Job Title: Network Customer Support Systems Engineer (NCSS)
Department: Network Group
Location: Lagos

Job Description:
Adhere to policies, processes and procedures in Call Centre Integration operations
Provide ACD first and second line support
Write specific telescripts for segmenting call routing
Ensure accurate wiring for the remote maintenance system and terminal adaptors.
Monitor Oracle/SQL database information collation
Implement end user configurations for the ACD system
Ensure monthly system backups
Run queries on the database to provide required information
Maintain ACD system interface with application in other departments including LAN Agents in remote regions
Implement the Reporting pooling process
Maintain, Backup and restore when required recorded voice activity from Agents for Supervisors
Modify reports to suit changing information requirements
Proactively troubleshoot system problems as arise
Ensure prompt upgrade of the ACD and Voice Recording systems
Monitor call routing and trunks
Ensure appropriate maintenance of the voice loggers
Manage resource planning’s interface with the Workforce system
Ensure timely patch installation anti-virus software update
Assist in determining staffing needs based on technology capacity
Generate reports on the Call Centre statistics
Participate in defining quality measures for productivity in the Call Centre
Write telescripts for directory requirement
Perform other duties as directed by the Manager, Network Group Planning
Perform O&M on post and pre-paid IVR’S
Monitor the interface between ACD and other servers/systems used in the Call center and the MTN Core Network
Manage Quality assurance systems and rate Call Centre Agents, Call center Agents occupancy, Call quality and quantity
Ensure that the information generation is maintained and Provide statistical data for all IVR’s

Job Conditions:
Normal Working hours, inclusive of standby for critical systems. Office environment and Switch Environment.
Minimum qualification is 2.2 or equivalent

Reporting To: Network Customer Support Systems Manager

Required Skills:
4 years experience in telecommunication wiring, database management and programming in a telecommunication environment.
Working knowledge of Oracle, SQL and UNIX.
Knowledge of telescripts VOIP, SIP will be an Advantage.

Employment Status: Permanent
Qualification: A tertiary education (HND, or B.Sc.) in Computer Science, Mathematics or other relevant discipline with any of CCNP, MCP or OCP 4 years experience in telecommunication wiring, database management and programming in a telecommunication environment. Working knowledge of Oracle, SQL and UNIX. Knowledge of telescripts VOIP, SIP will be an Advantage.

This vacancy expires on 10/9/2009

Job Title: Budget Accountant
Department: Sales and Distribution
Location: Lagos

Job Description:
Participate in annual budget preparation and budget re-forecasting /reviews for the S& Department
Review budget and expenditure reports for Sales & Distribution and prepare budget variance report
Follow-up with the Financial Manager to ensure performance appraisal is performed on a timely basis
Ensure accurate record of all opex /capex transactions are maintained. on the ERP system
Ensure timely headcount budget, recon and periodic reallocation in line with business need
Investigate opex issues and supervise corrective actions
Prepare 24-month Dynamic Forecast for the S& Department
Oversee S& Purchase Orders and manage closure of POs no longer required
Prepare agreed activity and performance reports on a timely basis, for the attention of the Financial Manager and other relevant parties
Liaise with other relevant units to achieve objectives
Perform other tasks as assigned by the Financial Manager.
Respond to queries from departments regarding budget related problems and promptly proffer solutions to emerging problems.

Job Conditions:
Normal MTNN working conditions Extended working hours.
Minimum qualification is 2.2 or equivalent

Reporting To: Financial Operations Manager

Required Skills:
4 years of accounting, budgeting or finance related experience
Experience in Financial Reporting Function

Employment Status: Permanent
Qualification: A good first degree in a numerate discipline A professional accounting qualification

This vacancy expires on 10/9/2009

Job Title: Customer Consultant (Zamfara)
Department: Sales and Distribution
Location: Zamfara

Job Description:
MANAGE AND DEVELOP CHANNEL DISTRIBUTION RELATIONSHIP
Increase Loyalty – Build Relationship and Support Trade partners and Sub dealers
Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)
Improve communication (To and Fro trade) – Call cycle time per territory(8-10 visit a day or as business requires)
Link subs, retailers etc to Trade Partners and help nurture the relationship

INCREASE SALES/ACTIVATIONS AND PRODUCT PENETRATION
Identify, classify and support all players in channels of distribution – Database building. Weekly / monthly update
Ensure MTN product availability in channel is >95% at all times – Weekly product availability report of all visited outlets during call cycles
Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up – Weekly / monthly report
Resolve all issues/queries with regards to activations, products and promotions
Direct all channel participants to MTN identified growth area within your territory

MANAGE BRAND VISIBILITY WITHIN TERRITORY
Establish consistent channel standards – Branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution, visibility
Target 65% visibility in the channel of distribution (Trade marketing team will measure)
Target 65% space within each outlet (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
100% POS Distribution to all channels of distribution within 14 days of release
100% replacement of expired, damaged or obsolete materials within territory
100% removal of obsolete materials and messages

IMPROVE STOCK MANAGEMENT IN CHANNEL
Manage stock in channel and reports.
Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territories
Must obtain list of sim distribution by Trade Partners from Distributor Account Executives – Ongoing, Report weekly

All such sub dealers and dealer branches must be contacted and stock receipt / movement verified / confirmed – Report weekly
Obtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
Advice Regional Sales Manager if there is need for focussed activity in territory to help move stock – As appropriate
Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.

