by the insurance company shows that I will need to wait for 5working days for them to credit my savings account.
I filled the cancellation form since on the 21st if December 2015 till today January 8, 2016 no kobo has been credited to my bank account.
I called there main office of several occasions in which they told me they are working on it.
The condition of my mother is becoming worse as the Doctor says, no payment no treatment.
I need your help on what I can do concerning this issue.
I will appreciate if this can be posted on the front page.
attached are the pix of the booklet given to me by the insurance company.