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Nairaland Forum / Nairaland / General / Jobs/Vacancies / Customer Service Manager ACCA (1267 Views)
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Customer Service Manager ACCA by Jobsdome: 8:54am On Apr 20, 2017 |
Regional Customer Services Manager - Sub Saharan Africa Location Lagos The Job On a day to day basis, you’ll be involved in the following: Ensure consistency of customer service across the region, in line with customer service policies and processes Line management of relevant Customer Service employees in the region Become the designated point within the region for escalated issues Act as a conduit of information between the region and Central Head Quarters (CHQ) Ensuring that all priorities, issues and management information in the region are captured and passed for processing Lead and manage call centre setup on-going operations within the region which includes outbound sales and inbound servicing capabilities Collaborate closely with other Regional Customer Service Managers and the central Customer Service directorate to ensure co-ordination of activities undertaken in markets to the overall operations vision Identify and deliver continual improvements to customer services standards, including the identification of possible process improvements, synergies or economies of scale through automation or centralisation etc. Management of risk within the region Play a strong supporting role in the implementation of the on-line migration project Perform line management tasks including recruitment, selecting, assigning, coaching and appraisals for all direct reports in line with the ‘people operating principles’ Plan coordinate and execute local support activities to help the achievement of ACCA’s retention and conversion targets for the region Provide appropriate in-market support for transactional engagement with key entities (employers, universities, learning providers) The Person We’re looking for someone who: Is fluent in English Has knowledge of key customer service metrics and techniques Is strongly customer focused, displaying and fostering positive attitudes at all times Has advanced interpersonal skills with the ability to understand and challenge internal customer needs and forge productive, trust based relationships across the organisation Has good influencing skills in order to deliver change Is highly motivated, proactive and practical, able to work under pressure and balance various requests for assistance Degree educated Competent with Excel Desirable qualities: Call centre management experience Experience of identifying and delivering process improvements in a customer service industry Experience of working across different countries and cultures is desirable Experience of managing and being managed remotely Method of Application Click Here to Apply |
Re: Customer Service Manager ACCA by Jobsdome: 4:43am On Apr 21, 2017 |
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Re: Customer Service Manager ACCA by Jobsdome: 8:01pm On Apr 22, 2017 |
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Re: Customer Service Manager ACCA by Jobsdome: 6:22pm On Apr 24, 2017 |
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Re: Customer Service Manager ACCA by Jobsdome: 3:30pm On May 14, 2017 |
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Re: Customer Service Manager ACCA by Jobsdome: 8:16am On May 15, 2017 |
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