TRAINING SUPPORT/ INCREASE PRODUCT KNOWLEDGE
On the spot training/coaching of all visited outlets in territory- 100% of all visited outlets in call cycle
Informal training in shops on products, services and promotions being run by marketing ,channel or region

PROMO/EVENT SUPPORT
Generate sub-dealer specific promo spec
Support/manage events and promos
Post promo evaluation

PREPARE REPORTS
Counter competition - Timely feedback
Initial report to Field Service Engineers on state of network in territory
Provide weekly / monthly sales activity report
Generate market intelligence report

Job Conditions:
Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel)
May be required to work extended hours / weekends.
Minimum qualification is 2.2 or equivalent.

Reporting To: Regional Sales Manager

Required Skills:
4 years working experience which includes:
2 years Sales & Marketing experience in a fast moving consumer goods (FCMG) environment

Employment Status: Permanent
Qualification: A bachelors degree Preferably in the social sciences

This vacancy expires on 10/9/2009

Job Title: Customer Consultant (Lokoja)
Department: Sales and Distribution
Location: Kogi

Job Description:
MANAGE AND DEVELOP CHANNEL DISTRIBUTION RELATIONSHIP
Increase Loyalty – Build Relationship and Support Trade partners and Sub dealers
Build relationship between lower and upper levels (i.e. between Authorize distributors and sub dealers)
Improve communication (To and Fro trade) – Call cycle time per territory(8-10 visit a day or as business requires)
Link subs, retailers etc to Trade Partners and help nurture the relationship

INCREASE SALES/ACTIVATIONS AND PRODUCT PENETRATION
Identify, classify and support all players in channels of distribution – Database building. Weekly / monthly update
Ensure MTN product availability in channel is >95% at all times – Weekly product availability report of all visited outlets during call cycles
Ensure information from Distributor Account Executive on Trade Partners product distribution is confirmed and relevant Sub Dealers followed up – Weekly / monthly report
Resolve all issues/queries with regards to activations, products and promotions
Direct all channel participants to MTN identified growth area within your territory

MANAGE BRAND VISIBILITY WITHIN TERRITORY
Establish consistent channel standards – Branding as per channel recommendation.
Increase brand awareness – Signage, POS distribution, visibility
Target 65% visibility in the channel of distribution (Trade marketing team will measure)
Target 65% space within each outlet (Trade marketing team will measure)
Support all identified outlets with 100% merchandizing as appropriate and defined.
100% POS Distribution to all channels of distribution within 14 days of release
100% replacement of expired, damaged or obsolete materials within territory
100% removal of obsolete materials and messages

IMPROVE STOCK MANAGEMENT IN CHANNEL
Manage stock in channel and reports.
Direct outlets with stock challenges to identified Trade Partners to ensure there is no stock out within your territories
Must obtain list of sim distribution by Trade Partners from Distributor Account Executives – Ongoing, Report weekly

All such sub dealers and dealer branches must be contacted and stock receipt / movement verified / confirmed – Report weekly
Obtain info on stocking from All visited outlets in territory (where from, when, price, where to & why still pending >30days) – Record and report weekly / monthly.
Advice Regional Sales Manager if there is need for focussed activity in territory to help move stock – As appropriate
Ensure areas in your territory without adequate TP or sub dealer presence is filled by encouraging TP or sub dealers to move into area. To be driven by Regional Sales Manager.

TRAINING SUPPORT/ INCREASE PRODUCT KNOWLEDGE
On the spot training/coaching of all visited outlets in territory- 100% of all visited outlets in call cycle
Informal training in shops on products, services and promotions being run by marketing ,channel or region

PROMO/EVENT SUPPORT
Generate sub-dealer specific promo spec
Support/manage events and promos
Post promo evaluation

PREPARE REPORTS
Counter competition - Timely feedback
Initial report to Field Service Engineers on state of network in territory
Provide weekly / monthly sales activity report
Generate market intelligence report

Job Conditions: Tool of trade vehicle provided Work is carried out mostly in the field A valid drivers license (Extensive local travel) May be required to work extended hours / weekends. Minimum qualification is 2.2 or equivalent.

Reporting To: Regional Sales Manager

Required Skills:
4 years working experience which includes:
2 years Sales & Marketing experience in a fast moving consumer goods (FCMG) environment

Employment Status: Permanent
Qualification: A bachelors degree Preferably in the social sciences

This vacancy expires on 10/9/2009

Apply Online - www.mtnonline.com/careers/vacancies.asp